TTMS Blog
TTMS experts about the IT world, the latest technologies and the solutions we implement.
Posts by: Marcin Kapuściński
What’s New in Microsoft Teams: November 2024
Microsoft Teams is continuously evolving, delivering new features and improvements that enhance user experience and optimize daily workflows. From Teams Rooms enhancements to chat and channel upgrades, and improved meeting and calling functionalities, Microsoft Teams aims to support both remote and in-office teams in dynamic work environments. As a Microsoft partner, our company, TTMS, is excited about the possibilities these updates bring to foster better collaboration and user convenience. Here’s an overview of the latest features and how they benefit Teams users. 1. Easier Management of Information and Teams A new info panel in 1:1 and group chats enables quick access to key resources, including a participant list, pinned messages, shared files, and a search option. This feature is particularly helpful for users who frequently revisit important information or need to search through chat histories when collaborating on projects. Additionally, the revamped view of teams and channels provides a clear organizational structure, with options to filter and manage projects, and access analytical insights. Now, as the number of channels and teams grows, employees can more easily find the information they need. A screenshot of this new team and channel structure, highlighting its management options, will make it easier for users to understand these updates. 2. Improved Meeting and Webinar Experience Teams now offers notifications of completed meeting summaries in the Activity feed, allowing users to quickly review key points even if they couldn’t attend the meeting. Adding a screenshot of this notification will illustrate how simple it has become to manage such summaries. Meeting organizers also have new controls over admitting participants from the lobby, deciding who has access to the meeting. This flexibility is especially useful in larger meetings, as organizers can grant access rights to co-organizers and presenters. A screenshot of these settings can help illustrate how easy it is to manage meeting access. Thanks to voice isolation for MacOS, remote workers can now enjoy clearer sound by eliminating background noise. Using AI, this feature filters out unwanted sounds, providing a distraction-free meeting experience – a function especially valued by remote teams. 3. New Tools for Managing Large-Scale Events For organizers of large-scale events like Town Halls, webinars, and training sessions, Microsoft Teams now offers enhanced tools to streamline the entire process of managing participants and communications. One of the key improvements is the ability to integrate with external email platforms, enabling organizers to handle event-related communication from within Teams in a much more efficient manner. This integration allows organizers and co-organizers to send a range of messages, such as invitations, reminders, follow-ups, and updates, directly to participants’ inboxes, eliminating the need to switch between multiple platforms. For instance, organizers can set up automated reminders for registrants, confirm attendance, or even send personalized thank-you notes after the event, ensuring that participants remain engaged throughout the event lifecycle. This streamlined approach enhances the overall experience, allowing hosts to focus more on content delivery and less on administrative tasks. In addition to communication improvements, Teams also provides expanded control settings for admitting attendees. With these new controls, organizers can specify who has permission to allow participants into the event from the lobby, whether it’s just the organizer or also co-organizers and presenters. This flexibility is particularly useful for managing large or complex sessions where different team members might need to take on specific roles, ensuring a smooth and efficient start to each meeting or presentation. These updates not only enhance the logistical side of event management but also create a more polished experience for attendees, who benefit from timely communications and efficient event handling. A few well-placed screenshots of the integration with email platforms and the lobby management controls can effectively illustrate how these tools make large-scale event management simpler and more effective in Teams. 4. Teams Phone: Professional Call Queue Management For organizations that rely on phone calls, the new Queues app in Teams Phone offers significant benefits. Agents can make calls on behalf of call queues and auto attendants, while supervisors have real-time visibility into call statistics and can monitor conversations. This feature will be particularly valuable to customer service teams, and screenshots of the Queue app’s interface can help illustrate the management possibilities it brings to customer support. 5. Digital Signage in Microsoft Teams Rooms The new digital signage feature in Teams Rooms on Windows allows companies to leverage unused screens in meeting rooms to display dynamic content, such as company communications, news, guidelines, or announcements. Integration with providers like Appspace and XOGO further expands the scope of this feature. A screenshot showing an example of this dynamic signage will demonstrate how companies can maximize their workspace for internal communication. For organizations that use multiple meeting platforms, Microsoft Teams Rooms now allows users to join meetings on other platforms such as Google Meet, Zoom, and Cisco Webex. This cross-platform support is especially useful for teams working with clients and partners who use various solutions. A screenshot of an inter-platform meeting in progress can help visualize this new functionality. 6. Custom Branding for Meetings with Frosted Glass Effect The frosted glass effect for meeting backgrounds is a feature that allows companies to add a subtle, professional touch to their Teams meetings by displaying a blurred logo or brand element in the background. This effect can enhance the look of your meetings, providing a clean and sophisticated branded experience. Here’s a quick guide on how to apply this effect: Open Microsoft Teams and start a new meeting or join an existing one. Once in the meeting, click on the More Actions button (represented by three dots). Select Apply background effects from the dropdown menu. In the background effects menu, choose or upload a custom image with your logo that includes a frosted or blurred effect. If needed, you can design a background in a graphics editor to add your logo with a frosted effect. Apply the chosen background by clicking Preview to check how it looks and then select Apply to set it as your background for the meeting. This setup helps your branding look modern and appealing, while maintaining a minimalist and unobtrusive presence in your meetings. 7. Summary The latest Microsoft Teams updates provide companies with innovative tools to enhance efficiency, user experience, and workplace positivity. From the new info panel to the Queue app and frosted glass branding, Microsoft’s enhancements align with the evolving needs of modern businesses. At TTMS, as a Microsoft partner, we offer comprehensive support for Microsoft 365 solutions, enabling seamless collaboration, data security, and tailored productivity tools. These recent innovations represent another step towards excellence in providing solutions that not only support teamwork and workflow but also strengthen brand integrity and trust. Contact us now! Explore our previous articles about Microsoft Teams: TTMS Blog – The World Through the Eyes of IT Experts What is the new info panel in Microsoft Teams, and how can it help me? The info panel in 1:1 and group chats allows quick access to essential resources, such as a participant list, pinned messages, shared files, and a search option. This feature is especially useful for users who frequently need to revisit key information, making it easier to locate details without scrolling through long chat histories. This panel streamlines project collaboration and communication within Teams, helping teams work more efficiently. How do meeting organizers manage large-scale events like webinars more effectively now? Microsoft Teams has introduced enhanced tools for large-scale event management, such as integrating external email platforms directly within Teams. This integration allows organizers to send event-related messages like invitations, reminders, and follow-ups straight to participants’ inboxes. Additionally, organizers now have more control over lobby permissions, making it easier to manage participant access during large meetings, ensuring smoother event operations. What benefits does the Queues app in Teams Phone bring to customer service teams? The new Queues app allows customer service agents to handle calls more efficiently, including making calls on behalf of queues and monitoring call data. Team leaders can track call statistics and monitor conversations in real-time, which helps in managing high call volumes. This feature is especially valuable for customer service teams, as it provides essential tools for effective call management and customer support. How can companies use the frosted glass effect for branding in Teams meetings? The frosted glass effect enables companies to add a subtle branding element to their Teams meetings by displaying a blurred logo or brand element in the background. This effect helps companies maintain a professional and clean look during meetings, without overwhelming the space with branding. Users can activate this effect in their background settings by selecting or uploading a custom image with a frosted effect, adding a modern and polished touch to their online presence. How does the digital signage feature work in Teams Rooms, and what are its benefits? The digital signage feature in Teams Rooms allows companies to use idle screens in meeting rooms to display dynamic content, such as company news, announcements, and guidelines. This feature, available on Windows, integrates with providers like Appspace and XOGO, enabling organizations to maximize the value of their meeting spaces for internal communication. It’s a great way to make efficient use of equipment and to keep employees informed and engaged within the workplace.
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The New Era of ChatGPT: What Makes o1-preview Different from GPT-4o?
On September 17, 2024, OpenAI unveiled its new AI models, o1-preview and o1-mini, designed to tackle complex reasoning tasks more effectively than their predecessors, such as GPT-4o. The new models bring a focus on deeper thinking and problem-solving in fields like science, math, and coding. But how do these models really compare to GPT-4o? Let’s dive into the innovations behind o1-preview and o1-mini and explore where GPT-4o might still come out on top.
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AI in Sports – How Artificial Intelligence Supports Athletes and Coaches?
“Poland will formally bid to host the Olympic Games” – these were the words we heard from Prime Minister Donald Tusk in mid-August 2024. While the target is set for 2040 or 2044, and Tusk added that “time will tell if this is a realistic goal,” we will use this as an opportunity to reflect on the future of sports. The future of sports, and certainly of the Olympics, is inextricably linked with artificial intelligence. How is AI supporting sports today? You can read about it in the article below. What will sports look like in 2040? We don’t know for sure, but AI will undoubtedly play a major role, both in supporting athletes, coaches, referees, and organizers, as well as meeting the demands of the most discerning fans. A detailed “case study” on this topic already appeared on our blog some time ago – if you haven’t yet read my article about how AI supported the Paris Olympic Games, make sure to catch up! How does AI support athletes, coaches and entire teams? Artificial intelligence-based solutions are already helping to optimize training, refine tactical elements, and minimize the risk of injury. Let’s focus on a few examples illustrating where AI support for people who make a living from sports is heading – players and coaches. How does AI support players? Digital twin, or how to copy a heart Based on current knowledge of anatomy, physiology and biochemistry, specialists have the ability to look into many biometric parameters of athletes and use them to predict the condition of the body, but only to a certain extent. What if we created a virtual replica of a human organ and stimulated it with training loads? This question was asked by scientists who recently created interactive, three-dimensional models of our “components”. They can be subjected to tests and experiments simulating training or competitions. Also, predictions such as “if I sleep an hour longer, will I be able to break my marathon record?” seem extremely valuable. That is why representatives of various disciplines are already using so-called digital twins (Digital BioTwin). The most famous one at the time was the American runner Desiree Linden. Scientists “copied” her heart and circulatory system to be able to check their behavior at the limit of human performance. They created a “living” computer simulation that takes input to use AI and machine learning to provide accurate predictions of how the organ might function under certain scenarios, even very specific ones (such as reduced sleep or an unusual diet). The “digital twin” technology is the work of two companies: Tata Consultancy Services (TCS), which created the “heart” of Des Linden, and Dassault Systèmes, which provided expertise in computational models. There is no doubt that “digital twins” will also find their application in medicine. AstraZeneca is already testing the impact of cardiology and diabetes drugs on them. The idea itself is not foreign to other areas of life, where predicting processes with minimal risk is worth its weight in gold. We are talking about industry, energy, construction, transport and aviation, where a “digital twin” can be used to monitor, optimize and simulate real processes and objects. Based on technologies such as IoT, artificial intelligence, big data and computer simulations, digital twins enable precise management and prediction of potential problems. Power Bra, or What a Footballer Wears Under His Shirt If you happen to watch football matches and don’t turn off the TV after the 90th minute, there’s a good chance that you’ve noticed – while changing shirts – the black vests that encircle the players’ chests. They are part of advanced data analysis systems that collect information about the players’ physical parameters, such as heart rate, running speed, distance covered, or current position on the pitch thanks to GPS. The data is then analyzed by artificial intelligence algorithms that help coaches and medical staff better understand the players’ physical condition, monitor their training load, avoid injuries, and optimize preparation for matches. The leaders in the production of vests are Catapult Sports and STATSports. While the above companies focused on football, footballers from the NFL (National Football League) have also received a dedicated solution. Thanks to the combination of forces of Amazon Web Services (AWS) and the NFL, the Digital Athlete technology was created. It uses artificial intelligence and machine learning to create a comprehensive picture of the player experience, allowing teams to understand what individual players need to stay healthy, recover quickly and perform at their best. In the 2023/24 season, the technology was used by all 32 NFL clubs. The above solutions are examples of so-called wearable technology, i.e. technology that athletes wear and collect the necessary data. It should be noted here that processing it without the help of artificial intelligence systems would be virtually impossible. AI interprets this very complex data, discovers patterns and provides insights that analysts are not able to capture so efficiently and quickly. Devices monitoring and analyzing player parameters are springing up like mushrooms after the rain. Some of the more interesting ones are worth mentioning: Intel 3D Athlete Tracking (3DAT), which uses AI and cameras to analyze athletes’ movements in real time, enabling detailed monitoring and optimization of technique, and the WHOOP band, which creates recommendations for training and rest based on collected physiological data. AI algorithms against injuries In the NBA (but also in the NFL hockey league and football) for several years, artificial intelligence algorithms have been successfully used to predict the risk of injuries. Advanced machine learning models are used to analyze data on the health and performance of players, including injury history, game intensity, time spent on the pitch, and other physical metrics. An example of such a system is METIC (Multiple bidirectional Encoder Transformers for Injury Classification), which uses deep learning technology to analyze sequences of past matches and injuries, predicting the risk of future injuries. Models such as METIC work by processing large data sets using transformers (a technology originally developed for natural language processing) to more accurately predict injuries. Another example is Zone7, which works with sports teams to provide AI algorithms that predict injuries based on data from devices worn by players, such as GPS and accelerometers. Thanks to this data, it is possible to predict, for example, the risk of Achilles tendon rupture, which allows coaches and medical staff to take preventive measures, such as regeneration, reducing the intensity of training or so-called pre-rehabilitation exercises (anti-injury). Such solutions allow teams not only to minimize the risk of injury, but also to optimize player performance, which can have huge financial and sporting significance. In the NBA, losses due to player injuries reach tens of millions of dollars per year. Artificial Intelligence, Natural Emotions – How Does AI Detect Them and Use Them to Improve Results? Can AI feel emotions? Emotions are a complex set of physiological and psychological responses to external stimuli. Machines do not have consciousness or even the biological basis for having “feelings”. However, AI can be taught to read these emotions based on behavioral expressions. This assumption was made by the creators of software – researchers from the Technical Institute in Karlsruhe and the University of Duisburg in Germany – used to recognize the emotional states of tennis players. Their body language during matches is analyzed using convolutional neural networks (CNN). Convolutional neural networks are mainly used to analyze grid-structured data, such as images. They work by processing data in a hierarchical manner, using convolutional layers to automatically recognize important features such as edges, shapes, and patterns, which are then used for classification or further analysis. Why do tennis coaches need to read players’ emotions? Based on this, the coach can individualize training, respond more quickly to negative emotions such as frustration or stress, to keep the player focused during the match. Technology can also help prevent burnout by monitoring emotions and adjusting training load. This allows the coach to analyze how emotions affect performance, which supports the creation of more effective training and match strategies. Can AI read emotions better than humans? Let’s look at the numbers: the AI model achieved 68.9% accuracy, which is a similar result. This is an excellent result, which means that the “emotion reading” aspect can be simply outsourced to AI. From Elite Sports to Everyday Use Many solutions based on AI algorithms, and tested in competitive sports, have found their application in amateur sports. It has been a long time since fans of running, cycling or team sports have been taking advantage of training innovations, and most often equipment innovations. Thanks to the dynamic rapid development of artificial intelligence and “wearable” technology, i.e. devices worn by athletes that collect and analyze data in real time, many solutions have reached “home”, allowing amateurs to take a more advanced approach to training and monitoring progress. One of the key examples is the development of mobile applications for monitoring physical activity, such as Strava, Nike Run Club, or Garmin Connect. These applications, thanks to integration with devices such as smartwatches and fitness bands, allow amateurs to track parameters such as speed, distance, heart rate or calories burned. Additionally, advanced AI algorithms analyze data to provide personalized training advice, plan regeneration and avoid overtraining. An example is the WHOOP wristband, which uses biometric data to advise users when it is best to train and when to rest. Another example is motion analysis techniques, originally used in sports such as track and field or football. In projects such as Intel 3D Athlete Tracking (3DAT), AI algorithms analyze athletes’ movements in real time, allowing them to improve their technique and optimize movement. Today, amateurs can use similar technologies, for example through running analysis applications such as RunScribe or Stryd, which help improve their technique and minimize the risk of injury. The same is true of the solution from Zone7 (Zone7 started out working with professionals), which, using data from GPS devices and accelerometers, predicts the risk of injury and suggests changes to training intensity. An interesting application worth taking a look at is Swing Vision, available for amateur tennis players who are also… iPhone users. Players can monitor statistics such as the location of shots, ball speed, precision, and length of rallies. In addition, the app offers a video replay function with analysis of technique, footwork and match strategy. Thanks to this, players can improve their technique, increase the effectiveness of their strikes and better prepare for sparring and training. The accuracy of the app is impressive – it reaches 97 percent. All these technologies, which were originally reserved for top-level athletes, are now available to a wide group of users. Thanks to them, amateur trainers can benefit from precise data that was available only in the most advanced training centers a few years ago. This is proof of how AI is changing sports – from competitive to amateur, providing everyone with access to modern tools that improve performance and health. How does VAR work? VAR (Video Assistant Referee) uses video technology and AI-powered tools to assist referees in making key decisions during matches. AI helps analyze video feeds from multiple cameras to highlight critical incidents such as goals, penalties, and offsides. The AI system processes the data quickly to assist referees in reviewing the play in real-time, but the final decision is always made by the on-field referee. How does Hawk-Eye work? Hawk-Eye uses AI algorithms to track the ball’s trajectory in sports like tennis, football, and cricket. The system employs cameras that feed data into AI models, which then calculate the ball’s exact position and predict its future movement. This enables precise decisions about whether the ball was “in” or “out,” and the AI ensures fast and reliable results, which are essential for fair play. What features does SwingVision offer? SwingVision utilizes AI to analyze tennis matches by tracking ball speed, shot placement, and rally length. The AI-powered app processes video footage to provide detailed insights into player performance, footwork, and match strategy. With AI-generated video replays and real-time feedback, SwingVision helps players refine their techniques and improve their game more efficiently. What is a "digital twin" and how does AI play a role? A “digital twin” is an AI-powered virtual replica of a physical body or organ. In sports, AI models use real-time data from athletes to simulate their physical responses to different training regimens or scenarios. AI helps in predicting potential outcomes, such as how an athlete’s heart will respond under intense strain, allowing for more personalized training programs and injury prevention strategies. How does WHOOP work? WHOOP is a wearable device that collects physiological data like heart rate, sleep patterns, and strain. AI analyzes this data to provide personalized insights and training recommendations. The AI engine tracks trends over time, advising athletes on when to push harder or when to rest, helping them avoid overtraining and optimize recovery for peak performance. How does IBM Watson for Tennis work? IBM Watson for Tennis leverages AI to analyze vast amounts of match data, including player performance, statistics, and fan engagement. AI algorithms provide real-time insights, predict match outcomes, and even offer strategy suggestions based on player tendencies. Watson’s AI capabilities help both players and coaches make smarter, data-driven decisions during matches. How does Wyscout utilize AI? Wyscout uses AI to analyze football player performance by processing game footage and player statistics. AI algorithms break down player movements, tactical decisions, and match patterns, providing in-depth analysis for scouts and coaches. This AI-driven scouting platform helps clubs identify talent, assess skills, and make informed decisions about player transfers and team strategies. How does METIC work? METIC (Multiple bidirectional Encoder Transformers for Injury Classification) uses AI to predict the risk of injuries in sports like basketball and football. AI-powered deep learning models analyze past injury data, match intensity, and player performance to forecast potential injuries. This allows coaches and medical teams to adjust training loads and reduce injury risks based on AI-generated predictions. How does the Oura app leverage AI? The Oura app, connected to the Oura Ring, uses AI to analyze physiological data such as heart rate, body temperature, and sleep quality. AI algorithms interpret this data to provide personalized recommendations for recovery, fitness, and sleep improvement. The AI-powered insights help users make informed decisions about their health and daily activity, enhancing overall performance and well-being.
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The Future of E-Commerce: How Can AI Support It?
E-commerce, or electronic commerce, has been growing at an incredible pace for years, and its future seems even more promising with the support of artificial intelligence (AI). AI has the potential to revolutionize many aspects of e-commerce, from personalizing shopping experiences to optimizing logistics. Let’s take a closer look at how AI can support the future of e-commerce, focusing on specific technologies, solutions, and examples of their applications. E-commerce: Personalizing Shopping Experiences with AI One of the most important applications of AI in e-commerce is the personalization of shopping experiences. Through machine learning algorithms, AI can analyze vast amounts of user data, such as previous purchases, browsed products, preferences, and behavior on the website. Based on this data, AI creates personalized product recommendations that are most interesting to a particular customer. Application Example Amazon is a pioneer in using AI for personalization. Amazon’s algorithms analyze purchase history, viewed products, and even the time spent looking at specific items. Based on this, Amazon creates personalized homepages, product recommendations, and marketing emails, significantly increasing the conversion rate. 1. E-commerce – Intelligent Search with AI Support AI can also improve the search functionality on e-commerce sites. Using natural language processing (NLP) techniques, search engines can better understand user queries and provide more relevant results. NLP allows for interpreting queries in natural language, considering the context and user intent. Application Example Shopify has introduced intelligent search functionality on its platform. Thanks to NLP, the search engine can recognize synonyms, spelling mistakes, and the contextual meaning of words, allowing more accurate search results, even if the user’s query is imprecise. 2. AI in Customer Service in E-commerce Chatbots and virtual assistants are increasingly popular tools in customer service. Thanks to AI, chatbots can answer customer questions 24/7, quickly and effectively solving problems. Moreover, advanced chatbots can learn from every interaction, making them more efficient over time. Application Example Many companies use chatbots on their websites and mobile apps. An example is H&M, the Swedish clothing manufacturer. Chatbots help customers find the right products, answer questions about orders and deliveries, and even advise on styling. This allows H&M to handle thousands of queries simultaneously, increasing customer satisfaction. H&M’s chatbots are multilingual, allowing communication in multiple languages, adapting to customer needs worldwide. 3. Price Optimization AI can also support e-commerce with dynamic pricing. By analyzing market data, competition, and customer behavior, AI algorithms can adjust product prices in real-time to maximize profits and remain competitive. Application Example Zalando uses dynamic pricing to adjust product prices based on demand, season, time of day, and competitor activity. Thanks to advanced algorithms, market data analysis, competitor price monitoring, and flexible price adjustments, Zalando can maximize profits, maintain competitiveness, and effectively manage inventory. For instance, winter clothing may be discounted at the end of the season to clear out stock and make room for new collections. During seasonal sales, algorithms analyze product interest and adjust prices in real-time, increasing margin and customer satisfaction. 4. AI and Inventory Management Inventory management is another area where AI can bring benefits. Demand forecasting algorithms can help predict which products will sell best, allowing for better planning and minimizing the risk of overstock or stockouts. Application Example A company that uses AI for inventory management is Zara, a well-known clothing brand. Algorithms analyze sales data, fashion trends, and even weather forecasts to predict demand for different products. This allows Zara to respond quickly to changing trends and maintain optimal inventory levels. Additionally, Zara uses AI for rapid prototyping and testing of new designs, enabling quick introductions of new styles to the market while minimizing the risk of overproduction. 5. Logistics Optimization with AI AI can also significantly improve logistics in e-commerce. Optimizing delivery routes, managing warehouses, or automating packaging processes are just a few areas where AI can increase efficiency and reduce costs. Application Example Amazon Robotics, a division of Amazon, uses robots to automate warehouse processes. These robots are controlled by AI, which optimizes their movements to minimize the time needed to gather products and prepare orders for shipment. As a result, Amazon can handle millions of orders daily with minimal human involvement. Amazon introduced Kiva robots, which move around warehouses, lifting entire shelves of products and delivering them to packing stations, significantly speeding up the order fulfillment process. As a result, the “click to ship” cycle time has been reduced from several hours to just a few minutes. Additionally, AI systems can monitor and manage inventory in real-time, allowing for more efficient inventory management and reducing human errors. Automation also enables better utilization of warehouse space, as robots can navigate narrower aisles than would be possible for human workers. 6. Sentiment Analysis with AI Monitoring customer opinions on social media and review sites can provide valuable insights into how products are perceived by users. AI can automatically analyze these opinions, identifying key conclusions and suggesting corrective or marketing actions. Application Example Sephora uses AI tools to analyze sentiment in product reviews and on social media. AI analyzes thousands of comments, identifying the most frequently recurring topics and sentiment (positive, neutral, negative). This allows Sephora to quickly respond to negative feedback, improve products, or adjust marketing strategies. The AI tools used by Sephora allow natural language processing (NLP), enabling a deeper understanding of customers’ emotions and opinions. For example, if many reviews point out issues with a product’s durability, Sephora can identify this problem early and take corrective action. Additionally, sentiment analysis enables Sephora to personalize marketing communications, directing appropriate content to customers based on their previous interactions and preferences. Sephora also uses AI to monitor social media trends, helping the company quickly adapt to changing customer preferences and introduce new products that better meet their needs. Conclusions Artificial intelligence has enormous potential to support the development of e-commerce on many levels. Personalization, intelligent search, customer service, price optimization, inventory management, logistics, and sentiment analysis are just some of the areas where AI can bring innovation. With the continuous development of technology, we can expect AI to play an increasingly important role in shaping the future of e-commerce, benefiting both retailers and consumers. Managers should actively explore opportunities to implement AI in their e-commerce strategies. Investing in AI technologies can bring significant benefits, such as increased operational efficiency, improved customer experience, and enhanced market competitiveness. Collaborating with companies specializing in AI, as well as continuously monitoring trends and technological innovations, will be key to maintaining a competitive edge in the rapidly changing e-commerce landscape. How does artificial intelligence (AI) impact the personalization of e-commerce shopping experiences? AI allows for the creation of personalized shopping experiences by analyzing data on preferences, purchase history and customer behavior. Machine learning algorithms provide personalized recommendations for products that best match the customer’s needs, which increases satisfaction and the chances of purchase. Amazon is one of the pioneers in this area, effectively using AI to personalize homepages and product suggestions. How does AI help with customer service in e-commerce? AI supports customer service through chatbots and virtual assistants that are available 24/7 and can quickly answer user questions. Advanced chatbots learn from interactions, making them more effective over time. Companies like H&M use chatbots to advise on product and styling choices, as well as resolve order and delivery issues. How does AI support dynamic pricing in e-commerce? AI enables dynamic pricing by analyzing market data, customer behavior, and competitor activity in real time. Companies like Zalando use AI algorithms to adjust prices based on demand, season, and competitor activity, maximizing profits and managing inventory efficiently. Can Artificial Intelligence Help with Inventory Management? Yes, AI can significantly improve inventory management by predicting product demand based on analysis of sales data, market trends and even weather forecasts. An example is Zara, which uses AI to plan inventory and quickly introduce new collections, minimizing the risk of overproduction and improving operational efficiency. How does AI impact e-commerce logistics? AI is revolutionizing e-commerce logistics by automating warehouse processes and optimizing delivery routes. For example, Amazon uses AI-controlled robots to manage warehouses, which significantly reduces order picking times. AI also optimizes inventory management in real time, reducing errors and improving operational efficiency.
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What’s It Like to Work in India? Culture, Challenges and Job Market in Bangalore
Recently, on the occasion of the first anniversary of the opening of our office in Bangalore, we conducted an interview with one of our managers working at TTMS India. We discussed the specifics of the market and the opportunities for business development in Bangalore, often referred to as the Silicon Valley of India. This time, we will focus on the work culture in this country, the challenges related to the dynamic IT market, and the unique cultural diversity that influences the functioning of the company and the daily lives of employees. Why Did We Open an Office in India? The decision to open an office in India was made after analyzing global trends and the needs of the IT market. After the pandemic, many companies accelerated their digital transformation, which generated a huge demand for IT specialists. In Poland, there is a noticeable shortage of around 150,000 IT specialists. On the other hand, India, which in 2023 became the most populous country in the world with a population exceeding 1.4 billion people, offers access to a vast pool of skilled workers. Indian universities graduate around 6.5 million students annually, including 1.5 million from technical fields, making this country one of the most important technology hubs in the world. The opening of the office in Bangalore currently primarily meets the company’s “internal” needs. We are thus increasing our resources, which we utilize in existing projects and contracts. Employees at TTMS India are currently involved in software development and maintenance. Unlike our Malaysian company, active client acquisition will be the next stage of TTMS India’s development. Working in India, especially in the dynamic IT sector, opens up new opportunities for companies. The location in Bangalore, one of the leading technology hubs in the Asia-Pacific region, gives us access to specialists with a wide range of skills, from developers to testers and managers, enabling further growth of our company on the international stage. In Bangalore, you can find people with experience in large international companies, speaking multiple languages. This is an invaluable added value for a company with global ambitions like TTMS. The financial argument is also not to be overlooked. After the COVID crisis, clients are more cost-conscious. By developing our Asian centers, we are meeting these expectations. Challenges Related to Opening an Office in India The opening of the office in Bangalore, although strategically beneficial, also proved to be a significant administrative challenge. The onboarding process was complex and required meticulous compliance with both “pan-Indian” regulations and those specific to the state of Karnataka, where Bangalore is located. The complexity of legal regulations was particularly high due to the model that assumed all shares would remain in our hands without a local partner. However, in India, there is a requirement to have at least two shareholders in a private limited company, which forced us to adapt the company’s structure with the help of our entities within the capital group. Despite working with a professional firm from New Delhi with experience in setting up such operations, the startup process took 12 months. Additional challenges included specific requirements such as the need to have a local director and to open an account with a local financial institution. The regulations are not straightforward from a Polish perspective, which meant that we had to go through a series of complicated procedures. Everyday Business Challenges Running a business in India presents daily challenges that differ from experiences in other markets. First and foremost, careful research on the competition and choosing the right location to open operations, considering the vast interstate differences, is essential. Registration and operational procedures can be complex and require patience. Understanding local conditions, such as tax payment deadlines, which are often short and rigid, is crucial—for example, tax settlements must be completed by the 5th of the following month. Additionally, opening a business account for foreign capital can be challenging, and knowledge of local languages is often necessary in dealings with the administration. When choosing an office, it is also important to consider “power backup” and a backup connection to safeguard against potential infrastructure problems. Fortunately, such issues are now extremely rare—India has made tremendous strides in this regard. Our experiences show that doing business in India is more of a marathon than a sprint—we are continually learning how to best manage tax obligations, payroll, and other operational aspects. Work Culture in India: Dynamics and Challenges of the IT Market The work culture in India is characterized by high dynamics and competitiveness, especially in the IT sector. In Bangalore, often referred to as the Silicon Valley of India, the job market is highly competitive, and IT specialists have a wide range of job offers. Similar to Europe, the employee market is strong here, allowing candidates to dictate employment conditions. High wage pressure and a large number of companies, both global and local, pose a challenge in attracting the best talent. At the same time, we notice that Indian employees value stability and development in European companies, which are associated with high quality, professionalism, and innovation. Our experiences show that working in India is not only a challenge but also an opportunity to collaborate with highly engaged, diligent, and cooperative specialists, which positively impacts project implementation. Why is Bangalore the Silicon Valley of India? Bangalore, known as the Silicon Valley of India, earned this reputation due to its dynamic growth in the information technology sector. The city is home to numerous international corporations, startups, and IT companies that attract talent from across the country. In Bangalore, global technology giants such as Google, Microsoft, IBM, Intel, Amazon, Dell, Cisco, Oracle, as well as Infosys and Wipro, some of the largest Indian IT companies, have their branches. Bangalore also stands out for its access to a skilled workforce, thanks to prestigious technical institutions such as the Indian Institute of Science (IISc) and the Indian Institutes of Technology (IIT), which produce thousands of engineers each year. Additionally, favorable business conditions, relatively low operational costs, and developed technological infrastructure attract investors from around the world. All this makes life and work in India, especially in Bangalore, an attractive prospect for IT specialists and companies seeking skilled employees. High salaries in Bangalore’s IT sector and the cost of living in India, which is relatively lower than in Western countries, further increase the attractiveness of this region. Life in India: Diversity and Dynamic Development India is a country of enormous cultural, economic, and social diversity, making life here full of contrasts. Bangalore, as one of the most developed cities in India, offers a relatively high standard of living compared to other parts of the country. The city is a key technological center with developed infrastructure, good access to education, and modern amenities, attracting both locals and expatriates. However, India as a whole still faces challenges, such as disparities in the standard of living between regions and infrastructure that requires further development in some areas. Nevertheless, India offers a rich job market, especially in the IT sector, making it an attractive place for companies looking for skilled workers. The cost of living in India, although varying by region, is generally lower than in Western countries, making life and work in India, especially in rapidly developing cities like Bangalore, very beneficial both financially and in terms of quality of life. The Royal Palace in Bangalore Cultural and Religious Diversity in India India is a country of extraordinary cultural and religious diversity, making life here full of contrasts and rich traditions. Over 1.4 billion people live in India, representing hundreds of different cultures, languages, and religions. The largest group consists of Hindus, who practice Hinduism, but the country also has a large number of Muslims, Christians, Sikhs, Buddhists, and followers of other religions. This diversity makes India a true cultural melting pot, where different traditions, customs, and cuisines coexist. The state recognizes all major religions, and Hindu, Muslim, Christian, and other holidays are celebrated as public holidays for all. As a result, it is common in India to celebrate holidays unrelated to one’s own religion, which fosters mutual understanding and social integration. This diversity is also felt in offices – for various holidays, employees decorate workplaces and wear traditional attire, giving the workplace a colorful and festive atmosphere. What Still Surprises Us in Bangalore? Although we have been present in Bangalore for some time, several aspects of life and work in this city continue to surprise us. One of the most interesting aspects of life in Bangalore is its diversity. The city is a true melting pot of cultures, where people from different parts of India and the world meet. As a result, everyday life and work in Bangalore become an experience full of contrasts. On the streets, you can hear a mix of many languages – from Kannada, which is the local language, to Hindi, Tamil, Telugu, as well as English, which serves as the universal language. This multilingualism is both a richness and a challenge, especially in the context of work, where effective communication is key. Bangalore is also a city of contrasts, where modernity coexists with tradition. On the one hand, you can see impressive office buildings, headquarters of global corporations, and technology parks, which are symbols of dynamic development and innovation. On the other hand, the city does not lose its traditional character – at every turn, you can come across historic temples, colorful markets, and festivals, which are an integral part of the residents’ lives. This blend of modernity and tradition creates a unique atmosphere in the city, where contemporary business life seamlessly blends with a rich cultural heritage. The approach to work and time in Bangalore also differs from what we are used to in Poland. The job market here is incredibly dynamic and competitive – employee turnover is high, and the competition for talent often forces employers to be flexible and creative in the working conditions offered. The flexibility in the approach to working hours is also surprising – while punctuality is highly valued in Poland, in India, one can often encounter a more liberal approach to time. Bangalore , as a center of technology and innovation, simultaneously retains the spirit of tradition, making life and work in this city an extraordinary experience full of surprises and inspiration. Every day brings new challenges but also new opportunities, making this place unique on the map of India and the world. Life in India India, with its rich history, diverse cultural heritage, and dynamically developing economy, offers a unique lifestyle for both locals and expatriates. We invite you to explore the key aspects of life in India, such as the cost of living, salaries, and the unique characteristics of its residents. India – Prices The cost of living in India varies depending on the region. In large cities like Bangalore , real estate and rental costs may be higher than in smaller towns, but they are still relatively affordable compared to Western countries. Groceries, public transportation, and daily services are usually inexpensive, allowing for a comfortable life with moderate expenses. Restaurant prices can also be very reasonable, especially when enjoying local cuisine. India – Salaries Salaries in India vary significantly depending on the industry, job level, and location. The IT sector, especially in Bangalore, offers competitive salaries that can attract local specialists. Although they are lower than in Western countries, relatively lower living costs make working here attractive for many people. The average salaries in India’s IT sector, combined with moderate living costs, create favorable conditions for work and career development. What are the Residents of India Like? Indians are known for their hospitality, kindness, and openness to cultural diversity. India, as a country with a long history, combines influences from various cultures, religions, and traditions, shaping a unique social identity. The people of India are proud of their heritage and often demonstrate a strong sense of community. In the workplace, they value professionalism, collaboration, and striving toward common goals, and their work ethic reflects both respect for tradition and openness to new challenges. Gate of Palace in Bangalore Work Culture in India Indian work culture is based on a strong sense of hierarchy, but it also promotes collaboration and respect for colleagues. Indian employees value building relationships with coworkers. Bonding within the team usually takes place in the office, while socializing “out in town” is more of an emerging trend. The relationships formed, however, are lasting, and even after changing jobs, Indians maintain contact with each other. Indian Work Culture Business culture in India often relies on a hierarchical structure, where seniority and social status matter. Nonetheless, open exchange of views and ideas is valued, and building long-term business relationships is crucial. Indian business partners place great emphasis on building trust and harmonious relationships, which can mean avoiding direct confrontations and a delicate approach to negotiations. Offices in India Office culture in India is diverse, and the atmosphere in offices can vary depending on the company. In cities like Bangalore, offices often promote an open and friendly atmosphere, and shared meals or tea breaks (known as chai breaks) are popular ways to build relationships among employees. During holidays such as Diwali or Holi, offices are often colorfully decorated, and employees engage in various celebrations, creating a unique and joyful atmosphere in the workplace. Is India a Good Place to Work? India is an attractive place to work, especially for those in the IT and technology sectors. A dynamic job market, a wealth of career opportunities, and relatively low living costs make many professionals choose India as a place to develop their careers. In cities like Bangalore, rapid economic growth, access to skilled labor, and intense innovation attract both local and international companies. Cultural diversity and an open work environment create an inspiring atmosphere that fosters personal and professional development. Working in IT in India India, particularly Bangalore, is a global IT hub. The city attracts both local and international specialists due to its rapidly growing technology sector. IT companies in India value technical skills, adaptability, and a willingness to learn. The increasing importance of cloud computing, artificial intelligence, and cybersecurity is driving demand for highly skilled professionals. It is worth noting that due to intense competition in the job market, companies are increasingly offering attractive salary packages and additional benefits. Business Etiquette in India Business etiquette in India is deeply rooted in the country’s cultural diversity, meaning that understanding local norms is crucial. Here are some important aspects: Dress code: Business attire in India is usually formal. Men often wear suits, and women are expected to dress elegantly and modestly. Traditional attire, such as sari for women and kurta for men, is also widely accepted on more formal occasions. Greetings: Handshakes are common, but it’s important to be aware of cultural differences. Some women may avoid shaking hands with men—in such cases, a nod or the namaste gesture (hands joined at chest height) is appropriate. Business Cards: Business cards are an important element of business meetings. They should be presented and received with both hands or the right hand, and after receiving a card, it is polite to take a moment to look at it, which is a sign of respect. Meetings: Punctuality is valued, but in practice, meetings may start with some delay. Small talk at the beginning of meetings is the norm and helps in building relationships. Communication Style: Communication in India can be more indirect than in Western cultures. Avoiding direct criticism and reading between the lines is often key. Non-verbal cues are also significant. Decision Making: The decision-making process can be lengthy and involve consultation with many people, requiring patience. Gift Giving: Giving gifts is common in business relationships, but it’s important to be aware of cultural nuances. It is advisable to avoid gifts related to alcohol or pork products. Entertainment: Business meetings are often continued over meals, especially dinners. It’s important to know local dining customs, especially in the context of dietary restrictions related to religions. Hierarchy: Respect for hierarchy is important, and decisions are often consulted with people higher in the organizational structure. Negotiations: Negotiations can be time-consuming, so it is important to show patience and avoid expressing frustration. Being aware of these cultural nuances and being flexible in your approach is key to building lasting and fruitful business relationships in India. Understanding etiquette helps in achieving success in long-term business goals. Bangalore “by night” TTMS in India TTMS in India: Innovation and Technology in the Heart of Bangalore: TTMS, as a globally operating company, focuses on delivering modern technological solutions that meet the diverse needs of clients. Our office in India, located in Bangalore, is part of the company’s strategy to leverage the potential of the local market and access a wide base of talented specialists. Our key areas of activity include: Adobe Solutions: TTMS utilizes Adobe Experience Manager to create advanced, multi-channel digital experiences, allowing clients to personalize content, efficiently manage workflows, and integrate with other systems, leading to increased user engagement and conversion. E-Learning: In response to the growing demand for remote learning and hybrid/remote work, TTMS offers comprehensive e-Learning solutions, enabling the creation of interactive and engaging training programs. Our educational content management systems support effective and innovative approaches to online learning. IT Consulting: TTMS provides IT consulting services, helping companies optimize their infrastructure and technological strategies. Our experience allows us to adapt to the specific needs of clients and offer top-level consulting. Salesforce: As a Salesforce partner, TTMS offers support in the implementation and personalization of CRM systems, allowing companies to better manage customer relationships and automate business processes. Automation with Low-Code Solutions: TTMS offers comprehensive low-code solutions using platforms such as Microsoft Power Apps and Webcon BPS, enabling the rapid and efficient creation of custom business applications and process automation. Our low-code solutions increase organizational productivity and flexibility, reducing the need for costly programming work. System Creation and Maintenance: Our specialization includes designing, implementing, and maintaining IT systems in various industries such as industry, medicine, pharmaceuticals, IT, and finance. With our experience, we provide robust and scalable solutions that support business growth. We aim to support digital transformation by delivering innovative technological solutions, increasingly utilizing artificial intelligence. Feel free to contact us! Why did TTMS open an office in India? TTMS opened an office in India to meet the rapidly growing demand for IT specialists in the global market. After the COVID-19 pandemic, many companies accelerated their digital transformations, which led to a massive increase in the demand for skilled workers in the technology sector. In Poland, there is a shortage of about 150,000 IT specialists, forcing us to look for new markets where the right talents can be found. India, which has become the most populous country in the world with a population exceeding 1.4 billion people, offers access to a vast pool of educated specialists, particularly in cities like Bangalore. Bangalore, known as the Silicon Valley of India, is one of the world’s leading technology hubs, home to the largest global IT corporations. The decision to open an office in this city allows TTMS to tap into local talents who have experience working in international teams, which is crucial for the company’s further global expansion. Additionally, the cost of doing business in India is lower compared to many Western countries, enabling more efficient budget management while maintaining high-quality services. What are the main challenges in opening an office in India? Opening an office in India, particularly in Bangalore, involves numerous challenges that can be difficult to foresee at the outset. First and foremost, India has complex and diverse legal regulations that can vary depending on the state. In the case of TTMS, opening the office required compliance with both nationwide requirements and those specific to the state of Karnataka, where Bangaloreis located. The process of registering a company, obtaining necessary permits, and opening bank accounts can be complicated and time-consuming, especially when the company does not have a local partner, which was also the case for TTMS. Additionally, India has a requirement for at least two shareholders in a private limited company, which necessitated TTMS to adapt its organizational structure in collaboration with other entities within the corporate group. Although we utilized the assistance of a professional consulting firm from New Delhi, this process took us approximately 12 months. Daily operational activities also bring challenges, such as managing cultural differences, infrastructure issues like power outages, and the need to know local languages in dealings with administration and service providers. Why is Bangalore called the Silicon Valley of India? Bangalore earned the title of the Silicon Valley of India due to its pivotal role in the development of the information technology sector in the country. The city is home to numerous international technology giants, such as Google, Microsoft, IBM, Intel, Amazon, as well as local IT leaders like Infosys and Wipro. Bangalore attracts investors and professionals from around the world thanks to its advanced technological infrastructure, relatively low operational costs, and access to a highly skilled workforce. The city also hosts some of the best technical institutions in the country, such as the Indian Institute of Science (IISc) and the Indian Institutes of Technology (IIT), which graduate thousands of engineers each year. All these factors make Bangalore a key technological hub not only in India but also in the entire Asia-Pacific region. The city is also renowned for its dynamic startup scene, further solidifying its position as a center of innovation and technology. What are the living costs in Bangalore? The cost of living in Bangalore can vary depending on one’s lifestyle and chosen standards. The city is one of the most expensive in India, but it is still more affordable than many Western metropolises. Rental and property purchase prices in Bangalore are higher than in other Indian cities, yet significantly lower than in cities like London or New York. At the same time, groceries, daily services, public transportation, and entertainment are relatively inexpensive, allowing for a comfortable lifestyle without the need for substantial expenditures. Dining out can also be very affordable, especially when enjoying meals at local restaurants serving Indian cuisine. For those employed in the IT sector, particularly in international corporations, the ratio between earnings and living costs is very favorable, attracting many professionals to the city. This makes Bangalore an attractive place where one can live comfortably and save money at the same time. What salaries can be earned in the IT sector in India? Salaries in the IT sector in India, particularly in Bangalore , are competitive compared to other industries in the country. In international corporations and leading Indian IT companies, professionals can expect salaries that allow for a comfortable life in Bangalore , where the cost of living is relatively low compared to Western countries. Depending on experience and job level, salaries in the IT sector can vary significantly. Junior specialists can expect to earn several thousand dollars annually, while experienced engineers, managers, or software architects can earn considerably more. Additionally, IT companies in India often offer attractive benefits packages, including health insurance, bonuses, and the option for remote or hybrid work, which is increasingly popular. It’s also worth noting that the IT market in Bangalore is highly competitive for top talent, leading companies to attract employees not only with high salaries but also with work culture, career development opportunities, and other perks. What is the work culture like in India? The work culture in India, especially in the IT sector, is highly dynamic and competitive. In Bangalore , where the tech market is highly developed, IT professionals have a wide range of job opportunities, making it essential for companies to ensure their offers are attractive to attract and retain the best employees. Indian work culture often relies on a strong sense of hierarchy, where seniority and social status are highly valued. However, especially in international corporations, open communication and collaboration are increasingly promoted, along with innovation and creativity in problem-solving. Many companies in India, including TTMS, focus on developing relationships among employees by organizing team-building events, shared meals, or celebrating local holidays in the workplace. Despite the high level of competition, Indian employees value job stability and career development opportunities, particularly in well-established companies. An important aspect of the work culture is also the emphasis on work-life balance, which is increasingly appreciated by employers. What are the main cultural differences in the workplace in India? Working in India can differ from working in Western countries in many ways, and understanding these cultural differences is crucial for effectively operating in the Indian market. One of the most noticeable differences is the hierarchical organizational structure, where seniority and status hold significant importance. Decisions are often made by higher levels of management, and the process can be lengthy as it requires consultation with multiple parties. Another important aspect is the communication style—in India, a more indirect approach is often preferred, with an emphasis on avoiding direct criticism and maintaining harmony within the team. It’s also important to be aware of the linguistic diversity—although English is widely used in business, many different languages are spoken daily, which can pose a challenge in communication. A flexible approach to working hours is also common, which may be surprising for those accustomed to more rigid rules in other countries. Despite these differences, working in India offers unique experiences, and understanding and adapting to local cultural norms can significantly facilitate building and maintaining business relationships. Is India a good place to work? India is an attractive place to work, especially for those in the IT and technology sectors. In cities like Bangalore , the job market is very dynamic, and career opportunities are abundant. India offers a unique combination of rapid economic growth with cultural richness, making work here not only financially rewarding but also highly inspiring in terms of personal development. The cost of living in India is relatively low, which, combined with competitive salaries in the IT sector, makes the country an appealing destination for many professionals. Additionally, the cultural and social diversity in India ensures that life here is full of new experiences and challenges that can enrich both professional and personal lives. Many employers, especially in international corporations, also strive to provide employees with attractive working conditions, including career development opportunities, further enhancing India’s appeal as a place to work. What are the typical challenges for companies operating in India? Companies operating in India face a variety of challenges that can differ depending on the region and sector of operation. One of the biggest challenges is the complex legal and administrative regulations, which can be difficult for foreign companies to understand and implement. In India, registration and operational procedures are often complicated and time-consuming, with rigid tax payment deadlines that require precise planning. Cultural and linguistic diversity can also pose challenges, especially in communication with local partners and employees. While infrastructure in major cities like Bangalore is well-developed, it can still be problematic, particularly concerning power outages or internet connectivity issues. Finally, conducting business in India also requires patience and flexibility in adapting to local conditions, as well as the ability to manage cultural differences within the team.
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