● Provide first-, second-, and third-line support for applications, including troubleshooting incidents, problems, and change requests.
● Install applications on servers and perform server restarts as needed.
● Query databases and execute scripts for troubleshooting and support.
● Transfer files between servers and manage file/folder permissions.
● Connect and manage databases hosted on different servers.
● Implement and manage user remote access for internal and external vendors.
● Manage different IT environments (development, test, production).
● Handle IT service requests via ServiceNow (ticket creation, forwarding, tracking) or iCare tickets.
● Coordinate IT infrastructure requirements such as server replacements.
● Implement and maintain SSL certificates.
● Administer security measures, including Single Sign-On (SSO) configurations.

Experience Level: Mid to Senior Level (3-5 years experience)
Languages:
● Mandatory: English (C1)
● Nice to have: German (B2)

General Skills:
● Bachelor’s degree in IT, Computer Science, or related field.
● Strong communication and coordination skills.
● Ability to work in a team and collaborate effectively.
● Customer-oriented mindset.
● Proficiency in Google tools (Gmail, Google Calendar, Google Chat/Meet).
● Fluent English; German is a plus.
● Ability to quickly learn and adapt to new technologies and business processes.
● Basic knowledge of ITIL and Release Management processes.
● IT Service Management expertise.
● Self-organized to meet given SLAs.

Technical Skills:
● Strong experience in relational databases (Oracle, MS SQL, PostgreSQL).
● Administration expertise in MS SQL (Mgmt Studio), MySQL, PostgreSQL, PLSQL,
Unix/Linux, SharePoint, MS Access.
● SQL scripting and database administration experience.
● Experience working in an Enterprise Network environment.
● General knowledge of Active Directory and Firewall security.
● Proficiency in Windows Server (2008, 2012, 2014+), MS SQL Server, and Linux.
● Knowledge of web server technologies (Apache, IIS >7).
● Familiarity with programming languages (HTML, ASP, SQL, VBA, VBS, CMD/DOS,
JavaScript, Java, PowerShell, Python).
● Ability to schedule and manage batch SQL database scripts.
● Knowledge of HP ALM/HP Quality Center (administrative perspective).
● Nice to have: AWS Cloud experience.
● Nice to have: API integration experience via Mulesoft.

Preferred Experience:
● Experience in pharmaceutical industry or international company, especially in areas
such as SHE, Facility Management, Logistics, Supply & Disposal, and
Engineering/Construction

• Participation in interesting and demanding projects
• Flexible working hours
• A great, non-corporate atmosphere
• Stable employment conditions (contract of employment or B2B contract)
• Opportunities for development and promotion
• Attractive package of benefits
• Remote work

We reserve the right to contact the selected candidates.