AI-Powered Custom Projects: AI Automation Services for Business Processes

INDUSTRY:
Global biopharmaceutical company, Takeda Pharma, specializing in digestive system diseases, oncology, neurological diseases, and plasma-based therapies.
CHALLENGE:
The Polish branch struggled with complex and lengthy tender processes, difficult documentation, and poor data protection.
SOLUTION:
TTMS introduced an AI system integrated with Salesforce CRM to automatically analyze and assess key criteria from RFPs.
RESULT FOR CLIENT:
The AI solution improved the bidding process, enabling quicker, more accurate decision-making and better resource allocation.

INDUSTRY:
Automotive. The manufacturer needed to optimize the sales process by automating discount calculations for different car models.
CHALLENGE:
Calculating discounts involved multiple complex factors such as model year, engine type, and additional services.
SOLUTION:
A PoC was developed using Azure AI and GPT-4 to automatically process vehicle parameter queries and determine discounts.
RESULT FOR CLIENT:
The AI-driven system allowed a global car manufacturer to efficiently manage data, providing faster and more precise discount calculations.

INDUSTRY:
Confectionery. Our client sought to improve operational efficiency through AI-driven solutions.
CHALLENGE:
Employees had difficulty accessing and managing HR and administrative information stored in various formats on their SharePoint intranet.
SOLUTION:
A Microsoft Teams integrated ChatBot was developed, leveraging AI to quickly access HR and administrative information from SharePoint. It was done using OpenAI services on Microsoft Azure.
RESULT FOR CLIENT:
The ChatBot significantly improved internal query handling, reducing time spent searching for information and boosting productivity.

INDUSTRY:
Finance. Our client sought to improve back-office efficiency through AI-driven solutions.
CHALLENGE:
Employees had difficulty accessing and implementing IT related instructions and procedures stored in various formats on their SharePoint intranet.
SOLUTION:
A Microsoft Teams integrated ChatBot was developed, leveraging AI to quickly access solutions and procedures from SharePoint. It was done using OpenAI services on Microsoft Azure. Employees have an opportunity to chat with digital assistant directly from Teams chat and engage real person if the need more sophisticated help.
RESULT FOR CLIENT:
The ChatBot significantly improved internal query handling, reducing time spent searching for information and boosting productivity.

INDUSTRY:
The company operates a helpdesk service, addressing and resolving customer issues to ensure a seamless and satisfactory customer experience.
CHALLENGE:
The challenge was to create an efficient training program that swiftly onboards new helpdesk employees, ensuring they proficiently handle tickets and address knowledge gaps.
SOLUTION:
The company implemented an AI-powered e-Learning training program, featuring traditional modules and interactive exercises, to help new helpdesk employees handle tickets according to guidelines, improve their writing and English skills, and provide management with insights on common errors.
RESULT FOR CLIENT:
The implementation of the AI-powered e-Learning solution resulted in faster proficiency in handling tickets, more consistent adherence to company guidelines, improved writing and English skills, continuous refinement of the training process, and valuable insights for management.

INDUSTRY:
Legal sector. Law Firm Marek Małecki and Partners needed to optimize their workflow by automating document analysis.
CHALLENGE:
Analysing court transcripts, preparing mediation proposals, document analysis, and contract generation were time-consuming and prone to human error.
SOLUTION:
TTMS implemented a system based on ChatGPT and Azure cloud, automating the analysis of legal documents, mediation preparation, and contract generation, ensuring secure processing of anonymized data.
RESULT FOR CLIENT:
The AI system significantly improved the firm’s workflow, reducing document processing time and increasing analysis accuracy. This allowed lawyers to focus on more complex tasks, enhancing service quality and client satisfaction.

INDUSTRY:
A global technology company specializing in providing outsourcing services.
CHALLENGE:
The HR department was burdened with regular questions about benefits, procedures and other employee matters.
SOLUTION:
We created an internal knowledge base for employees (handbook), launched a language model (based on Chat GPT 4.0) that answered questions related to the above handbook.
RESULT FOR CLIENT:
The AI solution relieved the HR department and streamlined the process of obtaining information by employees.