Salesforce Implementation Services
by Experts
We leverage the scalability of the world’s leading cloud platform to support business processes. Our expertise in Salesforce implementation helps companies of all sizes focus on growing their business.
Why choose the Salesforce System?
The Salesforce system provides a comprehensive view of your customers by integrating sales data and eliminating errors. It enhances collaboration between departments, ensuring complete control over sales processes. With best practices and scalability, Salesforce adapts to the needs of any company.
Advanced analytics, integration with other IT systems, and access to Trailhead e-Learning make this system a powerful tool that drives sales success and provides a competitive edge.
Who is our Salesforce implementation offer addressed to?
Sales Directors (CRO)
We help you gain full insight into the sales cycle, automate tasks, and better manage customer relationships through Salesforce implementation services.
IT Department Directors
We ensure system scalability, data centralization through integration with other IT systems, and adherence to high security standards.
Marketing Directors (CMO)
We will facilitate better understanding of customers, ongoing optimization of campaigns and consistency of marketing and sales activities.
Customer Service Directors
We will improve response to customer requests, accelerate problem resolution, and provide a comprehensive view of ticket history and customer data.
Financial Directors (CFO)
We optimize cost management, improve budget planning, and increase the accuracy of financial analyses with precise sales data.
Chief Operating Officers (COO)
We increase the efficiency of internal processes and improve the coordination of work between departments.
If your position is not listed but you see potential in Salesforce, contact us. Together, we will find a solution tailored to your needs.
What does our Salesforce project implementation process look like?
Our comprehensive approach to implementing projects based on the Salesforce platform ensures that every aspect of the project is carefully planned and executed with utmost care. Thanks to our experience and commitment, we deliver solutions that meet our clients needs.
Introductory presentation
At the first meeting, we present the scope of our Salesforce professional services and solutions, tailored to the client’s needs and business model. This serves as an inspiration for understanding their own needs and expectations from us as a potential solution provider.
Needs Assessment
During this stage, we focus on a detailed analysis of the client’s business processes. We listen carefully to the client’s needs and expectations, identifying key areas that require optimization to ensure the Salesforce implementation brings maximum benefits.
Preparation of the Offer
Based on the previously conducted analysis of needs and expectations, we present an offer perfectly tailored to the specific nature of the client’s business. The offer also includes an estimate of the workload and cost estimates.
Implementation
The implementation phase includes preparing the system concept based on analysis and guidelines, followed by the implementation, configuration, and personalization of the Salesforce system in accordance with the established requirements. Our specialists work closely with the client’s team to ensure a smooth and effective implementation.
Data Migration
Data migration is a key step that ensures the customer’s existing data is transferred to the new Salesforce system. Our team analyses the data, plans, and executes the migration, ensuring the integrity and consistency of information. The process also includes data verification and cleansing to ensure it is up-to-date and error-free.
System Testing
Testing is an integral part of our implementation process. We carry out a number of tests and support user acceptance testing (UAT) to ensure that all system functions work properly and meet the established requirements.
Training
Training the client’s team is crucial for effectively using the new system. We offer comprehensive training that prepares users to work with Salesforce, providing them with the necessary skills and knowledge..
Launch (Go-live)
The final implementation phase is launching the system in the production environment. Our specialists are present to monitor the process and provide immediate support, ensuring a seamless transition to the new system.
Post Go-live Support
Once the system is up and running, we provide ongoing support service to help customers adapt and resolve any issues. Our team is available to answer questions, offer additional training, and deliver system updates and optimizations to ensure the system runs efficiently.
We carry out our implementation projects using the following Salesforce cloud products:
Salesforce Sales
Cloud
Cloud
Perfect for companies seeking a CRM system to build efficient sales departments, manage current clients, and engage with potential customers.
Salesforce Service
Cloud
Cloud
Useful for organizations that want to create efficient customer service departments and improve the quality and speed of resolving issues and complaints.
Salesforce Experience Cloud
Optimal for creating interactive portals for customers, partners, or employees. It enables online community building, collaboration, and self-service, integrating with other Salesforce systems for unified data management.
Salesforce Marketing Cloud & Pardot
Tools dedicated to companies looking to optimize their marketing activities. They automate email campaigns, enhance communication personalization, and offer advanced analytics to monitor and adjust marketing strategies.
Salesforce Nonprofit Cloud
Perfect for nonprofits and foundations. It enables effective management of donors, donations, and charity campaigns. It automates processes, improves reporting and sponsor engagement, and increases social impact and operational efficiency.
Salesforce CPQ
Essential for companies needing to simplify product configuration, pricing, and quote creation. It automates the generation of commercial offers, ensures accurate configuration, and speeds up quote preparation, which shortens the sales cycle and enhances customer satisfaction.
Within Salesforce, our client base includes:
Why should you entrust your Salesforce implementation project to the TTMS team?
Comprehensive support – from design to implementation and adoption
As a leading Salesforce implementation services provider, we offer implementation support at every stage of your project, from planning to system adoption. Our Salesforce implementation experts possess high-level competencies and technical skills. We help you gain insights into your sales cycle, automate tasks, and enhance customer relationship management.
Engagement and dialogue with users from the start
From the outset of the project, we actively engage with end users to fully understand their needs and tailor our solutions accordingly. Our specialists possess the soft skills necessary for open and effective communication throughout the entire process, ensuring alignment with your expectations.
Proven interactive implementation methodology
Our flexible, interactive approach enables us to swiftly adapt to changes and feedback, ensuring efficiency and minimizing risk. This methodology guarantees that solutions remain responsive to evolving needs.
Expertise in sales, marketing, and the Salesforce platform
With deep knowledge of Salesforce and the industry, we craft durable and stable solutions. This expertise ensures that our projects are resilient to changes and future-proof.
Expertise in sales processes across market segments
Our experience in diverse B2B sectors enables us to deliver solutions tailored to specific customer needs, enhancing sales processes.
Holistic consulting approach – effective solutions beyond Salesforce
We provide comprehensive consulting, including solutions outside the Salesforce ecosystem. Our holistic approach ensures you find the best solutions and make informed decisions.
By choosing TTMS, you gain a Salesforce implementation partner dedicated to maximizing Salesforce’s potential and ensuring your project’s success.
Our Outsourcing services:
Confused About the Difference Between Salesforce Implementation and Outsourcing?
Salesforce implementation involves the initial setup and customization of the system to meet your company’s specific needs. In contrast, Salesforce outsourcing provides ongoing support, development, and maintenance after the system is up and running.
Both approaches aim to maximize the efficiency and potential of Salesforce within your organization. The choice between them depends on your current needs and long-term business goals. As a Salesforce implementation company, we help you navigate these options to find the best solution for your business.
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Salesforce Implementation Roadmap: Process, Plan, Steps
In the dynamic world of everyday business, an effective and well-arranged action plan undoubtedly ensures the successful implementation of the Salesforce system. Without an appropriate roadmap, we often risk encountering various challenges that may hinder smooth integration with other systems. So, let’s explore the implementation plan template for this tool together and uncover its key steps. This way, we’ll ensure the smoothness and success of the entire project. Why Is Planning Crucial for Successful Salesforce CRM Implementation? Before embarking on the implementation process, it’s crucial to grasp the significance of a well-developed Salesforce implementation framework. Attempting an implementation project without such a plan is akin to sailing without a map. Therefore, having a meticulously crafted plan is not just practical but utterly essential. Below, we outline several reasons why preparing an implementation schedule is worthwhile: Gather project participantsProperly defining the individuals involved in the project enables you to tailor the final outcome to meet their needs and expectations. This approach enhances the consistency of the implementation process and fosters greater engagement from all parties. A detailed plan accommodates the requirements of stakeholders, thereby creating a cohesive vision for the project’s Salesforce system implementation process. Document your company’s business processesA comprehensive understanding of existing business processes is crucial for a successful Salesforce CRM implementation. The schedule should incorporate analysis and documentation of these processes to ensure their seamless integration into the new system. Set the project budget and implementation deadlinesSpecifying the budget and implementation deadlines is necessary to ensure the efficiency and effectiveness of the project. Additionally, it helps avoid unnecessary delays and determines the functional scope of the project. Establish metrics to measure successful implementationThe value of an implementation project can be assessed by defining success metrics. By specifying specific measurement metrics, you can monitor the project’s progress, manage its course effectively, and precisely determine the moment of its successful completion. Establish communication channels Effective communication is crucial for the success of the entire project. The implementation plan should include the establishment of clear communication channels between the project team, decision-makers, and end-users. Identify end usersIdentifying the end users of the Salesforce system and determining their needs and expectations allows you to tailor the implementation plan to their specific requirements. This ensures better user engagement and greater acceptance of the new system. Additionally, the number of end users directly affects the cost of Salesforce licenses. Determine data sourcesImplementing Salesforce CRM often involves migrating data from existing systems. The roadmap should include the process of identifying, migrating, and integrating data to ensure a smooth transition and maintain data integrity. Prepare a plan for implementing changes to the projectAn effective Salesforce CRM implementation project often requires gathering prior knowledge about the changes we will introduce and how to implement them. Once we enter the “go live” phase, and if there’s a need to adapt a new tool to the company’s requirements, we can carry out the adaptation process more effectively. The Salesforce CRM Implementation Project Plan is a strategic playbook that guides you through all the complexities, optimizes resources, ensures timely implementation, and lays the foundation for successful and lasting Salesforce integration. It’s not just a document; it’s the key to unlocking the full potential of the Salesforce tool. Benefits of a Salesforce implementation project plan A well-prepared Salesforce implementation project plan is more than just a document; it’s a strategic tool that can significantly enhance your company’s operations. Let’s explore the benefits it brings: Operational efficiency and streamlined processes The plan enhances operational efficiency by streamlining processes, thereby increasing productivity and optimizing the use of existing resources. Saving and optimization of resourcesScheduling helps to predict costs, preventing overruns and ensuring efficient allocation of resources. Accelerated implementation period and timelinessThe plan serves as a timeline, facilitating precise planning and ensuring timely Salesforce implementation. Higher degree of user acceptanceThe schedule offers training to users, enabling them to utilize CRM more efficiently in their daily tasks. Mitigating risks and solving problemsThe plan anticipates risks and identifies preventive measures, enabling you to overcome obstacles smoothly. Personalization tailored to business goalsThe plan offers seamless personalization customized to your business goals. Continuous improvement and adaptabilityThe plan evolves alongside the implementation project, enabling flexibility and adaptability to changing situations and business needs. Typically, the benefits of a Salesforce implementation project plan extend beyond the initial stages, aligning technology with business goals and ensuring predictable success in a company’s dynamically changing business landscape. How does TTMS help prepare a good Salesforce CRM implementation plan? Launching a Salesforce CRM implementation demands more than just a plan. At TTMS, our experienced specialists employ a strategic approach throughout the project to adeptly navigate the complex Salesforce CRM landscape. Here are the key elements we focus on: Comprehensive needs assessmentBefore commencing the Salesforce implementation project process, our experts conduct a comprehensive assessment of the client’s unique business needs. Understanding your goals provides the foundation for a customized Salesforce implementation roadmap. Strategic alignmentOne significant advantage of the Salesforce system is its customization possibilities. We strategically align personalization with the client’s business goals, ensuring that the platform effectively meets their specific requirements. User-centric approachThe success of CRM implementation depends on user acceptance. Our action plan includes a detailed schedule for training and onboarding users, enabling them to achieve great efficiency in daily use. Risk Mitigation Strategies Anticipating challenges is integral to our strategy. We proactively identify potential risks and develop strategies to mitigate them, thereby preventing possible obstacles from arising. Project success in the real world: a quick look: Let’s examine a real example of a successful project implementing Salesforce through TTMS. For one of our clients in the manufacturing industry, our experts devised an action plan that not only fulfilled their requirement for a CRM system but also enhanced the efficiency of the sales department. This resulted in a remarkable 30% increase in salespeople’s productivity in the first quarter. Final Conclusions To sum up, well-organized Salesforce implementation steps are essential for fully leveraging the potential of this tool in your company. Therefore, it is advisable to seek the support of an experienced implementation partner. Their specialists can provide valuable assistance with their knowledge and experience to ensure the successful implementation of your project. Why is planning crucial for successful Salesforce CRM implementation? Planning is essential for Salesforce CRM implementation as it ensures alignment with business processes, sets clear goals, defines budgets and deadlines, and establishes communication channels. It also helps in identifying end users, determining data sources, and preparing for potential changes, thereby ensuring a smooth and efficient implementation process. What are the benefits of a Salesforce implementation project plan? A well-prepared project plan enhances operational efficiency, optimizes resource usage, accelerates implementation timelines, increases user acceptance, mitigates risks, personalizes the CRM to business goals, and allows for continuous improvement and adaptability. How does TTMS help prepare a good Salesforce CRM implementation plan? TTMS helps by conducting comprehensive needs assessments, strategically aligning the CRM with business goals, focusing on user acceptance through training, and developing risk mitigation strategies. Their experienced specialists ensure a customized and efficient implementation plan. What is included in a Salesforce CRM implementation project plan? The plan includes gathering project participants, documenting business processes, setting budgets and deadlines, establishing success metrics, defining communication channels, identifying end users, determining data sources, and preparing for project changes. Can you give an example of a successful Salesforce implementation by TTMS? For a client in the manufacturing industry, TTMS created a tailored action plan that improved the sales department’s efficiency, resulting in a 30% increase in productivity in the first quarter. What final conclusions can be drawn about Salesforce implementation steps? Organized Salesforce implementation steps are crucial for leveraging the tool’s potential. Partnering with experienced implementation specialists, like those at TTMS, can provide valuable assistance and ensure project success.
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How to Measure ROI (Return of Investment) of Salesforce Implementation for SMB?
Every investment should generally pay off. But is this always the case? For this reason, companies that need to choose a CRM tool should have a comprehensive understanding of the potential profits and costs so that their decision is made consciously. Among decision-makers, the ROI indicator is a proven measure and guide for their decisions. Before we proceed to measure it in the context of a Salesforce implementation, let’s first analyse its definition. What is Return on Investment (ROI) and how do you calculate it? Return on Investment (ROI) is an indicator that measures the effectiveness of an investment or project. It is expressed as a percentage of profits divided by investment costs. To calculate ROI, divide the net profit from the project (profits minus costs) by the costs incurred for it and multiply by 100. ROI allows you to assess whether the investment was profitable and enables you to compare the effectiveness of different investments. The higher the percentage, the more profitable the investment. However, before using the above formula, it is necessary to carry out several steps that will enable us to precisely determine the components. Definition of goals and key performance indicators (KPIs): Be clear about your goals, whether it’s increasing sales efficiency, improving customer relationships, or streamlining your marketing efforts. Then identify key performance indicators (KPIs) in line with your goals, including lead conversion rates, improved sales productivity, and customer satisfaction metrics. Cost calculation: Determine and document all costs associated with your Salesforce implementation, including licensing fees, technical customization expenses, training, and ongoing support. Make a comprehensive list of costs – both one-off and recurring – to get a detailed picture of your expenses. Determining the benefits: Measure Salesforce’s impact on business processes by assessing improvement in identified KPIs. Where possible, define benefits in monetary terms – note the measurable and non-measurable benefits mentioned earlier. Then compare the profits from the period before the implementation of the CRM system to the period after the implementation to obtain a specific amount that can be used in the calculations. Subtracting costs from benefits: Calculate net gains or losses by subtracting total costs from total benefits. This way we get a clear picture of the financial situation. If we receive a positive result, it means a profitable investment for us. However, a negative result suggests that the costs outweigh the benefits. Application of the ROI formula: Use the ROI formula to determine your return percentage. The percentage received in our score reflects the return on investment. A higher percentage means a better return on our investment. Monitoring and optimization: Let’s keep in mind that the return on investment in Salesforce is a process spread over time. We must constantly monitor and repeatedly evaluate the impact of the Salesforce system, as well as optimize the implementation based on changing business needs and technological progress. Let’s also remember not to rely solely on the ROI formula and monitor non-measurable profits, which also constitute significant value for the company. Why is measuring ROI in Salesforce not obvious? In the context of Salesforce implementation in small and medium-sized enterprises (SMEs), calculating ROI is an important issue for the overall assessment of the effectiveness of a CRM solution. However, calculating ROI in Salesforce is not always as straightforward as we might hope. This complexity arises from the fact that profits can be divided into two groups, as detailed examples will illustrate below. Measurable Profits: Increasing the number of leads obtained from the campaign. Increasing the number of sales opportunities. Increasing sales revenue by improving sales opportunity management. Increasing conversions through more effective use of customer data. Saving time by automating processes and replacing repetitive and manual activities and administrative tasks. Cost control: better budget management and reduction of excess costs. Improved data analysis: better analysis of customer data and sales activities, which can lead to a better understanding of customer needs and better sales strategies. Increased customer loyalty: through better customer service and more personalized interactions, companies can gain greater customer loyalty, which translates into recurring revenue. Unmeasurable Profits: Improved customer relationships: Better customer service can lead to better customer relationships, which may be difficult to measure but are crucial to a company’s long-term success. Greater team effectiveness: A better customer relationship management tool can lead to better communication and team collaboration, which can improve the efficiency of the entire company. Greater consistency in data: Having one central system for managing customer data can result in greater data consistency and accuracy, which can improve the quality of business decisions. Increased customer trust: Better customer data management can lead to greater customer trust in your company, which can be key to acquiring new customers and retaining existing ones. Improving your brand image: Using a modern and effective CRM system can improve your brand image in the eyes of customers and business partners, which can impact your company’s overall reputation. Both measurable and non-measurable profits are important for the success of implementing a new Salesforce CRM system for SMEs. If you want to learn more about the benefits of implementing Salesforce in your company, read the material: https://ttms.com/what-is-crm/ The second part of the formula involves the costs incurred during the implementation of the project on the Salesforce platform. These costs are divided into two parts: Implementation Costs It consists of the work of specialists who adapt the platform to the individual needs of the company and processes specific to a given industry. Feel free to learn more about the process of implementing Salesforce in your company. Salesforce License Costs This category includes the costs of environment and user licenses, which are typically paid in advance for a fixed period. The link below provides an article where you can learn more about the process of implementing Salesforce in your company. Positive Effects of Salesforce Implementation Supported by Market Research Companies faced with the decision to choose Salesforce as their CRM platform are not entirely certain how this change will affect their business in the long run. Therefore, it is advisable to rely on reliable data from previously completed projects. According to research conducted by Salesforce in 2022 on a group of over 3,500 enterprises, 89% of companies achieved a positive ROI, averaging 29% after 9 months of implementing the CRM system. Additionally, over 85% of users of newly implemented systems expressed their willingness to continue using the new tool. Below, we present some additional data included in the ROI measured by Salesforce in the aforementioned study: 30% improvement in the speed of response in communication with customers, leads, and employees. 30% reduction in decision-making time. 30% increase in productivity of CRM system users. 28% increase in sales results. 27% increase in successful business opportunities. 28% reduction in the time to close sales opportunities. 29% increase in sales productivity. Source: https://www.salesforce.com/news/press-releases/2022/11/07/companies-report-cost-savings-with-salesforce/ Of course, these are not all the indicators measured by Salesforce, but the ones mentioned above. Research shows that most companies that have decided to implement Salesforce achieve measurable benefits, and their ROI reaches a very high value shortly after implementation. Calculation of ROI on the Selected Example Let’s make an example calculation of year-to-year profit growth (YOY) after implementing a new CRM tool. Let’s assume that profits increased by PLN 80,000 and the cost of the project to implement a new CRM tool was PLN 20,000. In this case, the ROI calculation will look like this: Final Conclusions Measuring ROI in Salesforce and maximizing the ROI from implementing a CRM system in SMEs is crucial for making informed business decisions. By setting clear goals, calculating costs, and determining benefits, a company can assess the effectiveness of its investment activities. Calculating Salesforce ROI and incorporating current industry insights streamlines the process, ensuring SMBs maximize their Salesforce implementation potential. To sum up, the journey of implementing a SaaS system in SMEs goes beyond the framework of the project itself. It involves continuous evaluation, optimization, and maximizing return on investment. Further information on optimizing Salesforce for business success will be regularly posted on our website www.ttms.com and related media. What is Return on Investment (ROI) and how is it calculated? ROI measures the efficiency of an investment by dividing the net profit by the costs and multiplying by 100. It helps assess the profitability and compare different investments. Why is measuring ROI for Salesforce implementation important? Measuring ROI helps determine the financial impact of Salesforce implementation, guiding informed business decisions. It highlights both measurable and non-measurable benefits, ensuring a comprehensive evaluation of the CRM system’s effectiveness. What are the steps to calculate ROI for Salesforce? The steps include defining goals and KPIs, calculating associated costs, determining both measurable and non-measurable benefits, subtracting costs from benefits to get net gains or losses, and applying the ROI formula to get the percentage. What are some measurable benefits of implementing Salesforce? Measurable benefits include an increased number of leads and sales opportunities, higher sales revenue and conversion rates, time savings through process automation, better budget management, improved data analysis, and increased customer loyalty. What are some non-measurable benefits of implementing Salesforce? Non-measurable benefits include improved customer relationships and trust, enhanced team communication and collaboration, consistent and accurate data management, and a better brand image and reputation. What are the typical costs involved in Salesforce implementation? Implementation costs include customization and specialist work, while licensing costs cover environment and user licenses, often paid in advance. How can TTMS help in preparing a Salesforce implementation plan? TTMS provides comprehensive needs assessments, strategic alignment with business goals, a user-centric approach, risk mitigation strategies, and continuous support. Their expertise ensures a successful and efficient Salesforce implementation tailored to your organization’s needs. What are the positive effects of Salesforce implementation according to market research? Research by Salesforce in 2022 showed that 89% of companies achieved a positive ROI, averaging 29% after nine months. Benefits included a 30% increase in response speed, 30% reduction in decision-making time, 30% boost in productivity, and a 28% rise in sales results.
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What is CRM and Salesforce: A Quick Start Guide for SMBs
In today’s competitive business landscape, managing customer relationships efficiently is paramount for success. For small and medium-sized businesses (SMBs) looking to enhance their sales and marketing efforts, understanding Customer Relationship Management systems (CRM), particularly Salesforce, can be a game-changer. In this article, we’ll demystify CRM and Salesforce, exploring their benefits and key features, and introducing our Salesforce implementation offer, the Quick Start package, tailored for SMBs seeking instant implementation solutions. What is CRM system and Why Does Your Business Need It? At its core, CRM is a technology-driven strategy for managing interactions and relationships with customers and potential customers. A CRM system allows businesses to centralize customer data, streamline processes, and improve communication across departments. With CRM, SMBs can: Introducing Salesforce: The Leading CRM Provider Salesforce CRM stands for Customer Relationship Management, a technology solution that helps businesses manage interactions and relationships with their customers. It offers a comprehensive suite of tools and features designed to empower sales and marketing teams to drive growth and profitability. Some key benefits of Salesforce include: Scalability: Salesforce CRM is highly scalable, making it suitable for SMBs looking to grow their operations without worrying about outgrowing their CRM system. Customization: Tailor Salesforce to your business needs with customizable dashboards, reports, and workflows. Integration: Seamlessly integrate Salesforce with other business tools and applications to create a unified ecosystem that enhances productivity and efficiency. Accessibility: Access Salesforce anytime, anywhere, with cloud-based solutions that ensure flexibility and mobility for your team. Security: Rest assured that your customer data is protected with Salesforce’s robust security features and compliance standards. Among its array of products, Salesforce places significant emphasis on a CRM solution known as Sales Cloud. This strategic focus addresses the substantial demand for such tools in the market. Below, we outline the key features of Salesforce CRM, “Sales Cloud”: Reporting: Gain actionable insights into your sales and marketing performance with customizable reports and dashboards. Automation: Streamline repetitive tasks and workflows with automation features, allowing your team to focus on high-value activities. Sales Opportunity Lifecycle: Manage the entire sales process from lead generation to closing deals, ensuring nothing falls through the cracks. Client Management: Centralize client information, interactions, and history in one place for a 360-degree view of your customers. Communication Integration: Enhance internal communication between your sales team and customers by integrating Salesforce with email and other communication channels. Introducing Salesforce CRM Quick Start: Your Instant Implementation Solution For SMBs looking to harness the power of Salesforce without the complexity of traditional implementations, we offer the Salesforce CRM Quick Start package. With Quick Start, you can: For further information on our TTMS Quick Start, feel free to visit our dedicated website at https://ttms.uk/salesforce/salesforce-sales-cloud-implementation-services/. In conclusion, CRM, particularly Salesforce, is a powerful tool for SMBs looking to streamline their sales and marketing efforts, improve customer relationships, and drive growth. With our Salesforce Quick Start package, you can unlock the full potential of Salesforce with minimal hassle and maximum impact. Contact us today to learn more about how we can help your business thrive with Salesforce.
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FAQ
What is the difference between Body Leasing and Managed Services in the context of Salesforce?
Body Leasing involves providing Salesforce specialists to supplement the client’s existing team, working under the client’s supervision. Managed Services, on the other hand, offers comprehensive management of the Salesforce system, including remote support, optimization, and strategic consulting. This model allows for full care of the Salesforce ecosystem without the need for a dedicated in-house team.
What are the benefits of outsourcing Salesforce specialists?
Outsourcing provides access to experienced Salesforce experts without the need for permanent employment, which enhances flexibility in resource management, accelerates project implementation, and reduces operational costs.
Can I flexibly adjust the scope of support in the Body Leasing model?
Yes, the Body Leasing model allows you to adjust the number of specialists, the scope of support, and the duration of the engagement according to your project’s current needs. This flexibility facilitates effective cost and resource management.
How long does the process of implementing Salesforce specialists in the Body Leasing model take?
The implementation process is typically quick and efficient. Our specialists rapidly adapt to your company’s internal processes, enabling them to start working almost immediately and contribute to achieving your goals.
What competencies do Salesforce specialists at TTMS possess?
Our specialists are Salesforce certified and bring extensive experience in various aspects of the platform, including CRM management, marketing automation, customer service, and data management. They continuously enhance their skills to deliver the latest and most effective solutions.
What does the support process look like in the Managed Services model?
In the Managed Services model, we begin with a consultation and audit, followed by the development of a personalized support plan. We monitor and optimize the Salesforce system, providing ongoing technical support, updates, and strategic guidance. This allows your company to concentrate on business development.
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