TTMS Nordic at World Tour Essentials in Copenhagen
28 April 2023
The energy sector is evolving gradually but consistently. The growing share of distributed energy sources, infrastructure digitalization, and increasing reliability requirements are changing how power grids are designed and operated today. These changes affect not only energy generation, but also the ways in which power systems are protected, monitored, diagnosed, and further developed. In this context, new technologies supporting the energy sector are increasingly appearing in analyses, pilot projects, and early-stage implementations. They indicate future directions for the development of power grids, although in many cases they remain at the stage of testing, adaptation, and gradual maturation. This article outlines the key technological trends that will shape the direction of the energy sector in 2026. It serves as a reference for engineers, transmission and distribution system operators, system integrators, automation specialists, and all those seeking to understand where critical infrastructure is heading. 1. Digitalization of Power Grids: The Foundation of Transformation 1.1. From Analog Equipment to Intelligent Networks (Digital Grid) For decades, power grids relied on analog equipment – from instrument transformers and electromechanical protection relays to low-bandwidth data exchange protocols. Today, this landscape is rapidly shifting toward digital technologies with high communication capabilities. Modern power grids are increasingly equipped with: intelligent electronic devices (IEDs) capable of recording real-time data, advanced sensors and measurement devices, PMU-class measurement systems (Phasor Measurement Units), communication networks based on IEC 61850 protocols. As a result of these changes, it becomes possible to anticipate events based on real-time analysis of trends and anomalies, rather than merely reacting to their consequences. Power systems gain the ability to detect early conditions leading to overloads, instability, or failures before they impact the continuity of grid operation. Previously, due to the measurement, communication, and computational limitations of analog grids, such an approach was practically unattainable. 1.2. Data Integration and Dynamic Load Management Data integration and dynamic load management are becoming the foundation of modern power grid operation in the context of increasing decentralization. Unlike traditional systems based on a limited number of large, predictable generation sources, today’s grid consists of thousands of distributed generation units, energy storage systems, and consumption points whose behavior changes dynamically over time. Without a centralized and coherent data view, operators would be unable to accurately assess the actual state of the grid or make effective operational decisions. Digitalization enables the integration of data from multiple layers of the power system – from renewable energy sources and energy storage systems, through substations, to industrial consumers and distribution networks. Real-time analysis of this information allows operators to identify cause-and-effect relationships that remained invisible in analog systems. Instead of observing only instantaneous voltage or load values, operators gain insight into trends and changes in system dynamics that may lead to overloads, power quality degradation, or threats to system stability. Dynamic load management represents a shift away from static network planning toward continuous balancing of generation and demand in response to current operating conditions. In practice, this enables rapid responses to fluctuations in renewable energy production, active control of energy storage systems, network reconfiguration, and optimal use of available infrastructure. Such an approach significantly reduces the risk of local overloads and cascading failures while increasing the flexibility and resilience of the entire power system. In the era of decentralization, data integration is no longer an additional feature but a prerequisite for safe and stable grid operation. The greater the number of distributed sources and consumers, the more critical the ability to process information quickly and make real-time decisions becomes. Digitalization makes it possible to move from grid management based on assumptions and forecasts to a data-driven, adaptive operational model tailored to dynamically changing operating conditions. 2. Substation Automation: From Hardwired Signals to GOOSE Messaging 2.1. The IEC 61850 Revolution The IEC 61850 standard is the foundation of digital substation automation. It has replaced the traditional hundreds of meters of signal wiring with a unified system of messages transmitted over an Ethernet network – GOOSE and MMS. Benefits: shorter response times, simplified infrastructure, easier testing and diagnostics, interoperability between devices from different vendors. 2.2. Full Substation Automation (Digital Substation) A modern power substation is no longer merely a place where voltage is transformed. It is becoming a center of digital decision-making logic, where protection, control, and monitoring functions are implemented in an integrated way. Protection relays, control systems, recorders, and sensors operate within a single digital environment, enabling real-time data exchange and significantly faster operational decision-making. The essence of a digital substation is the shift of functional logic from hardware to software, which simplifies substation architecture and increases flexibility. Thanks to communication based on the IEC 61850 standard, remote testing and reconfiguration become possible, and integrating multi-vendor devices becomes easier – without interfering with the physical infrastructure. The importance of full substation automation continues to grow alongside the transformation of the energy sector. In systems with a high share of renewables and energy storage, substations must handle dynamic power flows and frequent changes in operating modes. Digital substations enable shorter protection response times, better coordination of protection schemes in multi-source networks, and higher reliability while reducing long-term operating costs. Since 2025, there has been a noticeable increase in digital substation deployments in power infrastructure modernization projects and new investments. Conventional substations are increasingly being replaced or complemented by digital installations that offer automation, real-time monitoring, and predictive maintenance. Market growth and forecasts suggest this trend will intensify as renewables are integrated and the need for intelligent grid management increases. Full substation automation is a foundation for the further development of smart power grids and prepares infrastructure for implementing advanced functions such as adaptive protection, self-healing grids, and AI-driven analytics. 3. The New Generation of Protection Relays: Relay Protection 2.0 Protection relays have always been a cornerstone of power system safety, but their role and significance are clearly evolving alongside the ongoing transformation of the energy sector. In systems based on stable, centralized sources of generation, traditional static protection schemes were sufficient. Today, however, power grids increasingly operate under conditions of high generation variability, bidirectional power flows, and rapidly changing operating states driven by the growing share of renewable energy sources and energy storage systems. In such an environment, the traditional approach to protection is no longer adequate and requires a fundamental expansion of functionality. Modern protection relays now act as advanced computational and communication nodes rather than merely devices that disconnect a faulty section of the grid. They integrate multiple protection functions within a single device, analyze measurement signals in real time, communicate with other system components using the IEC 61850 standard, and provide detailed diagnostic data. Increasingly, they are equipped with local HMI interfaces, built-in displays, and event and disturbance recording capabilities, enabling rapid situation analysis both locally and remotely. A significant change can also be observed in the way protection relays are configured and maintained. Instead of manually setting static parameters, dedicated engineering tools are now widely used to enable settings versioning, remote parameterization, and testing of protection logic in simulation environments and digital network models. This allows relays to be adapted more quickly to changing system operating conditions without the need for physical intervention in substation infrastructure. Looking ahead to 2026, Relay Protection 2.0 is considered one of the key technological trends, as it directly addresses the growing complexity of modern power systems. Protection systems are no longer passive elements; they are becoming an active part of the grid’s digital architecture, supporting system stability, reliability, and security of supply. The ability to adapt, integrate with substation automation, and operate in an environment of intensive data exchange is what makes the new generation of protection relays increasingly strategic in modern power engineering. 3.1. Transition from Electromechanical to Digital Devices The transition from electromechanical to digital protection relays represents a major step in the modernization of power system protection. The use of digital relays makes it possible to: implement multi-level and coordinated protection functions that can be adapted to different network operating modes and changing load conditions, perform immediate recording of events and fault waveforms with high time resolution, which significantly facilitates root-cause analysis and shortens power restoration times, enable remote configuration and parameterization, covering both settings adjustments and device condition diagnostics without the need for physical presence at the substation, integrate with OT and IT systems, allowing data exchange with substation automation systems, SCADA platforms, analytical tools, and asset and maintenance management systems. The digitalization of protection relays is a fundamental element of power grid modernization, as it enables a shift from static protection schemes toward flexible, integrated, and adaptive protection systems that are better suited to the realities of modern energy systems. 3.2. Automated Testing, Secondary Injection, and Digital Twins As power systems become increasingly complex, the methods used to verify the correct operation of protection schemes are also evolving. Traditional, manual testing approaches are no longer sufficient in environments based on automation and digital communication. In response to these challenges, modern protection systems make use of advanced testing and simulation tools that improve both the efficiency and safety of maintenance processes. Modern protection systems employ: automated periodic testing, which enables regular and repeatable verification of protection performance without the need for manual intervention, tests using artificially generated signals (secondary injection), allowing accurate reproduction of fault conditions and transient states without interfering with the operating power system, virtual system models (digital twins) used to simulate faults, analyze disturbance scenarios, and verify protection logic before deployment in the real-world environment. The application of these solutions significantly reduces testing time, increases repeatability and reliability of results, and at the same time enhances operational safety and the overall reliability of the power system. 3.3. Adaptive Protection In power networks with a high share of renewable energy sources, particularly photovoltaic installations, power flows are characterized by high variability and frequent changes in direction. Traditional protection functions based on static settings and assumptions of predictable operating conditions do not always respond optimally in such situations, which may result in unwanted disconnections or delayed responses to actual threats. To address these challenges, adaptive protection systems are being developed that dynamically adjust their parameters to the current state of the network. These systems modify protection settings in real time based on factors such as: the current load profile, the level and characteristics of generation, prevailing network conditions, including topology and power flow directions. As a result, it becomes possible to maintain a high level of selectivity and reliability of protection even in a dynamically changing operating environment. Adaptive protection supports better integration of renewable energy sources into the power grid and reduces the risk of unnecessary outages, which is why it is considered one of the most important trends in the development of protection systems over the coming decade. 4. Energy Storage and Hybrid Systems: New Challenges for Protection Technologies 4.1. Dynamic Control Logic for Energy Storage Systems Energy storage systems (BESS) can operate in a variety of operating modes, each serving a different function within the power system and exhibiting distinct dynamic behavior. In grid stabilization mode, the energy storage system responds very rapidly to changes in frequency and voltage, compensating for short-term power fluctuations and improving power quality parameters. In this case, response time and the ability to operate in a mode of continuous, small active and reactive power adjustments are of critical importance. In the mode of storing surplus energy from photovoltaic installations, the storage system primarily acts as a buffer that charges during periods of high generation and discharges during times of increased demand. Power flows in this mode are more predictable, but they are characterized by frequent changes in direction, which is highly relevant for protection schemes and control logic. When operating as a regulating reserve, a BESS must be ready to rapidly transition from standby to full power discharge or absorption, often in response to commands from higher-level control systems, which involves sudden changes in loading and operating states. Each of these operating modes requires a different protection profile, as both the nature of power flows and operational risks change. In stabilization mode, protection functions that respond to rapid changes in network parameters and protect inverters against dynamic overloads are essential. When operating as a buffer for PV generation, bidirectional protection functions capable of correctly identifying power flow direction and coordinating with grid protection become critical. In regulating reserve mode, particular importance is placed on functions related to inrush current limitation, protection selectivity, and coordination between protection relays, inverters, and control systems. In practice, this means that the design of BESS installations requires close integration of protection relays, power electronic systems, and supervisory control systems. Protection cannot be static; it must take into account the changing operating modes of the storage system in order to ensure both equipment safety and stable cooperation with the power grid. 4.2. Hybrid PV + Storage + Grid Installations Hybrid systems combining photovoltaic installations, energy storage, and the power grid require a high level of coordination between devices operating in different modes and exhibiting different dynamic characteristics. Rapid changes in power flow direction, differences in inverter power control strategies, and the need to synchronize multiple sources mean that protection logic must account for a much broader range of operating scenarios than in conventional system configurations. A lack of proper coordination in such systems can lead to serious operational consequences. These include unwanted disconnections of generation sources or energy storage units, loss of protection selectivity, and in extreme cases local voltage or frequency instability. Incorrect protection responses may also trigger cascading disconnections of additional system components, directly affecting supply reliability and the safe operation of the grid. It is precisely in this area that protection relay technology is currently evolving most dynamically, as traditional static protection functions are unable to effectively handle such complex and rapidly changing operating conditions. Solutions are being developed that enable real-time adaptation of protection settings, improved coordination between protection systems and inverters, and tighter integration of protection with control and communication systems. This dynamic development is driven by the rapid growth in the number of hybrid installations, increasing pressure for maximum system availability, and rising requirements for stability and power quality in modern power grids. 5. Cybersecurity of Critical Infrastructure: A New Industry Obligation Digitalization delivers significant operational benefits, but at the same time it substantially increases the attack surface of power systems. In recent years, a growing number of incidents involving critical infrastructure have been observed, affecting not only IT systems but also OT environments as well as protection and automation components. In response to these threats, regulations such as the Cyber Resilience Act are gaining importance, introducing new requirements for the digital security of devices and systems used in the energy sector, with a strong emphasis on resilience, vulnerability management, and security across the entire product lifecycle. 5.1. Threats to Protection Relays and SCADA Systems The ongoing digitalization of power substations and the integration of IT and OT systems significantly expand the attack surface. Protection relays and SCADA systems, which until recently operated in largely isolated environments, are increasingly communicating via IP networks and standard industrial protocols. Industry studies and incident analyses indicate that potential attack vectors include in particular: communication protocols – especially legacy or insufficiently secured protocols that were not originally designed with cybersecurity in mind, firmware vulnerabilities – flaws in the software of field devices that are difficult to patch in environments with high availability requirements, unauthorized configuration changes – resulting from compromised engineering accounts or insufficient access control, time manipulation (time spoofing) – particularly dangerous in systems relying on time synchronization, where the accuracy of time signals directly affects protection logic. The risk has a direct operational dimension. Protection relays make disconnection decisions in real time, and their incorrect operation or failure to operate can lead to the disconnection of large sections of the grid, cascading failures, or loss of overall system stability. For this reason, the security of these devices is no longer solely an IT concern; it has become an integral part of security of supply and the resilience of critical energy infrastructure. 5.2. Building a Cyber-Resilient Energy System Building a cyber-resilient energy system requires moving away from isolated, point-based security measures toward a systemically designed security architecture, implemented already at the investment planning stage. Grid operators are increasingly deploying solutions that limit the impact of incidents and prevent their escalation within critical infrastructure. In practice, this includes, among others: segmentation of OT networks – logical and physical separation of functional zones, which limits an attacker’s ability to move laterally between systems, IDS/IPS solutions dedicated to industrial automation – enabling the detection of anomalies in industrial traffic and attempts to interfere with control communications, encryption of communications – protecting the integrity and confidentiality of data transmitted between field devices, substations, and supervisory systems, device authentication – preventing impersonation of legitimate infrastructure components and unauthorized connection of new devices. Increasing importance is also placed on the system’s ability to safely degrade, meaning the capability to maintain critical functions even under conditions of partial security compromise. Cyber resilience does not imply the complete elimination of risk, but rather the ability to control it, rapidly detect incidents, and efficiently restore normal operation. In the coming years, cybersecurity will no longer be an optional or auxiliary consideration. It will become a mandatory component of every energy investment, comparable in importance to reliability, protection selectivity, and continuity of power supply. 6. Artificial Intelligence, Big Data, and Predictive Analytics Modern energy systems generate vast amounts of data originating from smart meters, field devices, SCADA systems, protection equipment, as well as planning and market systems. With the development of artificial intelligence and machine learning, the ability to transform this data into operational knowledge that can be used in near-real time is rapidly increasing. AI and ML algorithms are increasingly applied in areas such as: predictive analytics – forecasting equipment failures, component degradation, or network overloads before actual disruptions occur, predictive maintenance – optimizing maintenance schedules based on the actual technical condition of assets rather than fixed time intervals, anomaly detection – identifying unusual operating patterns that may indicate both technical issues and potential cybersecurity incidents, grid operation optimization – supporting operator decision-making in conditions of growing variability in generation and load. A key challenge is not only the collection of data itself, but also its quality, consistency, and operational context. Analytical models require reliable, time-synchronized, and properly contextualized data, which is not trivial in multi-system and heterogeneous environments. In the longer term, AI and predictive analytics will become one of the pillars of the energy transition, enabling a shift from reactive grid management to a proactive model based on forecasts, scenarios, and dynamic optimization of power system operation. 6.1. Predictive Maintenance Predictive maintenance in the energy sector is based on continuous analysis of data collected from protection relays, sensors installed in power substations, transformer monitoring systems, and transmission and distribution lines. Instead of reacting to failures or performing inspections according to rigid schedules, operators use analytical models to detect deviations from normal operating characteristics at an early stage. Machine learning algorithms identify subtle changes in parameters – such as temperature increases, variations in vibration levels, unusual load profiles, or instability in measurement signals – that may indicate progressive degradation of infrastructure components. This makes it possible to plan maintenance activities before a failure occurs that would affect the continuity of power supply. The application of predictive maintenance delivers tangible benefits, including: lower maintenance costs – reduced emergency interventions and more efficient use of maintenance resources, fewer unplanned outages – early removal of the root causes of potential disruptions, higher grid reliability – more stable power system operation and greater predictability of its behavior. As a result, predictive maintenance is becoming one of the key elements of modern grid asset management, particularly in the context of increasing system complexity and growing requirements for reliability of electricity supply. 6.2. Self-Healing Grids The concept of self-healing grids is based on the close integration of artificial intelligence algorithms, protection automation, and fast, reliable communication between grid components. These systems are capable of automatically detecting a disturbance, locating its source, and isolating the affected section, thereby minimizing the impact of failures on end users. A key element is automatic network reconfiguration, carried out much faster than manual operations. Based on measurement data and the current operating state of the system, algorithms make switching decisions that restore power to the largest possible number of customers while maintaining permissible loading levels and safety conditions. Unlike traditional automation schemes, self-healing solutions: operate adaptively, taking into account changing network topology and distributed generation, rely on real-time analytics rather than predefined scenarios only, reduce both the duration and the geographical extent of power outages. For these reasons, self-healing grids are considered one of the most promising directions in the development of protection and grid automation technologies. As the share of renewable energy sources increases and infrastructure digitalization continues, their importance will grow steadily, particularly in distribution networks characterized by high variability of operating conditions. 7. Hydrogen and Multi-Energy Systems of the Future Hydrogen is increasingly emerging as a third pillar of the energy transition, alongside renewable energy sources and energy storage systems. Its role is not limited to storing surplus electricity; it also encompasses the decarbonization of industry and transport, as well as the integration of sectors that have so far operated largely independently. The development of hydrogen technologies requires close integration of electrical, gas, hydrogen, and industrial systems. Electrolyzers, hydrogen compression and storage facilities, and industrial consumers are becoming elements of a single, tightly interconnected energy ecosystem in which energy and media flows occur in multiple directions. New installations of this type impose high requirements in the area of protection and automation, particularly with regard to: advanced safety algorithms that take into account hydrogen’s properties as a highly reactive medium with low ignition energy, protection against electrical discharges and overloads, both on the electrical side and in systems supplying hydrogen-related equipment, coordination of operation between different sources and loads, including renewable energy sources, the power grid, hydrogen installations, and industrial processes. As a result, the energy sector is no longer a one-dimensional system but is becoming a multi-vector industry in which safety and reliability depend on the interaction of many technologies and engineering disciplines. Protecting infrastructure in such an environment must be interdisciplinary, combining expertise in power engineering, automation, cybersecurity, process chemistry, and operational risk management. 8. Technological, Organizational, and Investment Challenges 8.1. Aging Infrastructure One of the key challenges of the energy transition remains the aging grid infrastructure. In many European countries, the average age of transmission and distribution lines as well as power substations exceeds 40 years, meaning that a significant portion of the infrastructure was designed under technical and market conditions that differ fundamentally from those of today. Such infrastructure is increasingly struggling to meet requirements related to growing loads, the integration of renewable energy sources, bidirectional power flows, and rising expectations for supply reliability. At the same time, the modernization process is costly and time-consuming, and its implementation often must take place while maintaining continuity of power supply. In practice, this requires a compromise between: extending the service life of existing assets supported by diagnostics and condition monitoring, selective modernization of key network components, gradual replacement of infrastructure at the most critical points of the system. Infrastructure aging is therefore not only a technical issue, but also a strategic and investment challenge that directly affects the pace and cost of the energy transition. In the coming years, the ability to manage this process intelligently will become one of the main factors determining the stability of the power system. 8.2. Workforce Shortages The energy transition and the ongoing digitalization of grid infrastructure are leading to growing workforce shortages in key technical areas. At the same time, the complexity of systems that must be designed, operated, and secured on a continuous basis and in compliance with increasingly demanding standards is rising. Particularly noticeable is the growing demand for: automation specialists capable of designing and maintaining modern protection and control systems, OT cybersecurity engineers who combine IT security expertise with a deep understanding of power system processes, IEC 61850 system architects responsible for communication architecture coherence, device interoperability, and substation system reliability, operators with digital competencies, prepared to work with advanced SCADA systems, data analytics, and AI-supported tools. The shortage of such competencies directly translates into the pace of grid modernization, increased risk of configuration errors, and limited ability to deploy new technologies. In response, reskilling programs, support from external engineering teams, and solution standardization are becoming increasingly important, helping to reduce dependence on narrowly specialized expertise. As a result, workforce shortages are becoming not only a labor market issue, but also a systemic risk factor that must be taken into account in long-term planning for the development and security of energy infrastructure. 8.3. Standardization and Interoperability Many operators still rely on devices from different generations that do not always work together seamlessly. 9. Outlook for 2026-2030 The years 2026-2030 will be a period of intensive technological transformation in the energy sector, during which changes will no longer be isolated or incremental, but will instead affect the entire architecture of the power system. Growing requirements for flexibility, security, and reliability will drive an accelerated rollout of large-scale digital solutions. In the coming years, the energy sector will see in particular: a significant increase in the share of digital substations – based on Ethernet communication, data models, and virtualization of protection functions, widespread deployment of AI-based protection relays – supporting protection decisions through analysis of grid operating context rather than relying solely on local measurements, broader adoption of adaptive protection – dynamically adjusting settings to current network topology and operating conditions, full integration of renewable energy sources, energy storage systems, and industrial consumers – leading to more complex yet better-optimized energy flows, development of autonomous control systems – capable of responding to disturbances and reconfiguring the network without operator intervention, strengthening of cybersecurity as the number one priority – treated on par with technical reliability and physical infrastructure security. A defining characteristic of this decade will be the shift from reactively managed systems to grids that are predictive, learning, and capable of adapting to changes in real time. Protection, automation, and control will increasingly operate as a cohesive ecosystem rather than as a set of independent functions. Over the course of the decade, power grids will become more autonomous, flexible, and resilient to failures than ever before. At the same time, the importance of system architecture, digital competencies, and the ability to integrate technologies from different domains – ranging from power engineering and IT to cybersecurity, data analytics, and artificial intelligence – will continue to grow. 10. Summary By 2026, the direction of energy sector development is increasingly shaped by external pressures, including geopolitical instability, a growing number of attacks on critical infrastructure, and the challenge of maintaining reliability on aging and increasingly complex power systems. Cybersecurity of OT environments has become the most urgent and mature area of focus. Protecting protection relays, SCADA systems, and substation communications is no longer optional, but a prerequisite for secure grid operation. At the same time, grid modernization and automation are accelerating. Without digital substations, improved system observability, and a coherent communication architecture, the safe integration of renewable energy sources, energy storage, and industrial consumers is not feasible. In practice, this requires putting solid foundations in place. Comprehensive OT asset inventories, clear network segmentation, controlled communication flows, structured configuration and vulnerability management, and a security-by-design approach must be implemented early, already at the design and procurement stages. These actions are no longer long-term investments, but conditions for operational continuity and regulatory compliance. Digitalization, standardization, and interoperability form the baseline for any further automation or analytics to scale safely. Advanced concepts such as adaptive protection, self-healing grids, and AI-assisted protection relays represent high-potential development paths. However, in most organizations they will be adopted gradually, in line with the maturity of data architectures, operational processes, and the overall cyber resilience of the power system. Contact our experts for a customized energy software solution. We provide end-to-end development tailored to your hardware and operational requirements. What are the most important trends in the energy sector? The most important trends include grid digitalization, substation automation, and the development of intelligent protection systems. Artificial intelligence, predictive analytics, and cybersecurity are also gaining importance. Together, these technologies increase the reliability and flexibility of power systems. Which emerging trends in the energy sector are worth watching in the coming years? Key trends to watch include adaptive protection, digital substations, and self-healing grid systems. Digital twins and automated protection testing are also developing rapidly. These trends directly address the growing share of renewables and the increasing variability of grid operation. Which trends will dominate the energy sector in 2026? In 2026, digital protection relays, IEC 61850-based automation, and the use of AI in diagnostics will dominate. Mandatory cybersecurity for critical infrastructure will also be a major trend. Power grids will become more autonomous and increasingly data-driven. How is the energy sector changing under the influence of new market and regulatory trends? The energy sector is shifting from analog solutions toward digital and distributed systems. The growing share of renewables and energy storage requires more flexible control and new protection models. Regulatory pressure is accelerating infrastructure modernization and digital transformation. Which trends in the energy sector are currently shaping the energy market? The energy market is being shaped by grid digitalization, process automation, and the integration of multiple energy sources. Energy storage systems and hybrid installations play an increasingly important role. Data and analytics enable better load forecasting and help reduce the risk of failures. Which digital trends in the energy sector have the greatest impact on companies? The greatest impact comes from intelligent electronic devices (IEDs), IEC 61850 communication, and predictive maintenance. These technologies reduce response times and lower maintenance costs. At the same time, they increase requirements for cybersecurity and digital skills. What are the key energy sector trends from the perspective of companies and institutions? Key trends include system reliability, cyber resilience, and the ability to scale infrastructure. Digital substations and adaptive protection support operational continuity. Organizations must modernize technology while simultaneously developing workforce competencies. Which global energy trends in 2026 are influencing local markets? Global trends include grid digitalization, the use of AI, and the integration of multi-energy systems. These trends translate into local technical and security requirements. As a result, grid modernization is accelerating and investments in digital technologies are increasing.
Read morePoland has become one of Europe’s strongest technology hubs, consistently delivering high-quality software for global enterprises and fast-growing startups alike. Today, software development in Poland is valued for engineering maturity, deep domain expertise, and the ability to scale complex digital solutions. Below, we present a curated ranking of the top software development companies in Poland, based on reputation, delivery capabilities, and market presence. 1. TTMS (Transition Technologies MS) TTMS is a leading software development company in Poland recognized for delivering complex, business-critical systems at scale. Headquartered in Warsaw, TTMS employs over 800 specialists and serves clients across highly regulated and data-intensive industries. The company combines deep engineering expertise with strong domain knowledge in healthcare, life sciences, finance, and enterprise platforms. As a trusted custom software development company Poland businesses rely on, TTMS delivers end-to-end solutions covering architecture design, development, integration, validation, and long-term support. Its portfolio includes AI-powered analytics platforms, cloud-native applications, enterprise CRM systems, and patient engagement platforms, all built with a strong focus on quality, security, and regulatory compliance. This ability to connect advanced technology with real business processes positions TTMS as the top software house in Poland for organizations seeking reliable, long-term digital partners. TTMS: company snapshot Revenues in 2025 (TTMS group): PLN 211,7 million Number of employees: 800+ Website: www.ttms.com Headquarters: Warsaw, Poland Main services / focus: Healthcare software development, AI-driven analytics, quality management systems, validation and compliance (GxP, GMP), CRM platforms, pharma portals, data integration, cloud applications, patient engagement platforms 2. Netguru Netguru is a well-established software company Poland is known for its strong product mindset and design-driven development. The company delivers web and mobile applications for startups and enterprises across fintech, education, and retail sectors. Netguru is often selected for projects that require fast iteration, modern UX, and scalable architectures. Netguru: company snapshot Revenues in 2024: Approx. PLN 250 million Number of employees: 600+ Website: www.netguru.com Headquarters: Poznań, Poland Main services / focus: Web and mobile application development, product design, fintech platforms, custom digital solutions for startups and enterprises 3. STX Next STX Next is one of the largest Python-focused software development companies in Poland. The company specializes in data-driven applications, AI solutions, and cloud-native platforms. Its teams frequently support fintech, edtech, and SaaS businesses looking to scale data-intensive systems. STX Next: company snapshot Revenues in 2024: Approx. PLN 150 million Number of employees: 500+ Website: www.stxnext.com Headquarters: Poznań, Poland Main services / focus: Python software development, AI and machine learning solutions, data engineering, cloud-native applications 4. The Software House The Software House is a Polish software development company focused on delivering scalable, cloud-based systems. It supports startups and technology-driven organizations with full-cycle development, from MVPs to complex enterprise platforms. The Software House: company snapshot Revenues in 2024: Approx. PLN 80 million Number of employees: 300+ Website: www.tsh.io Headquarters: Gliwice, Poland Main services / focus: Custom web development, cloud-based systems, DevOps, product engineering for startups and scaleups 5. Future Processing Future Processing is a mature software development company in Poland offering technology consulting and bespoke software delivery. The company supports clients in finance, insurance, utilities, and media, often acting as a long-term strategic delivery partner. Future Processing: company snapshot Revenues in 2024: Approx. PLN 270 million Number of employees: 750+ Website: www.future-processing.com Headquarters: Gliwice, Poland Main services / focus: Enterprise software development, system integration, technology consulting, AI-driven solutions 6. 10Clouds 10Clouds is a Warsaw-based software house Poland is known for its strong design culture and mobile-first approach. The company builds fintech, healthcare, and blockchain-enabled solutions with a focus on usability and performance. 10Clouds: company snapshot Revenues in 2024: Approx. PLN 100 million Number of employees: 150+ Website: www.10clouds.com Headquarters: Warsaw, Poland Main services / focus: Mobile and web application development, UX/UI design, fintech software, blockchain-enabled solutions 7. Miquido Miquido is a Kraków-based software development company delivering mobile, web, and AI-powered solutions. The company is recognized for its innovation-driven projects across fintech, entertainment, and healthcare. Miquido: company snapshot Revenues in 2024: Approx. PLN 70 million Number of employees: 200+ Website: www.miquido.com Headquarters: Kraków, Poland Main services / focus: Mobile and web application development, AI-powered solutions, product strategy, fintech and healthcare software 8. Merixstudio Merixstudio is a long-established software company Poland offers for complex web and product development. Its teams combine engineering, UX, and product thinking to deliver scalable digital platforms. Merixstudio: company snapshot Revenues in 2024: Approx. PLN 80 million Number of employees: 200+ Website: www.merixstudio.com Headquarters: Poznań, Poland Main services / focus: Custom web application development, full-stack engineering, product design, SaaS platforms 9. Boldare Boldare is a product-focused software development company in Poland known for its agile delivery model and strong engineering culture. The company supports organizations building long-term digital products rather than short-term projects. Boldare: company snapshot Revenues in 2024: Approx. PLN 50 million Number of employees: 150+ Website: www.boldare.com Headquarters: Gliwice, Poland Main services / focus: Digital product development, web and mobile applications, UX/UI strategy, agile delivery teams 10. Spyrosoft Spyrosoft is one of the fastest-growing Poland software companies, delivering advanced software for automotive, fintech, geospatial, and industrial sectors. Its rapid expansion reflects strong demand for its engineering and domain expertise. Spyrosoft: company snapshot Revenues in 2024: PLN 465 million Number of employees: 1900+ Website: www.spyro-soft.com Headquarters: Wrocław, Poland Main services / focus: Automotive and embedded software, fintech platforms, geospatial systems, Industry 4.0 solutions, enterprise software Looking for a Reliable Software Development Partner in Poland? If you are searching for a top software development company in Poland that combines technical excellence with real business understanding, TTMS is the natural choice. From complex enterprise platforms to AI-powered analytics and regulated healthcare systems, TTMS delivers software that scales with your organization. Choose TTMS and work with a Polish software partner trusted by global enterprises. Contact us!
Read moreArtificial intelligence is experiencing a real boom, and with it the demand for energy needed to power its infrastructure is growing rapidly. Data centers, where AI models are trained and run, are becoming some of the largest new electricity consumers in the world. In 2024-2025, record investments in data centers were recorded – it is estimated that in 2025 alone, as much as USD 580 billion was spent globally on AI-focused data center infrastructure. This has translated into a sharp increase in electricity consumption at both global and local scales, creating a range of challenges for the IT and energy sectors. Below, we summarize hard data, statistics and trends from 2024-2025 as well as forecasts for 2026, focusing on energy consumption by data centers (both AI model training and their inference), the impact of this phenomenon on the energy sector (energy mix, renewables), and the key decisions facing managers implementing AI. 1. AI boom and rising energy consumption in data centers (2024-2025) The development of generative AI and large language models has caused an explosion in demand for computing power. Technology companies are investing billions to expand data centers packed with graphics processing units (GPUs) and other AI accelerators. As a result, global electricity consumption by data centers reached around 415 TWh in 2024, which already accounts for approx. 1.5% of total global electricity consumption. In the United States alone, data centers consumed about 183 TWh in 2024, i.e. more than 4% of national electricity consumption – comparable to the annual energy demand of all of Pakistan. The growth pace is enormous – globally, data center electricity consumption has been growing by about 12% per year over the past five years, and the AI boom is accelerating this growth even further. Already in 2023-2024, the impact of AI on infrastructure expansion became visible: the installed capacity of newly built data centers in North America alone reached 6,350 MW by the end of 2024, more than twice as much as a year earlier. An average large AI-focused data center consumes as much electricity as 100,000 households, while the largest facilities currently under construction may require 20 times more. It is therefore no surprise that total energy consumption by data centers in the United States has already exceeded 4% of the energy mix – according to an analysis by the Department of Energy, AI could push this share as high as 12% as early as 2028. On a global scale, it is expected that by 2030, energy consumption by data centers will double, approaching 945 TWh (IEA, base scenario). This level is equivalent to the current energy demand of all of Japan. 2. Training vs. inference – where does AI consume the most electricity? In the context of AI, it is worth distinguishing two main types of data center workloads: model training and their inference, i.e. the operation of the model handling user queries. Training the most advanced models is extremely energy-intensive – for example, training one of the largest language models in 2023 consumed approximately 50 GWh of energy, equivalent to three days of powering the entire city of San Francisco. Another government report estimated the power required to train a leading AI model at 25 MW, noting that year after year the power requirements for training may double. These figures illustrate the scale – a single training session of a large model consumes as much energy as thousands of average households over the course of a year. By contrast, inference (i.e. using a trained model to provide answers, generate images, etc.) takes place at massive scale across many applications simultaneously. Although a single query to an AI model consumes only a fraction of the energy required for training, on a global scale inference is responsible for 80–90% of total AI energy consumption. To illustrate: a single question asked to a chatbot such as ChatGPT can consume as much as 10 times more energy than a Google search. When billions of such queries are processed every day, the cumulative energy cost of inference begins to exceed the cost of one-off training runs. In other words, AI “in action” (production) already consumes more electricity than AI “in training”, which has significant implications for infrastructure planning. Engineers and scientists are attempting to mitigate this trend through model and hardware optimization. Over the past decade, the energy efficiency of AI chips has increased significantly – GPUs can now perform 100 times more computations per watt of energy than in 2008. Despite these improvements, the growing complexity of models and their widespread adoption mean that total power consumption is growing faster than efficiency gains. Leading companies are reporting year-over-year increases of more than 100% in demand for AI computing power, which directly translates into higher electricity consumption. 3. The impact of AI on the energy sector and the energy source mix The growing demand for energy from data centers poses significant challenges for the energy sector. Large, energy-intensive server farms can locally strain power grids, forcing infrastructure expansion and the development of new generation capacity. In 2023, data centers in the state of Virginia (USA) consumed as much as 26% of all electricity in the state. Similarly high shares were recorded, among others, in Ireland – 21% of national electricity consumption in 2022 was attributable to data centers, and forecasts indicate as much as a 32% share by 2026. Such a high concentration of energy demand in a single sector creates the need for modernization of transmission networks and increased reserve capacity. Grid operators and local authorities warn that without investment, overloads may occur, and the costs of expansion are passed on to end consumers. In the PJM region in the USA (covering several states), it is estimated that providing capacity for new data centers increased energy market costs by USD 9.3 billion, translating into an additional ~$18 per month on household electricity bills in some counties. Where does the energy powering AI data centers come from? At present, a significant share of electricity comes from traditional fossil fuels. Globally, around 56% of the energy consumed by data centers comes from fossil fuels (approximately 30% coal and 26% natural gas), while the remainder comes from zero-emission sources – renewables (27%) and nuclear energy (15%). In the United States, natural gas dominated in 2024 (over 40%), with approximately 24% from renewables, 20% from nuclear power, and 15% from coal. However, this mix is expected to change under the influence of two factors: ambitious climate targets set by technology companies and the availability of low-cost renewable energy. The largest players (Google, Microsoft, Amazon, Meta) have announced plans for emissions neutrality – for example, Google and Microsoft aim to achieve net-zero emissions by 2030. This forces radical changes in how data centers are powered. Already, renewables are the fastest-growing energy source for data centers – according to the IEA, renewable energy production for data centers is growing at an average rate of 22% per year and is expected to cover nearly half of additional demand by 2030. Tech giants are investing heavily in wind and solar farms and signing power purchase agreements (PPAs) for green energy supplies. Since the beginning of 2025, leading AI companies have signed at least a dozen large solar energy contracts, each adding more than 100 MW of capacity for their data centers. Wind projects are developing in parallel – for example, Microsoft’s data center in Wyoming is powered entirely by wind energy, while Google purchases wind power for its data centers in Belgium. Nuclear energy is making a comeback as a stable power source for AI. Several U.S. states are planning to reactivate shut-down nuclear power plants specifically to meet the needs of data centers – preparations are underway to restart the Three Mile Island (Pennsylvania) and Duane Arnold (Iowa) reactors by 2028, in cooperation with Microsoft and Google. In addition, technology companies have invested in the development of small modular reactors (SMRs) – Amazon supported the startup X-Energy, Google purchased 500 MW of SMR capacity from Kairos, and data center operator Switch ordered energy from an Oklo reactor backed by OpenAI. SMRs are expected to begin operation after 2030, but hyperscalers are already securing future supplies from these zero-emission sources. Despite the growing share of renewables and nuclear power, in the coming years natural gas and coal will remain important for covering the surge in demand driven by AI. The IEA forecasts that by 2030 approximately 40% of additional energy consumption by data centers will still be supplied by gas- and coal-based sources. In some countries (e.g. China and parts of Asia), coal continues to dominate the power mix for data centers. This creates climate challenges – analyses indicate that although data centers currently account for only about ~0.5% of global CO₂ emissions, they are one of the few sectors in which emissions are still rising, while many other sectors are expected to decarbonize. There are growing warnings that the expansion of energy-intensive AI may make it more difficult to achieve climate goals if it is not balanced with clean energy. 4. What will AI-driven data center energy demand look like in 2026? From the perspective of 2026, further rapid growth in energy consumption driven by artificial intelligence is expected. If current trends continue, data centers will consume significantly more energy in 2026 than in 2024 – estimates point to over 500 TWh globally, which would represent approximately 2% of global electricity consumption (compared to 1.5% in 2024). In the years 2024–2026 alone, the AI sector could generate additional demand amounting to hundreds of TWh. The International Energy Agency emphasizes that AI is the most important driver of growth in data center electricity demand and one of the key new energy consumers on a global scale. In the IEA base scenario, assuming continued efficiency improvements, energy consumption by data centers grows by approximately 15% per year through 2030. However, if the AI boom accelerates (more models, users, and deployments across industries), this growth could be even faster. There are scenarios in which, by the end of the decade, data centers could account for as much as 12% of the increase in global electricity demand. The year 2026 will likely bring further investments in AI infrastructure. Many cloud and colocation providers have planned the opening of new data center campuses over the next 1–2 years to meet growing demand. Governments and regions are actively competing to host such facilities, offering incentives and expedited permitting processes to investors, as already observed in 2024–25. On the other hand, environmental awareness is increasing, making it possible that more stringent regulations will emerge in 2026. Some countries and states are debating requirements for data centers to partially rely on renewable energy sources or to report their carbon footprint and water consumption. Local moratoria on the construction of additional energy-intensive server farms are also possible if the grid is unable to support them – such ideas have already been proposed in regions with high concentrations of data centers (e.g. Northern Virginia). From a technological perspective, 2026 may bring new generations of more energy-efficient AI hardware (e.g. next-generation GPUs/TPUs) as well as broader adoption of Green AI initiatives aimed at optimizing models for lower power consumption. However, given the scale of demand, total energy consumption by AI will almost certainly continue to grow – the only question is how fast. The direction is clear: the industry must synchronize the development of AI with the development of sustainable energy systems to avoid a conflict between technological ambitions and climate goals. 5. Challenges for companies: energy costs, sustainability, and IT strategy The rapid growth in energy demand driven by AI places managers and executives in front of several key strategic decisions: Rising energy costs: Higher electricity consumption means higher bills. Companies implementing AI at scale must account for significant energy expenditures in their budgets. Forecasts indicate that without efficiency improvements, power costs may consume an increasing share of IT spending. For example, in the United States, the expansion of data centers could raise average household electricity bills by 8% by 2030, and by as much as 25% in the most heavily burdened regions. For companies, this creates pressure to optimize consumption – whether through improved efficiency (better cooling, lower PUE) or by shifting workloads to regions with cheaper energy. Sustainability and CO₂ emissions: Corporate ESG targets are forcing technology leaders to pursue climate neutrality, which is difficult amid rapidly growing energy consumption. Large companies such as Google and Meta have already observed that the expansion of AI infrastructure has led to a surge in their CO₂ emissions despite earlier reductions. Managers therefore need to invest in emissions offsetting and clean energy sources. It is becoming the norm for companies to enter into long-term renewable energy contracts or even to invest directly in solar farms, wind farms, or nuclear projects to secure green energy for their data centers. There is also a growing trend toward the use of alternative sources – including trials of powering server farms with hydrogen, geothermal energy, or experimental nuclear fusion (e.g. Microsoft’s contract for 50 MW from the future Helion Energy fusion power plant) – all of which are elements of power supply diversification and decarbonization strategies. IT architecture choices and efficiency: IT decision-makers face the dilemma of how to deliver computing power for AI in the most efficient way. There are several options – from optimizing the models themselves (e.g. smaller models, compression, smarter algorithms) to specialized hardware (ASICs, next-generation TPUs, optical memory, etc.). The deployment model choice is also critical: cloud vs on-premises. Large cloud providers often offer data centers with very high energy efficiency (PUE close to 1.1) and the ability to dynamically scale workloads, improving hardware utilization and reducing energy waste. On the other hand, companies may consider their own data centers located where energy is cheaper or where renewable energy is readily available (e.g. regions with surplus renewable generation). AI workload placement strategy – deciding which computational tasks run in which region and when – is becoming a new area of cost optimization. For example, shifting some workloads to data centers operating at night on wind energy or in cooler climates (lower cooling costs) can generate savings. Reputational and regulatory risk: Public awareness of AI’s energy footprint is growing. Companies must be prepared for questions from investors and the public about how “green” their artificial intelligence really is. A lack of sustainability initiatives may result in reputational damage, especially if competitors can demonstrate carbon-neutral AI services. In addition, new regulations can be expected – ranging from mandatory disclosure of energy and water consumption by data centers to efficiency standards or emissions limits. Managers should proactively monitor these regulatory developments and engage in industry self-regulation initiatives to avoid sudden legal constraints. In summary, the growing energy needs of AI are a phenomenon that, between 2024 and 2026, has evolved from a barely noticeable curiosity into a strategic challenge for both the IT sector and the energy industry. Hard data shows an exponential rise in electricity consumption – AI is becoming a significant energy consumer worldwide. The response to this trend must be innovation and planning: the development of more efficient technologies, investment in clean energy, and smart workload management strategies. Leaders face the task of finding a balance between driving the AI revolution and responsible energy stewardship – so that artificial intelligence drives progress without overloading the planet. 6. Is your AI architecture ready for rising energy and infrastructure costs? AI is no longer just a software decision – it is an infrastructure, cost, and energy decision. At TTMS, we help large organizations assess whether their AI and cloud architectures are ready for real-world scale, including growing energy demand, cost control, and long-term sustainability. If your teams are moving AI from pilot to production, now is the right moment to validate your architecture before energy and infrastructure constraints become a business risk. Learn how TTMS supports enterprises in designing scalable, cost-efficient, and production-ready AI architectures – talk to our experts. Why is AI dramatically increasing energy consumption in data centers? AI significantly increases energy consumption because it relies on extremely compute-intensive workloads, particularly large-scale inference running continuously in production environments. Unlike traditional enterprise applications, AI systems often operate 24/7, process massive volumes of data, and require specialized hardware such as GPUs and AI accelerators that consume far more power per rack. While model training is energy-intensive, inference at scale now accounts for the majority of AI-related electricity use. As AI becomes embedded in everyday business processes, energy demand grows structurally rather than temporarily, turning electricity into a core dependency of AI-driven organizations. How does AI-driven energy demand affect data center location and cloud strategy? Energy availability, grid capacity, and electricity pricing are becoming critical factors in data center location decisions. Regions with constrained grids or high energy costs may struggle to support large-scale AI deployments, while areas with abundant renewable energy or stable baseload power gain strategic importance. This directly influences cloud strategy, as companies increasingly evaluate where AI workloads run, not just how they run. Hybrid and multi-region architectures are now used not only for resilience and compliance, but also to optimize energy cost, carbon footprint, and long-term scalability. Will energy costs materially impact the ROI of AI investments? Yes, energy costs are increasingly becoming a material component of AI return on investment. As AI workloads scale, electricity consumption can rival or exceed traditional infrastructure costs such as hardware depreciation or software licensing. In regions experiencing rapid data center growth, rising power prices and grid expansion costs may further increase operational expenses. Organizations that fail to model energy consumption realistically risk underestimating the true cost of AI initiatives, which can distort financial forecasts and strategic planning. Can renewable energy realistically keep up with AI-driven demand growth? Renewable energy is expanding rapidly and plays a crucial role in powering AI infrastructure, but it is unlikely to fully offset AI-driven demand growth in the short term. While many technology companies are investing heavily in wind, solar, and long-term power purchase agreements, the pace of AI adoption is exceptionally fast. As a result, fossil fuels and nuclear energy are expected to remain part of the energy mix for data centers through at least the end of the decade. Long-term sustainability will depend on a combination of renewable expansion, grid modernization, energy storage, and improvements in AI efficiency. What strategic decisions should executives make today to prepare for AI-related energy constraints? Executives should treat energy as a strategic input to AI, not a secondary operational concern. This includes incorporating energy costs into AI business cases, aligning AI growth plans with sustainability goals, and assessing the resilience of energy supply in key regions. Decisions around cloud providers, workload placement, and hardware architecture should explicitly consider energy efficiency and long-term availability. Organizations that proactively integrate AI strategy with energy and sustainability planning will be better positioned to scale AI responsibly and competitively.
Read moreThe IT industry is evolving faster than ever—from subscription-based models and AI-driven products to global competition and rising customer expectations. Technology companies need to move quickly, scale their processes, and deliver value at every stage: from customer acquisition and onboarding to ongoing support and relationship growth. In this context, Salesforce becomes a key front-office platform: it streamlines sales, support, marketing, and partner processes while connecting teams around a single, consistent source of customer data. In this article, we show how Salesforce supports IT company growth and which specific areas it can improve. 1. Why Does the IT Sector Choose Salesforce? Key Benefits Technology companies must act fast, scale processes, and deliver value across every stage of the customer lifecycle. Salesforce becomes a core platform that organizes sales, support, and marketing processes while connecting teams around a single source of truth. Below, we outline the specific challenges it solves and the benefits it delivers. 1.1 The Challenge of Fragmented Data in Technology Companies In technology companies, customer and product data is often scattered across sales, support, marketing, billing, and product tools. This creates communication gaps, a lack of full context, and difficulties scaling operations—especially in organizations offering SaaS services and subscription-based models. Salesforce acts as a unifying business layer that connects sales, service, marketing, product teams, and partners—without interfering with internal development systems or DevOps tools. 1.2 Building a Consistent Business Ecosystem A professional implementation supports customer lifecycle management, increases operational transparency, and enables more predictable, repeatable growth. It involves mapping which data from billing, ticketing, DevOps, or proprietary systems should flow into the CRM—and how it should support commercial, service, and strategic processes. The result? One platform for all front-office teams that accelerates collaboration and improves the customer experience. 1.3 Tangible Business Benefits of a Salesforce Implementation Implementing Salesforce in IT companies translates into measurable operational and sales outcomes. Below are the key areas where the platform supports business growth: One platform for the entire customer lifecycle (Customer Lifecycle) Salesforce provides full visibility into customer relationships—from marketing and sales to onboarding, support, and renewals. This enables better retention management, cross-selling, and revenue forecasting. Faster and more effective B2B sales With automation, CPQ, and process standardization, companies gain a consistent and scalable approach to quoting and contract management. This shortens the sales cycle and improves pipeline quality. Enterprise-grade customer support Salesforce Service Cloud and self-service portals enable multi-tier SLAs, knowledge bases, escalation workflows, and support quality reporting—leading to higher satisfaction and fewer tickets. Better data-driven decisions Integrated reporting, AI predictions, and analytics help identify user behaviors, anticipate risks (e.g., churn), and assess the real value of customers and market segments. Rapid scaling as the business grows The Salesforce platform makes it possible to add processes, automations, modules, and integrations without rebuilding how the company operates—crucial for fast-growing IT organizations. 2. Key Salesforce Solutions for the IT Sector Salesforce offers a set of tools that work particularly well in IT companies—from SaaS startups and software houses to global high-tech organizations. 2.1 Salesforce Sales Cloud – Managing Complex B2B Sales and Subscription Models Sales in the IT industry requires coordination across many stages: lead nurturing, product demos, PoCs, licensing negotiations, SLA agreements, and subscription-based models. Sales Cloud enables end-to-end pipeline management, opportunity tracking, and full automation of processes related to contracting and renewals. In more complex quoting scenarios—including licenses, seats, add-ons, usage-based billing, or implementation packages—Sales Cloud allows teams to create and manage quotes directly in the CRM based on defined price lists, permission levels, and discount policies. This approach shortens the sales cycle, reduces quoting errors, and increases revenue predictability. 2.2 Salesforce Service Cloud – Scalable, Omnichannel Technical Support Service Cloud helps build a professional, scalable support system—from ticket handling and SLA management to integration with digital channels (chat, email, forms, automations). It is ideal for companies that provide: technical support for application users, service request handling, support with guaranteed SLAs. With an embedded knowledge base, ticket prioritization rules, and service process automation, Service Cloud enables faster and more consistent issue resolution. At the same time, the platform collects data on tickets, recurring issues, and response times, which can be used to optimize support processes and improve products and services. 2.3 Salesforce Experience Cloud – Portals for Customers, Partners, and Developers Experience Cloud is an ideal tool for IT companies that want to provide customers or partners not only with content and resources but also with selected business processes, such as: technical documentation and materials, product instructions, ticket and service case statuses, partner dashboards, download repositories (SDKs, release notes, integrations), the ability for resellers and partners to create and manage leads and sales opportunities. Such portals significantly reduce repetitive inquiries, speed up customer and partner onboarding, and enable self-service. They also relieve sales and back-office teams while maintaining full control over Salesforce data and processes—critical in SaaS businesses and developer environments. 2.4 AI, Analytics, and DevOps Integrations – Smarter IT Operations Salesforce AI and analytics tools support, among other things: churn prediction, lead and account scoring, identifying high-potential customers, product usage analytics, automation of repetitive sales and support processes. IT companies can also integrate the CRM with DevOps tools, billing systems, or application monitoring platforms, linking product data to sales and service team activities. This gives employees a complete view of app usage context, technical statuses, and ticket history in one place. 2.5 The Salesforce Platform – Tailored Solutions for the IT Industry When standard modules are not enough, Salesforce enables building custom applications and components, for example: license and package configurators, pricing models using usage-based billing, custom ticketing workflows, integrations with CI/CD systems, dashboards for product teams. These extensions integrate with the company ecosystem but do not interfere with development tools—they support the business layer only. 3. Why Work with TTMS – Your Salesforce Partner for the IT Industry? At TTMS, we help IT companies build scalable, predictable processes based on Salesforce. We combine implementation expertise with hands-on experience working with software houses, SaaS companies, and B2B technology organizations. How we work: we start by analyzing sales, support, and product data processes, we design the CRM integration architecture with billing, ticketing, and DevOps systems, we configure Sales Cloud, Service Cloud, and Experience Cloud to match industry specifics, we build Salesforce Platform extensions where requirements go beyond standard capabilities, we provide ongoing support and system development through Managed Services. What do IT companies gain by working with us? faster sales cycles and better lead conversion, improved customer and partner service, elimination of data silos and a single source of truth, higher retention and revenue predictability, solutions that grow along with the business. Ready to scale your business without technological chaos? Contact TTMS experts to tailor the Salesforce ecosystem to your company’s needs and automate the processes that slow down your growth. Let’s talk about how we can build your competitive advantage together. How does Salesforce help IT companies manage fragmented customer data? Salesforce acts as a unified business layer that connects sales, service, marketing, product teams, and partners into a single source of truth. Instead of having customer data scattered across billing, ticketing, DevOps, and support tools, the platform consolidates all information in one place. This eliminates communication gaps, provides full context for every customer interaction, and makes it easier to scale operations—especially critical for SaaS companies with subscription-based models. Which Salesforce tools are most important for IT companies offering technical support? Service Cloud is the primary solution for IT companies providing technical support. It enables multi-tier SLA management, ticket prioritization, omnichannel support (chat, email, forms), and integration with knowledge bases. The platform also automates support workflows and collects data on recurring issues and response times, helping companies optimize their support processes and improve products based on real customer feedback. Can Salesforce handle complex B2B sales processes in the IT industry? Yes, Sales Cloud is specifically designed for complex IT sales scenarios. It manages the entire pipeline—from lead nurturing and product demos to PoCs, licensing negotiations, and subscription renewals. The platform includes CPQ (Configure, Price, Quote) functionality that allows teams to create quotes with licenses, seats, add-ons, and usage-based billing directly in the CRM, reducing quoting errors and shortening the sales cycle. What is Experience Cloud and how does it benefit IT companies? Experience Cloud lets IT companies create customer and partner portals that provide self-service access to technical documentation, product instructions, ticket statuses, and download repositories (SDKs, release notes). For resellers and partners, it enables them to manage leads and sales opportunities independently. This reduces repetitive inquiries, speeds up onboarding, and relieves sales teams while maintaining full control over Salesforce data and processes. Can Salesforce be customized for specific IT industry requirements? Absolutely. The Salesforce Platform allows building custom applications and components tailored to IT company needs—such as license configurators, usage-based billing models, custom ticketing workflows, CI/CD integrations, and product team dashboards. These extensions integrate with the company’s ecosystem without interfering with development tools, supporting only the business layer while keeping DevOps systems independent.
Read moreIn 2026, enterprise AI success is defined not by experimentation, but by integration. Organizations that generate real value from artificial intelligence are those that embed AI directly into their core systems, data flows, and business processes. Instead of standalone pilots, enterprises increasingly rely on AI solutions that operate inside cloud platforms, CRM systems, content ecosystems, compliance frameworks, and operational workflows. This ranking presents the top AI integration companies worldwide that specialize in delivering business-ready artificial intelligence at scale. The companies listed below are evaluated based on their ability to integrate AI into complex enterprise environments, combining technical depth, platform expertise, and proven delivery experience. Each company snapshot includes 2024 revenues, workforce size, and primary areas of focus. 1. Transition Technologies MS (TTMS) Transition Technologies MS (TTMS) is a Poland-headquartered IT services firm that has rapidly emerged as a leader in AI integration for enterprises. Founded in 2015, TTMS has grown to over 800 professionals with deep expertise in custom software development, cloud platforms, and artificial intelligence solutions. The company stands out for its ability to blend AI with existing enterprise systems. For example, TTMS implemented an AI-driven system for a global pharmaceutical company to automate complex tender document analysis (significantly improving efficiency in drug development pipelines), and deployed an AI solution to summarize court documents for a law firm, dramatically reducing research time. As a certified partner of Microsoft, Adobe, and Salesforce, TTMS combines major enterprise platforms with AI to deliver end-to-end solutions tailored to client needs. Its broad portfolio of AI solutions spans legal document analysis, e-learning platforms, healthcare analytics, and more, showcasing TTMS’s innovative approach across industries. TTMS: company snapshot Revenues in 2024: PLN 233.7 million Number of employees: 800+ Website: https://ttms.com/ai-solutions-for-business Headquarters: Warsaw, Poland Main services / focus: AI integration and implementation services; enterprise software development; AI-driven analytics and decision support; intelligent process automation; data integration and engineering; cloud-native applications; AI-powered business platforms; system modernization and enterprise architecture. 2. Amazon Web Services (Amazon) Amazon is not only an e-commerce leader but also a global powerhouse in AI-driven cloud services. Through its Amazon Web Services (AWS) division, Amazon offers a vast array of AI and machine learning solutions, ranging from pre-trained vision and language APIs to the AWS Bedrock platform that hosts foundation models from Anthropic, AI21 Labs, and others. In 2025 and beyond, Amazon has embedded AI across its consumer and cloud offerings, even launching its own family of advanced AI models (codenamed “Nova”) to enhance everything from warehouse robotics to the Alexa voice assistant. With an enormous scale (over $638 billion in 2024 revenue and 1.5 million employees worldwide), Amazon continues to drive AI adoption globally through robust infrastructure and continuous innovation in generative AI. Amazon: company snapshot Revenues in 2024: $638.0 billion Number of employees: 1,556,000+ Website: aws.amazon.com Headquarters: Seattle, Washington, USA Main services / focus: Cloud computing (AWS), AI/ML services, e-commerce platforms, voice AI (Alexa), automation 3. Alphabet (Google) Google (Alphabet Inc.) has long been at the forefront of AI research and application. By 2026, Google’s expertise in algorithms and massive data processing underpins its Google Cloud AI offerings and popular consumer products. The company’s cutting-edge Gemini AI model suite provides generative AI capabilities on Google Cloud, enabling developers and enterprises to use Google’s large language models for text, image, and code generation. Google’s innovations span across Google Search (now augmented with AI-powered answers), Android and Google Assistant, and the advanced research from its DeepMind division. With about $350 billion in 2024 revenue and 187,000 employees globally, Google focuses on “AI for everyone” – delivering powerful AI tools and platforms (like Vertex AI and TensorFlow) that help businesses integrate AI into their products and operations responsibly and at scale. Google (Alphabet): company snapshot Revenues in 2024: $350 billion Number of employees: 187,000+ Website: cloud.google.com Headquarters: Mountain View, California, USA Main services / focus: Search & online ads, Cloud AI services, generative AI (Gemini, Bard), enterprise apps (Google Workspace), DeepMind AI research 4. Microsoft Microsoft has positioned itself as an enterprise leader in AI, infusing artificial intelligence across its product ecosystem. In partnership with OpenAI, Microsoft has integrated GPT-4 and other advanced generative models into Azure (its cloud platform) and into flagship products like Microsoft 365 (with AI “Copilot” assistants in Office applications) and even Windows. The company’s strategy focuses on democratizing AI to boost productivity, from helping developers write code with GitHub Copilot to providing AI-driven insights in Dynamics 365 business apps. Backed by one of the world’s largest tech infrastructures (2024 revenue of $245 billion and 228,000 employees), Microsoft delivers robust AI platforms for enterprises. Key offerings include Azure AI services (cognitive APIs and Azure OpenAI Service), low-code AI integration via the Power Platform, and industry-specific AI solutions for sectors like healthcare, finance, and retail. Microsoft: company snapshot Revenues in 2024: $245 billion Number of employees: 228,000+ Website: azure.microsoft.com Headquarters: Redmond, Washington, USA Main services / focus: Cloud (Azure) and AI services, enterprise software (Microsoft 365, Dynamics), AI-assisted developer tools, OpenAI partnership 5. Accenture Accenture is a global professional services firm renowned for helping businesses implement emerging technologies. AI is a centerpiece of its offerings. With a workforce of over 770,000 professionals worldwide and about $65 billion in 2024 revenue, Accenture has the scale and expertise to deliver AI solutions across all industries, from finance and healthcare to retail and manufacturing. Its dedicated Applied Intelligence practice provides end-to-end AI services: from strategy and data engineering to custom model development and system integration. Accenture has developed industry-tailored AI platforms (for example, its ai.RETAIL suite for real-time analytics in the retail sector) and invested heavily in AI talent and acquisitions. By combining deep business process knowledge with cutting-edge AI skills, Accenture helps enterprises reinvent operations and drive innovation responsibly at scale. Accenture: company snapshot Revenues in 2024: ~$65 billion Number of employees: 774,000+ Website: accenture.com Headquarters: Dublin, Ireland Main services / focus: AI consulting & integration, analytics, cloud services, digital transformation, industry-specific AI solutions 6. IBM IBM has been a pioneer in AI for decades, from early machine learning research to today’s enterprise AI deployments. In 2025, IBM introduced watsonx, a next-generation AI and data platform that helps businesses build, train, and deploy AI models at scale. Headquartered in Armonk, New York, IBM earned about $62.8 billion in 2024 revenue and has approximately 270,000 employees globally. IBM focuses on AI for hybrid cloud and enterprise automation, enabling clients to integrate AI into everything from customer service (via chatbots and virtual assistants) to IT operations (AIOps) and risk management. With strengths in natural language processing and a legacy of trust in industries like healthcare and finance, IBM often serves as a strategic AI partner capable of handling sensitive data and complex integrations. The company is also a leader in AI ethics and research, ensuring its AI solutions are transparent and responsible. IBM: company snapshot Revenues in 2024: $62.8 billion Number of employees: 270,000+ Website: ibm.com Headquarters: Armonk, New York, USA Main services / focus: Enterprise AI (Watson, watsonx), hybrid cloud services, AI-powered consulting, IT automation, data analytics 7. Tata Consultancy Services (TCS) Tata Consultancy Services (TCS), part of India’s Tata Group, is one of the world’s largest IT services companies and a major player in AI integration. TCS reported roughly $30 billion in 2024 revenue and has a massive workforce of over 600,000 employees across 46+ countries. The company offers a broad spectrum of IT and consulting services, with a growing emphasis on AI, data analytics, and intelligent automation solutions. TCS works with clients worldwide to develop AI applications such as predictive maintenance systems in manufacturing, AI-driven customer personalization in retail, and smart automation for banking and finance. Leveraging its scale, TCS has built proprietary frameworks and tools (like the TCS AI Workbench and ignio cognitive automation software) to accelerate AI adoption for enterprises. Its combination of deep domain knowledge and technological expertise makes TCS a go-to partner for Fortune 500 firms embarking on AI-led transformations. TCS: company snapshot Revenues in 2024: $30 billion Number of employees: 600,000+ Website: tcs.com Headquarters: Mumbai, India Main services / focus: IT consulting & services, AI & automation solutions, enterprise software development, business process outsourcing, data analytics 8. Deloitte Deloitte is a global professional services network and one of the “Big Four” firms, bringing a multidisciplinary approach to AI integration. With approximately 450,000 employees worldwide and roughly $60 billion in annual revenue, Deloitte provides a blend of consulting, audit, tax, and advisory services, and is increasingly augmenting these with AI-driven tools. Deloitte’s AI & Analytics practice helps enterprises develop AI strategies, implement machine learning solutions, and ensure ethical, compliant AI use. From automating financial audits with AI to deploying predictive analytics in supply chains, Deloitte leverages its industry expertise and technology partnerships to integrate AI into core business functions. Known for its thought leadership (such as the Deloitte AI Institute) and focus on trustworthy AI, Deloitte guides organizations in realizing tangible business value from artificial intelligence while managing risk and change. Deloitte: company snapshot Revenues in 2024: ~$60 billion Number of employees: 450,000+ Website: deloitte.com Headquarters: New York, NY, USA Main services / focus: Professional services & consulting, AI strategy & integration, analytics & data services, risk advisory, digital transformation 9. Infosys Infosys is a leading IT services and consulting firm based in India, recognized for its strong focus on digital transformation and AI-driven solutions. In 2024, Infosys generated roughly $18 billion in revenue and had around 335,000 employees globally. The company offers a wide range of services from IT consulting and software development to cloud migration and business process management, and it has been rapidly expanding its AI and automation portfolio. Infosys has introduced platforms like Infosys Topaz, a suite of AI technologies to help enterprises accelerate AI adoption and streamline workflows. By emphasizing innovation and continuous upskilling (through initiatives to train employees in AI and machine learning), Infosys ensures it can deliver cutting-edge AI integration services. Its global delivery model and industry-specific expertise make Infosys a trusted partner for organizations implementing AI at scale. Infosys: company snapshot Revenues in 2024: $18 billion (approx.) Number of employees: 320,000+ Website: infosys.com Headquarters: Bangalore, India Main services / focus: IT services & consulting, digital transformation, AI & automation, cloud & application services, business consulting 10. Cognizant Cognizant is a Fortune 500 IT services provider headquartered in the United States, known for its extensive digital, cloud, and AI consulting capabilities. In 2024, Cognizant’s revenue was approximately $20 billion, with a global workforce of around 350,000 employees. Cognizant helps enterprises modernize their businesses through end-to-end AI integration, covering everything from defining AI strategy and use cases to building data pipelines, developing machine learning models, and scaling solutions in production. The company leverages its deep pool of AI and data experts as well as frameworks and accelerators to ensure efficient, secure deployments of AI solutions. With broad industry experience in sectors like healthcare, finance, manufacturing, and retail, Cognizant delivers tailored artificial intelligence solutions that drive customer engagement, operational efficiency, and innovation for its clients. Cognizant: company snapshot Revenues in 2024: $20 billion Number of employees: 350,000+ Website: cognizant.com Headquarters: Teaneck, New Jersey, USA Main services / focus: IT consulting & digital services, AI & analytics solutions, cloud consulting, software product engineering, industry-specific solutions From AI integration to ready-to-use enterprise AI solutions What sets TTMS apart from many other AI integration providers is the ability to go beyond custom projects and deliver proven, production-ready AI solutions. Based on real enterprise implementations, TTMS has developed a portfolio of AI accelerators designed to support organizations at different stages of artificial intelligence adoption. These solutions address concrete business challenges across legal, HR, compliance, knowledge management, learning, testing, and content operations, while remaining fully integrable with existing enterprise systems, data sources, and cloud environments. AI4Legal – an AI-powered solution for legal teams, supporting document analysis, summarization, and legal knowledge extraction. AI Document Analysis Tool – automated processing and understanding of large volumes of unstructured documents. AI E-learning Authoring Tool – AI-assisted creation and management of digital learning content. AI-based Knowledge Management System – intelligent search, classification, and reuse of organizational knowledge. AI Content Localization Services – AI-supported multilingual content adaptation at scale. AI-powered AML Solutions – advanced transaction monitoring, risk analysis, and compliance automation. AI Resume Screening Software – intelligent candidate screening and recruitment process automation. AI Software Test Management Tool – AI-driven quality assurance and test optimization. In addition to standalone AI solutions, TTMS delivers deep AI integration with leading enterprise platforms, enabling organizations to embed artificial intelligence directly into their core digital ecosystems. Adobe Experience Manager (AEM) AI Integration – intelligent content management and personalization. Salesforce AI Integration Solutions – AI-enhanced CRM, analytics, and customer engagement. Power Apps AI Solutions – low-code AI integration for rapid business application development. This combination of custom AI integration services and ready-to-use enterprise AI solutions positions TTMS as a top artificial intelligence solutions company and a trusted AI business integration partner for organizations worldwide. Ready to integrate AI into your enterprise? Artificial intelligence has the power to revolutionize your business, but achieving success with AI requires the right expertise. As a top AI integration company with a track record of delivering results, TTMS can help you turn your AI vision into reality. Contact us today to discuss how our team can develop and integrate tailored AI solutions that drive innovation and growth for your organization. What does an AI integration partner actually do beyond building AI models? An AI integration partner focuses on embedding artificial intelligence into existing enterprise systems, processes, and data environments, not just on training standalone models. This includes integrating AI with platforms such as CRM, ERP, content management systems, data warehouses, and cloud infrastructure. A strong partner also addresses data engineering, security, compliance, and operational readiness. For enterprises, the real value comes from AI that works inside everyday business workflows rather than isolated experiments. How do enterprises evaluate the best AI integration company for large-scale deployments? Enterprises typically assess AI integration partners based on proven delivery experience, platform expertise, and the ability to scale solutions across complex organizational structures. Key factors include experience with enterprise data architectures, system integration capabilities, and long-term support models. Companies also look for partners who can guide the full lifecycle of AI initiatives, from defining use cases and designing solutions to deployment, monitoring, and continuous optimization. What are the biggest risks of choosing the wrong AI integration provider? The most common risk is ending up with AI solutions that cannot be effectively integrated, scaled, or maintained. This often leads to disconnected systems, low adoption, and AI initiatives that fail to deliver measurable business outcomes. Additional risks include insufficient attention to data quality, security, and compliance requirements, which can increase operational costs and exposure. Choosing an experienced AI integration partner helps ensure that AI initiatives align with enterprise architecture, business processes, and governance standards.
Read moreIn 2025, artificial intelligence “agents” have exploded from tech circles into mainstream business strategy discussions. Media headlines are even calling 2025 “the year of the AI agent,” and industry surveys back up the buzz: nearly 99% of enterprise AI developers say they’re exploring or building AI agents. This surge in interest is driven by the promise that these GPT-powered agents can automate everyday tasks and boost efficiency. But what exactly are GPT agents, what can they do for business today, and where is this trend heading? 1. What Are GPT Agents in the Enterprise? GPT agents are AI-powered assistants that can autonomously carry out tasks and make simple decisions on your behalf. They use advanced language models (like OpenAI’s GPT) as their “brains,” which gives them the ability to understand natural language instructions, generate human-like responses, and even interface with other software as needed. In practical terms, a GPT agent can handle a high-level request by breaking it into subtasks and figuring out how to complete them, rather than waiting for step-by-step commands. Unlike a basic chatbot that only reacts to prompts, a GPT agent can take initiative – it’s more like a proactive digital team member than a scripted program. 2. What Can GPT Agents Do for Businesses Today? With all the hype, it’s important to note that today’s GPT agents are still assistants rather than all-knowing digital employees. That said, they are already capable of streamlining and automating many everyday business processes. Here are some realistic examples of what GPT agents can handle right now: Ticket handling and support triage: GPT-powered agents can triage support requests by reading incoming customer inquiries or IT tickets and either routing them to the right team or providing an immediate answer for common issues. A virtual assistant like this operates 24/7, delivering instant responses that reduce wait times and free up human support staff. Business analytics and report generation: GPT agents excel at sifting through large volumes of data and documents to extract key insights. For instance, an agent might analyze a sales spreadsheet or scan market research files and then produce a concise summary of the important findings, turning a time-consuming analysis into actionable intelligence. Planning and scheduling tasks: GPT agents can take on routine coordination chores, acting like a smart virtual assistant. For example, an agent can scan your emails for meeting invites and automatically schedule those meetings or set up reminders, freeing employees from tedious scheduling work. Pre-decision support and summarization: Before a big decision, a GPT agent can read through relevant reports and proposals and return a distilled summary of the options, risks, and recommendations. The agent essentially prepares the briefing materials (comparisons, key points), saving managers significant time – while humans still make the final call. 3. Limitations and Compliance Considerations GPT agents are powerful, but not infallible. One key limitation is accuracy: they can sometimes produce incorrect or misleading outputs with great confidence – these AI missteps are often called “hallucinations”. That means a bad suggestion could slip through if unchecked, so it’s important to keep a human in the loop to review critical outputs and decisions. For enterprise use, data privacy and regulatory compliance are crucial considerations. A GPT agent may need to handle sensitive business information, and organizations must ensure this is done securely. Sending confidential data to an external AI service without safeguards could violate privacy rules, and new regulations (like Europe’s GDPR and other AI laws) impose strict requirements on how such data is used. Businesses deploying AI agents should put guardrails in place – for example, using solutions that keep data private, controlling what information the agent can access, and auditing its outputs. In short, adopting GPT agents calls for clear policies and human oversight to get the benefits while managing the risks. 4. From Assistants to Autonomous Processes: The Road Ahead The current generation of GPT agents is just the beginning. In the near future, we’ll likely see multiple AI agents working together as an orchestrated team. Each agent could specialize in part of a workflow – one might analyze data while another communicates with customers – and collectively they would handle complex processes autonomously. Gartner even predicts that by 2026, 75% of enterprises will be using AI agents to handle workflows or customer interactions. Evolving from today’s assistive agents to fully autonomous processes won’t happen overnight; it requires careful orchestration and knowing when humans need to be in the loop. But step by step, businesses can build toward that vision. You can imagine it like an AI assembly line – eventually a chain of agents might handle an entire process from a customer request to its resolution with minimal human help. Each improvement in AI reasoning brings us closer to that reality. Organizations that begin experimenting with GPT agents now will be better prepared (and have a head start) as the technology matures. Ready to explore how AI agents and advanced automation might fit into your organization’s strategy? Learn more about practical AI solutions for business and how to get started on your journey. Frequently Asked Questions (FAQ) How are GPT agents different from regular chatbots or RPA bots? Traditional bots (like simple chatbots or scripted RPA bots) follow pre-defined rules or respond only to specific prompts. A GPT agent, by contrast, can proactively handle complex, multi-step tasks by reasoning through them. For example, a chatbot might just give you store hours when asked, but a GPT agent could find a product, check its stock, and initiate an order without explicit instructions. GPT agents are far more flexible and autonomous than the typical chatbot or RPA bot. How can our company start implementing GPT agents in its workflows? Start with a pilot on a specific high-value task (automating basic customer email responses or compiling a weekly report, for instance). Choose the right approach: either use an enterprise AI service or build a custom solution that fits into your systems. Involve your IT team to integrate the agent securely, and include end-users for feedback. Define what success looks like (e.g. faster response times or fewer manual hours) and monitor results closely. If the pilot goes well, you can gradually expand GPT agents to other processes in your organization. Is it safe to trust GPT agents with confidential business data? It can be safe if you take the right precautions. If using sensitive data, it’s best to use an enterprise-grade AI service or deploy GPT on a private, secure infrastructure you control. Enterprise versions of GPT typically ensure your inputs won’t be used to train the AI and offer encryption for data security. Never feed highly confidential details into any AI tool without such guarantees. Also, give the GPT agent access only to the data it truly needs. In essence, treat it like a new employee: apply strict data permissions and oversight. With these safeguards, GPT agents can be used on sensitive data with minimal risk. Will GPT agents eventually replace human employees? GPT agents are best seen as tools that augment human workers, not replace them. These agents excel at automating repetitive and routine tasks, which frees up employees to focus on the complex, creative, and interpersonal aspects of work that AI can’t handle. For example, spreadsheets automated a lot of math but didn’t eliminate accountants; similarly, GPT agents handle the busywork while people provide oversight, expertise, and final decisions. GPT agents will act as collaborative coworkers that boost productivity rather than one-for-one replacements for staff. What new capabilities might GPT agents have in the next few years? They are likely to become even smarter and more specialized. As AI models improve at reasoning and handling longer information, GPT agents will tackle more complex tasks. We’ll probably see pre-trained, domain-specific agents for fields like finance or law, which act as virtual experts in those areas. Integration with business systems will also be smoother – agents will more seamlessly pull data or update records in your software. We may even see multiple GPT agents collaborating to automate entire workflows as the technology matures.
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