Improving Contractors and Vendors Management System in Healthcare – Case Study
This Healthcare Vendor Management System Case Study examines the evolution of a specialized platform initially designed in 2008 to support a global IT services center. Originally an internal initiative, the tool addressed the complexities of vendor and contractor management in a healthcare-focused IT environment. In 2018, its management transitioned to a dedicated service provider, which further enhanced its capabilities.
The center’s business model involved sourcing human resources from a diverse range of vendors to implement projects for its business partners under its delivery management framework. This Vendor Management Healthcare Case Study highlights the need for a robust system to streamline these processes and maintain compliance across regions.
Challenge in Efficiency of Vendor Management System in Healthcare Company
Managing vendors and contractors in the healthcare industry introduced significant challenges, primarily due to the need for compliance with local laws, tax regulations, and intricate contractual agreements. This Vendors Management Healthcare System Case Study outlines the initial approach, which involved managing several critical documents outside the platform:
- Framework Agreement: A global contract establishing overarching regulations.
- Statement of Work (SOW): Defined the scope and financial limits of services.
- Detailed Service Descriptions: Outlined team roles and specific service details.
Once agreements were finalized, purchase orders were created in an external system and applied to “containers” within the platform. These containers managed contractors’ activities, which were tracked through a timesheet module. The system processed approvals based on KPI verification, covering work such as regular hours, on-call services, and overtime.
This Example of Vendor Management System Healthcare demonstrates the need for a comprehensive solution to digitize these processes. The objective was to improve efficiency, ensure compliance, and handle financial, skill-based, and regional onboarding/offboarding requirements.
Solution: Improving Existing Vendor Management System
This Healthcare Vendor System Management Case Study highlights how the platform underwent significant upgrades to incorporate localized features, enabling regional adjustments based on where documents were signed. The key enhancements included:
- Currency and Exchange Adaptation: Supporting multiple currencies and exchange rates.
- Tax Compliance: Integrating local tax regulations.
- Custom Onboarding Documentation: Tailoring NDAs and other documents for specific regions.
- Standardized Offboarding Processes: Streamlining contractor exit procedures.
- Mandatory Training Assignments: Aligning training with regional skills and requirements.
- Travel Coordination: Partnering with local providers to organize travel arrangements.
- Localized HR Practices: Ensuring compliance with regional HR standards.
- Service Desk Integration: Synchronizing with local service desks for equipment and support needs.
This Example of Healthcare Vendor Management System showcases how the platform addressed the challenges of managing vendors and contractors across a global healthcare IT environment.
Outcome: Effective and Scalable Vendors Management System
The platform now manages approximately 8,000 contractors and employees across three continents. Through collaboration with vendor management offices, legal teams, procurement departments, and financial controllers, the system has achieved localized functionality that ensures compliance with regional regulations. This Healthcare Vendor Management System Case Study demonstrates how these enhancements streamlined operations while improving efficiency and scalability.
Conclusion: Operational efficiency and compliance for global Vendor Management System and IT services
This Vendor Management System Healthcare Case Study illustrates the platform’s transformation from an internal tool to a comprehensive solution. By addressing the challenges of vendor and contractor management in the healthcare sector through localization and digital transformation, the system has enhanced compliance and operational efficiency. This Healthcare Vendor Management System Case Study serves as a prime Example of Vendor Management System Healthcare and underscores the value of tailored solutions for global IT services in the healthcare industry.
Check other case studies
Ready to take your business to the next level?
Let’s talk about how TTMS can help.
