Challenges
Our client, a world-leading provider for an open platform IP video management system, implemented Salesforce many years ago. Over the years, new layers of functionalities were added by different providers. At some point, our client became aware that the direction they were following had to change and the set of tools used had to be modernized to support the agile business processes. That new approach required a new strategy on how to upgrade all the crucial business functionalities to the latest and greatest (Lightning) and declutter the whole application from unused elements and data.