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Personalized Customer Experience with Adobe (AEM) & Marketo integrated together

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    The biggest challenge of the company these days is to get the attention of customers. Not only creativity, originality, and product quality are the decisive factors influencing the purchasing decision but also an individual approach to the client and the attractiveness of the message.

    Growing customer expectations have a negative impact on entire industries. Customers always expect personalized service. They don’t have the patience for marketing in general, and a call from the sales department is the last thing they want. Thus, a better understanding of customers’ needs by marketing teams is the key to stay competitive.

    Currently, many companies, especially those selling online, appreciate the role of personalizing marketing communication, emphasizing that its biggest benefit is the adequacy in relation to the customer’s needs.

    1. How Does Customer Experience Personalization work?

    The first step to personalization is to have the appropriate website traffic analytics tools that will help to identify which service or product offered is of the biggest interest.

    Automate your operation with integrated systems, which can convert up to 98% of anonymous site visitors. Create and share with them real-time content, news and personalized CTAs based on browsing habits, location, referring URLs and more. B2B companies can perform personalization even for anonymous visitors based on the company’s size and industry.

    The answer to this demand are Marketo Engage and Adobe Experience Manager integrated together.

    2. What are the benefits of personalization for e-commerce stores or websites?

    • Allows you to earn the trust of your customers and build a database of regular users who will be more valuable in the long run,
    • Facilitates building effective messages to various target groups and creating an individualized offer,
    • Increases the number of loyal customers and allows satisfying their specific needs related to purchasing or getting specific information,
    • Makes the website or e-commerce store more attractive to users in terms of providing tailor-made products or services,
    • Gives insight on what products or services are attractive to users.

    3. What are the benefits of website personalization for users?

    • Increases the possibility of reaching messages tailored to individual needs and focusing on valuable information,
    • Gives the possibility to find the information you look for much faster,
    • Increases the possibility to approach customers individually and to respond to their unusual needs.

    4. What is AEM Marketo Integration?

    AEM Marketo Integration is the synergy of Adobe Experience Manager (AEM) and Marketo Engage, creating a powerful solution for elevating customer experience personalization. This integration seamlessly combines AEM’s robust content management capabilities with Marketo’s advanced marketing automation tools.

    Benefits and Opportunities:

    • Holistic Customer View: Gain a comprehensive understanding of customer interactions for more targeted engagement.
    • Automated Campaigns: Streamline marketing efforts by automating personalized campaigns based on user behaviour.
    • Real-time Insights: Enhance user engagement with real-time, data-driven insights for more effective communication.

    5. Consider TTMS as Your Trusted Partner in AEM and Marketo Integration

    TTMS stands as a globally trusted partner, delivering tailored solutions in the AEM Integration with Marketo. Our unwavering commitment to excellence and a proven track record make us the preferred choice for clients seeking seamless, efficient, and innovative integrations.

    Why TTMS:

    • Proven Expertise: Benefit from our extensive experience in Integration of Marketo and AEM.
    • Tailored Solutions: Receive custom solutions to meet your specific needs, ensuring the success of your project.

    Discover more about our Adobe Experience Manager Services and witness our commitment to excellence.

    6. Final Thoughts

    In conclusion, AEM Marketo Engage Integration is a game-changer, allowing businesses to exceed customer expectations, foster loyalty, and drive engagement. Dive deeper into this transformative integration by watching our insightful webinar video.

    Take Action:

    Elevate your customer experience with Marketo AEM Integration—where innovation meets reliability!

    7. FAQ

    What is AEM Marketo?

    Adobe’s Marketo offers Marketing Automation software with a specific emphasis on account-based marketing. Their software encompasses various aspects such as email, mobile, social media, digital ads, web management, and analytics.

    What is integration in AEM?

    Content Workflow’s integration with AEM enables content editors to import and update content from Content Workflow into AEM, as well as export and update content from AEM back to Content Workflow.

    What does personalisation offer internet users?

    • Enhances the ability to deliver messages that are customized to individual preferences and concentrate on important information.
    • Facilitates quicker access to the information being sought.
    • Boosts the capacity to engage with customers on a personal level and address their unique requirements.
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    Monika Radomska

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