Home » Blog » AI and Copilot in Power BI – How Artificial Intelligence Transforms Data Analysis

AI and Copilot in Power BI – How Artificial Intelligence Transforms Data Analysis

Marcin Kapuściński

13 May 2025

Table of contents

    The development of artificial intelligence (AI) has significantly influenced how businesses analyze and present data. Microsoft Copilot in Power BI is an advanced AI-powered tool that automates report creation, data interpretation, and anomaly detection, making data analysis more intuitive and accessible for all users—regardless of their technical expertise.

    What is Microsoft Copilot in Power BI?

    Microsoft Copilot is an advanced AI assistant that is part of the Microsoft ecosystem and is used in many applications, including Power BI. In the context of Power BI, Copilot acts as a tool supporting users in data analysis, report generation and interpretation of results without the need to manually create queries or configure visualizations. It allows users to communicate with data in a natural way – by entering questions in English – and then automatically generates appropriate reports and conclusions. Thanks to it, you can create dashboards, analyze trends and quickly respond to market changes without having to know DAX or M coding.

    Microsoft has chosen to integrate Copilot with Power BI in response to the needs of companies that seek to automate and simplify data analysis. The tool is designed to accelerate business processes, eliminate human error, and facilitate strategic, data-driven decisions.

    How to Access Copilot in Power BI?

    Copilot in Power BI is available to users with a Power BI Premium or Power BI Pro license and access to Microsoft Fabric. To activate Copilot, your organization’s administrator must enable it in Microsoft Fabric settings. Copilot is being rolled out in preview across regions, so some users may not have access to it yet.

    How to Enable Copilot in Power BI?

    1. Log in to Power BI Service as an administrator.
    2. Navigate to Admin Settings.
    3. Locate the Copilot option under the Microsoft Fabric section.
    4. Enable Copilot for the organization and assign access to users.

    What are the Requirements for Copilot in Power BI?

    To use Copilot, users must meet the following requirements:

    • Power BI Pro or Power BI Premium license
    • Microsoft Entra ID account (formerly Azure AD)
    • Administrator permissions to enable Copilot in Power BI Service
    • Access to Microsoft Fabric
    • The latest version of Power BI Desktop

    What are the Features of Copilot in Power BI?

    Microsoft Copilot in Power BI offers a wide range of functionalities that improve data analysis, reporting, and business decision-making. Its main advantage is the use of artificial intelligence to automate analytical processes, which eliminates the need for manual report preparation or analyzing complex queries. Copilot integrates with the Power BI interface, allowing users to interact using natural language. Here are the key features that make Copilot a powerful analytical tool:

    1. Report Generation Using Natural Language Queries

    Copilot enables users to create reports without having to manually define data sources, select visualizations, or configure filters. Simply enter a question, such as “Show me sales by region for the last three months,” and Copilot automatically generates the appropriate report and adjusts the data formatting. Users can also edit reports with simple text commands, such as “Add a line chart to the report” or “Change the X-axis to sales dates.”

    2. Automated Narrative Generation and Insights Interpretation

    Copilot not only creates visualizations, but also provides descriptive summaries of key insights from the analysis. This feature allows users to quickly understand trends and anomalies in the data without having to perform detailed analysis. For example, if a report shows a sudden increase in sales in one region, Copilot can generate a comment like, “Sales in the North region increased by 15% last quarter, mainly due to increased orders from B2B customers.”

    3. Visualization Recommendations

    Copilot helps users choose the best method for visualizing data by analyzing the structure of the report and the nature of the data. If a user is unsure about how to best present the data, Copilot can suggest different types of charts and tables. For example, if the data is about sales trends, Copilot might suggest a line chart or column chart, while for demographic data, it might suggest a heat map or pie chart.

    4. Trend and Anomaly Detection

    Copilot uses AI algorithms to detect unusual patterns and deviations in data. This allows users to automatically identify areas that require attention, such as sudden drops in revenue, increases in operating costs, or irregularities in sales results. Copilot not only highlights these anomalies, but also suggests possible causes and actions that can be taken to explain or mitigate them.

    5. Automatic Correlation Analysis Between Data Sets

    With AI, Copilot can analyze the relationships between different variables in a data set and pinpoint correlations that could impact business outcomes. For example, Copilot can show that an increase in visits to a company’s website directly translates into more orders over a given period. This allows companies to adjust their marketing and sales strategies based on real data.

    6. Predictive Analytics Support

    While Copilot is not a complete replacement for advanced machine learning solutions, it does offer some predictive analytics capabilities. For example, Copilot can use historical sales data to predict future purchasing trends and identify potential risks related to demand fluctuations. Finance departments can use this feature for budget planning and inventory management.

    7. Integration with Microsoft Fabric and Other Services

    Copilot is fully integrated with the Microsoft Fabric ecosystem, meaning it can leverage data from multiple sources, such as Azure Data Lake, OneLake, and Microsoft Dataverse. This gives users a more complete picture of the organization and allows them to create reports that include data from multiple systems.

    8. Team Collaboration and Interactive Analytics Sessions

    Copilot supports teamwork by enabling collaborative editing of reports and sharing of analyses in real time. Users can ask questions in an interactive analysis session and dynamically adjust reports to the needs of the team. This makes working on reports more efficient and decision-making faster.

    9. Personalized Results and User Preferences

    Copilot learns from user interactions, meaning it becomes more precise in its suggestions and analysis over time. Users can customize how reports are generated, specifying preferences for formatting, level of analysis detail, and how data is presented.

    10. Advanced Query Handling and Data Filtering

    Copilot lets you ask more sophisticated questions, including advanced filtering conditions. For example, a user can ask, “Show me sales only to customers in the U.S. technology sector who placed an order in the last 6 months and whose order value exceeded $10,000.” Copilot will instantly generate a report that includes only the relevant data.

    These features make Copilot in Power BI an invaluable tool for companies that want to get the most out of their data and make informed decisions based on solid analytics. Its versatility makes it useful for both data scientists and business managers who need quick access to key information.

    Microsoft Copilot in Power BI offers a wide range of functionalities that make working with data easier:

    • Reporting – Users can type queries in natural language, and Copilot generates visualizations and recommendations.
    • Automatic narrative generation – Copilot analyzes data and presents key findings in a narrative format.
    • Identifying trends and anomalies – AI scans data and detects unusual patterns.
    • Visualization suggestions – Suggests the best ways to present data.
    • Interactive dataset queries – Users can ask questions without having to write DAX code.

    What are the Limitations of Copilot in the Basic Version?

    The preview version of Copilot in Power BI has several limitations:

    • Supports only English.
    • Can generate reports only for specific data types.
    • Requires activation by an administrator.
    • Available only in selected regions.
    • Does not support all complex data models.

    Example Prompts for Copilot in Power BI

    Users can ask Copilot questions such as:

    • “Create a sales report for the last three months by region.”
    • “Show me a revenue trend chart for this year.”
    • “What were the biggest changes in financial results last quarter?”
    • “Find anomalies in last month’s sales data.”

    How Much Does Copilot in Power BI Cost?

    Copilot in Power BI is included in Power BI Premium and Power BI Pro licenses. Currently, it is available in a preview version, and pricing details may change as new features are introduced. Microsoft may introduce additional licensing options in the future for more advanced users.

    Examples of AI and Copilot applications in business

    Power BI and Copilot in Marketing

    Copilot in Power BI enables marketing companies to analyze the performance of advertising campaigns in real time. This allows them to identify which channels are performing best, which customer segments are converting the most, and where marketing budgets are being used the least efficiently. For example, an e-commerce company can use Copilot to track advertising performance across platforms, automatically generating comparative reports that help optimize budgets.

    Power BI and Copilot in Finances

    Finance departments can use Copilot to create budget forecasts and analyze cash flows. The tool can automatically detect anomalies in financial data, such as unexpected increases in expenses or irregular cash inflows. In the banking sector, Copilot can support the analysis of credit indicators and generate reports on the financial stability of customers, which speeds up the credit decision-making process.

    Power BI and Copilot in Sales

    Sales teams can use Copilot to monitor sales performance and optimize sales strategies. The system allows for quick reporting on top and bottom-selling products, customer purchasing trends, and sales seasonality. This allows sales managers to make more informed decisions about pricing and inventory planning.

    Power BI Solutions from TTMS

    At Transition Technologies MS (TTMS), we specialize in delivering comprehensive analytics solutions based on Power BI. Our services include designing, implementing, and optimizing reports and dashboards tailored to your organization’s needs. By working with our experts, you can fully leverage AI-powered tools like Microsoft Copilot to enhance business efficiency and make data-driven decisions faster.

    Find out more at https://ttms.com/power-bi/

    Can Copilot in Power BI be used for real-time data analysis?

    Yes, Copilot can process and analyze near real-time data, provided the dataset is connected to a live data source. However, response times may depend on the complexity of queries and the refresh rate of the data source.

    Is Copilot in Power BI available on mobile devices?

    Copilot functionalities are primarily designed for the desktop and web versions of Power BI. While you can view and interact with reports on mobile devices, full Copilot capabilities may not yet be fully supported.

    Can Copilot generate DAX formulas automatically?

    Yes, Copilot can assist in generating DAX formulas based on natural language queries. It helps users create complex calculations without deep knowledge of DAX, improving efficiency in report development.

    How does Copilot ensure data security when processing reports?

    Copilot adheres to Microsoft’s enterprise security standards, ensuring that all processed data remains within the organization’s security framework. It does not store or share sensitive data outside of the Power BI environment.

    Can Copilot be customized to specific business needs?

    While Copilot operates on general AI principles, it adapts to user interactions over time, improving recommendations. Future updates may include more customization options to align with specific business processes and reporting standards.

    What is Microsoft Fabric?

    Microsoft Fabric is a comprehensive cloud-based analytics platform designed to integrate, process, and analyze data within a unified environment. It combines various Microsoft data services, such as Azure Data Factory, Power BI, Synapse Analytics, and Data Lake, providing businesses with a flexible and scalable data management solution.

    Key Features of Microsoft Fabric:

    1. Lakehouse Architecture – Enables storing and analyzing large datasets in a Data Lake without the need for data movement.
    2. Power BI Integration – Simplifies the creation of interactive reports and analytics based on data stored in Fabric.
    3. Built-in AI Capabilities – Supports predictive analytics, automated data processing, and anomaly detection.
    4. OneLake – A central data repository that eliminates duplication and provides unified data access.
    5. Support for ETL and ELT – Facilitates efficient data processing and transformation for advanced analytics.
    6. Security and Compliance – Advanced data protection mechanisms compliant with corporate standards and legal regulations.

    With Microsoft Fabric, businesses can collect, process, analyze, and visualize data within a single ecosystem, enabling data-driven decision-making and accelerating digital transformation.

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    AI and Copilot in Power BI – How Artificial Intelligence Transforms Data Analysis

    AI and Copilot in Power BI – How Artificial Intelligence Transforms Data Analysis

    The development of artificial intelligence (AI) has significantly influenced how businesses analyze and present data. Microsoft Copilot in Power BI is an advanced AI-powered tool that automates report creation, data interpretation, and anomaly detection, making data analysis more intuitive and accessible for all users—regardless of their technical expertise. What is Microsoft Copilot in Power BI? Microsoft Copilot is an advanced AI assistant that is part of the Microsoft ecosystem and is used in many applications, including Power BI. In the context of Power BI, Copilot acts as a tool supporting users in data analysis, report generation and interpretation of results without the need to manually create queries or configure visualizations. It allows users to communicate with data in a natural way – by entering questions in English – and then automatically generates appropriate reports and conclusions. Thanks to it, you can create dashboards, analyze trends and quickly respond to market changes without having to know DAX or M coding. Microsoft has chosen to integrate Copilot with Power BI in response to the needs of companies that seek to automate and simplify data analysis. The tool is designed to accelerate business processes, eliminate human error, and facilitate strategic, data-driven decisions. How to Access Copilot in Power BI? Copilot in Power BI is available to users with a Power BI Premium or Power BI Pro license and access to Microsoft Fabric. To activate Copilot, your organization’s administrator must enable it in Microsoft Fabric settings. Copilot is being rolled out in preview across regions, so some users may not have access to it yet. How to Enable Copilot in Power BI? Log in to Power BI Service as an administrator. Navigate to Admin Settings. Locate the Copilot option under the Microsoft Fabric section. Enable Copilot for the organization and assign access to users. What are the Requirements for Copilot in Power BI? To use Copilot, users must meet the following requirements: Power BI Pro or Power BI Premium license Microsoft Entra ID account (formerly Azure AD) Administrator permissions to enable Copilot in Power BI Service Access to Microsoft Fabric The latest version of Power BI Desktop What are the Features of Copilot in Power BI? Microsoft Copilot in Power BI offers a wide range of functionalities that improve data analysis, reporting, and business decision-making. Its main advantage is the use of artificial intelligence to automate analytical processes, which eliminates the need for manual report preparation or analyzing complex queries. Copilot integrates with the Power BI interface, allowing users to interact using natural language. Here are the key features that make Copilot a powerful analytical tool: 1. Report Generation Using Natural Language Queries Copilot enables users to create reports without having to manually define data sources, select visualizations, or configure filters. Simply enter a question, such as “Show me sales by region for the last three months,” and Copilot automatically generates the appropriate report and adjusts the data formatting. Users can also edit reports with simple text commands, such as “Add a line chart to the report” or “Change the X-axis to sales dates.” 2. Automated Narrative Generation and Insights Interpretation Copilot not only creates visualizations, but also provides descriptive summaries of key insights from the analysis. This feature allows users to quickly understand trends and anomalies in the data without having to perform detailed analysis. For example, if a report shows a sudden increase in sales in one region, Copilot can generate a comment like, “Sales in the North region increased by 15% last quarter, mainly due to increased orders from B2B customers.” 3. Visualization Recommendations Copilot helps users choose the best method for visualizing data by analyzing the structure of the report and the nature of the data. If a user is unsure about how to best present the data, Copilot can suggest different types of charts and tables. For example, if the data is about sales trends, Copilot might suggest a line chart or column chart, while for demographic data, it might suggest a heat map or pie chart. 4. Trend and Anomaly Detection Copilot uses AI algorithms to detect unusual patterns and deviations in data. This allows users to automatically identify areas that require attention, such as sudden drops in revenue, increases in operating costs, or irregularities in sales results. Copilot not only highlights these anomalies, but also suggests possible causes and actions that can be taken to explain or mitigate them. 5. Automatic Correlation Analysis Between Data Sets With AI, Copilot can analyze the relationships between different variables in a data set and pinpoint correlations that could impact business outcomes. For example, Copilot can show that an increase in visits to a company’s website directly translates into more orders over a given period. This allows companies to adjust their marketing and sales strategies based on real data. 6. Predictive Analytics Support While Copilot is not a complete replacement for advanced machine learning solutions, it does offer some predictive analytics capabilities. For example, Copilot can use historical sales data to predict future purchasing trends and identify potential risks related to demand fluctuations. Finance departments can use this feature for budget planning and inventory management. 7. Integration with Microsoft Fabric and Other Services Copilot is fully integrated with the Microsoft Fabric ecosystem, meaning it can leverage data from multiple sources, such as Azure Data Lake, OneLake, and Microsoft Dataverse. This gives users a more complete picture of the organization and allows them to create reports that include data from multiple systems. 8. Team Collaboration and Interactive Analytics Sessions Copilot supports teamwork by enabling collaborative editing of reports and sharing of analyses in real time. Users can ask questions in an interactive analysis session and dynamically adjust reports to the needs of the team. This makes working on reports more efficient and decision-making faster. 9. Personalized Results and User Preferences Copilot learns from user interactions, meaning it becomes more precise in its suggestions and analysis over time. Users can customize how reports are generated, specifying preferences for formatting, level of analysis detail, and how data is presented. 10. Advanced Query Handling and Data Filtering Copilot lets you ask more sophisticated questions, including advanced filtering conditions. For example, a user can ask, “Show me sales only to customers in the U.S. technology sector who placed an order in the last 6 months and whose order value exceeded $10,000.” Copilot will instantly generate a report that includes only the relevant data. These features make Copilot in Power BI an invaluable tool for companies that want to get the most out of their data and make informed decisions based on solid analytics. Its versatility makes it useful for both data scientists and business managers who need quick access to key information. Microsoft Copilot in Power BI offers a wide range of functionalities that make working with data easier: • Reporting – Users can type queries in natural language, and Copilot generates visualizations and recommendations. • Automatic narrative generation – Copilot analyzes data and presents key findings in a narrative format. • Identifying trends and anomalies – AI scans data and detects unusual patterns. • Visualization suggestions – Suggests the best ways to present data. • Interactive dataset queries – Users can ask questions without having to write DAX code. What are the Limitations of Copilot in the Basic Version? The preview version of Copilot in Power BI has several limitations: Supports only English. Can generate reports only for specific data types. Requires activation by an administrator. Available only in selected regions. Does not support all complex data models. Example Prompts for Copilot in Power BI Users can ask Copilot questions such as: “Create a sales report for the last three months by region.” “Show me a revenue trend chart for this year.” “What were the biggest changes in financial results last quarter?” “Find anomalies in last month’s sales data.” How Much Does Copilot in Power BI Cost? Copilot in Power BI is included in Power BI Premium and Power BI Pro licenses. Currently, it is available in a preview version, and pricing details may change as new features are introduced. Microsoft may introduce additional licensing options in the future for more advanced users. Examples of AI and Copilot applications in business Power BI and Copilot in Marketing Copilot in Power BI enables marketing companies to analyze the performance of advertising campaigns in real time. This allows them to identify which channels are performing best, which customer segments are converting the most, and where marketing budgets are being used the least efficiently. For example, an e-commerce company can use Copilot to track advertising performance across platforms, automatically generating comparative reports that help optimize budgets. Power BI and Copilot in Finances Finance departments can use Copilot to create budget forecasts and analyze cash flows. The tool can automatically detect anomalies in financial data, such as unexpected increases in expenses or irregular cash inflows. In the banking sector, Copilot can support the analysis of credit indicators and generate reports on the financial stability of customers, which speeds up the credit decision-making process. Power BI and Copilot in Sales Sales teams can use Copilot to monitor sales performance and optimize sales strategies. The system allows for quick reporting on top and bottom-selling products, customer purchasing trends, and sales seasonality. This allows sales managers to make more informed decisions about pricing and inventory planning. Power BI Solutions from TTMS At Transition Technologies MS (TTMS), we specialize in delivering comprehensive analytics solutions based on Power BI. Our services include designing, implementing, and optimizing reports and dashboards tailored to your organization’s needs. By working with our experts, you can fully leverage AI-powered tools like Microsoft Copilot to enhance business efficiency and make data-driven decisions faster. Find out more at https://ttms.com/power-bi/ Can Copilot in Power BI be used for real-time data analysis? Yes, Copilot can process and analyze near real-time data, provided the dataset is connected to a live data source. However, response times may depend on the complexity of queries and the refresh rate of the data source. Is Copilot in Power BI available on mobile devices? Copilot functionalities are primarily designed for the desktop and web versions of Power BI. While you can view and interact with reports on mobile devices, full Copilot capabilities may not yet be fully supported. Can Copilot generate DAX formulas automatically? Yes, Copilot can assist in generating DAX formulas based on natural language queries. It helps users create complex calculations without deep knowledge of DAX, improving efficiency in report development. How does Copilot ensure data security when processing reports? Copilot adheres to Microsoft’s enterprise security standards, ensuring that all processed data remains within the organization’s security framework. It does not store or share sensitive data outside of the Power BI environment. Can Copilot be customized to specific business needs? While Copilot operates on general AI principles, it adapts to user interactions over time, improving recommendations. Future updates may include more customization options to align with specific business processes and reporting standards. What is Microsoft Fabric? Microsoft Fabric is a comprehensive cloud-based analytics platform designed to integrate, process, and analyze data within a unified environment. It combines various Microsoft data services, such as Azure Data Factory, Power BI, Synapse Analytics, and Data Lake, providing businesses with a flexible and scalable data management solution. Key Features of Microsoft Fabric: Lakehouse Architecture – Enables storing and analyzing large datasets in a Data Lake without the need for data movement. Power BI Integration – Simplifies the creation of interactive reports and analytics based on data stored in Fabric. Built-in AI Capabilities – Supports predictive analytics, automated data processing, and anomaly detection. OneLake – A central data repository that eliminates duplication and provides unified data access. Support for ETL and ELT – Facilitates efficient data processing and transformation for advanced analytics. Security and Compliance – Advanced data protection mechanisms compliant with corporate standards and legal regulations. With Microsoft Fabric, businesses can collect, process, analyze, and visualize data within a single ecosystem, enabling data-driven decision-making and accelerating digital transformation.

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    A flexible Time & Material model designed for complex IT projects in large companies

    A flexible Time & Material model designed for complex IT projects in large companies

    Time & Material (T&M) is a model of cooperation in which billing is based on the actual time worked by specialists and the resources used. Unlike the rigid Fixed Price model, where the scope and cost are defined upfront, T&M ensures flexibility – the scope of work can evolve during the project, and the client pays for the actual tasks performed. This model is gaining popularity among companies undergoing digital transformation, who need quick access to competencies and the ability to adapt to changes. Below, we explain why T&M is the preferred model for digital transformation leaders, in which situations it works best, and provide examples (including the cooperation between TTMS Software Sdn Bhd and ADA). Finally, we invite you to talk about how T&M can support your project. 1. What is the Time & Material model in IT? The Time & Material model means that the client pays for the hours worked and the tools used to complete the IT project. There is no fixed total cost or fully frozen scope – the project is carried out iteratively, and details can be refined during the work. This model is fully compatible with Agile methodologies and the iterative approach to software development. The project team logs work hours, reports progress, and settlements are made periodically (e.g., monthly or per stage). The client gains full transparency – they know exactly what they are paying for and can continuously adjust the direction of the work. In practice, the T&M contract sets the rates (e.g., hourly or daily) for specific roles in the project (developer, tester, analyst, etc.) and general rules of cooperation. But it leaves space for scope changes. If new requirements or changes arise during the project, there is no need to renegotiate the contract – the team simply continues the work, and the client pays for the additional time based on the agreed rates. This significantly shortens the project launch time and reduces the risk of underestimating or omitting important elements. In T&M, both the IT provider and the client act as partners sharing responsibility for the project’s success. 2. Flexibility above all – why leaders choose T&M Today’s business environment is extremely dynamic. Companies that are leaders in digital transformation know that changes are the norm in ambitious IT projects – new ideas appear, user expectations change, and technology constantly evolves. Traditional settlement models (e.g., fixed-price projects) often turn out to be too inflexible in such conditions. That’s why leading organizations increasingly choose Time & Material to ensure the ability to respond quickly and keep up with innovation. The T&M model offers a number of benefits for large enterprises and digital transformation programs: Quick project start and delivery in stages: No need to wait for a perfectly refined scope – work can start fast, and solutions are delivered in short iterations. This allows early business value realization and continuous verification. Flexibility in implementing changes: When new challenges arise or new ideas appear, the team can immediately adjust the scope of work. There is no need to amend the contract for each change – the plan evolves within the agreed framework. Cost transparency: At every stage, it is clear how much time has been worked and what the budget is spent on. The client receives regular reports, knows exactly what they are paying for, and can control the budget throughout the project. Full control and involvement on the client side: The client is actively involved in the project – can prioritize tasks, decide on the order of implementation, and quickly change direction if necessary. Access to needed competencies exactly when they are needed: In the T&M model, the team can be scaled flexibly – increased in size or supplemented with new experts when the project enters a new phase. Higher quality through continuous improvements: As the project is run iteratively, the final product can be of better quality – continuous testing, feedback, and improvements increase value step by step. It is worth noting that the T&M model eliminates the need to pay for “extra” assumptions. In a fixed-price model, providers often add a risk buffer – so the client pays in advance, even for unforeseen difficulties. In T&M, you pay only for the actual work. If some tasks turn out to be unnecessary or simplified, the budget can be shifted to other priorities. 3. When does the T&M model work best? The Time & Material model is not a cure-all – there are situations where it works perfectly and others where a fixed-price model might be better. Below are typical scenarios where T&M works best: Long-term, complex projects – if the initiative is extended over time and consists of many phases, it is obvious that it’s hard to predict all requirements at the start. T&M allows scope adjustment according to current needs. Unclear requirements at the start – when the client has a general vision but not a detailed list of functionalities. This often occurs in innovative projects. T&M allows starting with MVP and then iterative development. Dynamic business or technology environment – in industries like fintech, e-commerce, or telecom, change is constant. If user needs evolve quickly, regulations change, or there’s competitive pressure, fixed contracts can slow you down. T&M allows flexibility and speed. Budget control during the project – paradoxically, although T&M doesn’t specify the final amount upfront, it allows strict budget control. You can monitor ROI and decide on funding further stages based on previous outcomes. Outsourcing and need for specific know-how – if you’re using IT outsourcing or staff augmentation, T&M is a natural choice. You can get the expert you need without long hiring processes. Of course, the T&M model requires trust and maturity on both sides – the client must be ready to collaborate and supervise, and the provider must ensure transparency. Experienced partners like TTMS introduce control mechanisms (hour tracking, budget checkpoints, milestones) to protect the project. 4. Example: TTMS and ADA – partnership in T&M model A real example of T&M flexibility is the recent cooperation between TTMS Software Sdn Bhd (TTMS branch in Malaysia) and ADA, a leading digital transformation company in Southeast Asia. ADA specializes in data analytics, AI, and digital marketing, serves over 1,500 clients in 12 markets, and is backed by investors like SoftBank and Axiata Group. The partnership began in the Time & Material model, with TTMS providing a Salesforce Administrator for three months. This form enabled ADA to use TTMS experience exactly when needed and created a foundation for further cooperation. Read more in the press release: TTMS Software Sdn Bhd starts cooperation with ADA 5. Other examples of T&M at TTMS At TTMS, we have been delivering projects in the Time & Material or similar flexible models for years. Most of our case studies are stories of long-term cooperation, iterative system improvement, and partnership approach – that’s what T&M enables. For example: In the energy sector, we created a scalable application that integrated many systems. In the pharmaceutical sector, we supported an international company in building a CRM system with a growing scope. For Schneider Electric, we are a long-term outsourcing partner – we provide specialists in the T&M model. 6. T&M in Asia – a growing trend We observe growing interest in flexible contracts in Asia. Companies in this region, known for dynamic growth, often point to the T&M model as key to successful transformation. For example: A telecom operator in Southeast Asia chose T&M for a new digital platform, which allowed them to adapt the roadmap in real time. In e-commerce, a platform was iteratively adapted to user needs through a T&M-based cooperation with an external team. These examples show that flexibility = effectiveness. 7. Choose the right model Time & Material is a proven way to run an IT project when speed, adaptability, and access to talent matter. Leaders choose it because it lets them focus on business goals instead of renegotiating contracts. Properly applied, T&M gives: Freedom of action Transparent costs Quality and results If your company is planning a new system or wants to improve an existing one and needs a flexible and experienced IT partner, T&M may be the right choice. TTMS has been supporting clients in this model for years – providing top experts and teams, building long-term relationships based on trust and shared goals. Let’s talk – we’ll tailor the cooperation model to your project. Contact us. What is the difference between Time & Material and Staff Augmentation? While both offer flexibility, Time & Material refers to billing for work completed over time, often in a project context. Staff Augmentation focuses on providing personnel to extend internal teams. T&M may include team delivery, project milestones, and shared goals—beyond just supplying resources. Is the Time & Material model more expensive than Fixed Price? Not necessarily. Although T&M lacks a fixed upfront budget, it often avoids overpayment by billing only for actual work done. Fixed Price contracts may include large risk buffers, while T&M enables better cost control if well-managed. How do you control scope and costs in a Time & Material project? T&M requires strong project governance—typically involving time tracking, regular reporting, sprint reviews, and clear communication. Clients remain actively involved, adjusting priorities and validating outcomes in real time. Is Time & Material suitable for regulated industries like pharma or finance? Yes. When combined with proper documentation, validation, and quality controls, T&M can meet industry compliance needs. It’s especially useful in complex environments where detailed requirements evolve during the project lifecycle. Can we start with Time & Material and switch to Fixed Price later? Absolutely. Many companies begin with T&M for discovery, MVPs, or early development. Once scope stabilizes, transitioning to a Fixed Price or hybrid model is common—ensuring flexibility early on and predictability later.

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    Employees’ Role in Pharma Cybersecurity – From Daily Habits to Strategic Defense

    Employees’ Role in Pharma Cybersecurity – From Daily Habits to Strategic Defense

    1. Introduction: The Critical Role of Employees in Pharma Cybersecurity The pharmaceutical industry is at a crucial intersection where innovation meets vulnerability in the modern digital landscape. As cyber threats continue to evolve and become increasingly sophisticated, pharmaceutical cybersecurity has become a top priority for organizations worldwide. Recent data indicates that the global pharmaceutical industry has seen a 19% compound annual growth rate in cybersecurity hiring activity since 2020, underscoring the growing awareness of this vital need. 1.1 Understanding the Unique Vulnerabilities of the Pharma Industry The pharmaceutical industry encounters unique cybersecurity challenges that distinguish it from other sectors. It primarily handles highly sensitive intellectual property, valuable research data, and confidential patient information. These assets make pharmaceutical companies attractive targets for cybercriminals aiming for financial profit or a competitive edge. The situation becomes even more complex due to strict regulations like GDPR and HIPAA, which require strong security measures while ensuring operational efficiency. 1.2 The Rise of Cyber Threats Targeting Pharma Companies The landscape of cyber threats targeting the pharmaceutical industry has grown increasingly complex and dangerous. While cybersecurity job postings in the industry surged by 64% in 2021, the persistent nature of threats continues to challenge the sector. Modern pharmaceutical cyber security must contend with sophisticated ransomware attacks, targeted phishing campaigns, and advanced persistent threats that specifically target valuable research data and manufacturing processes. The integration of IoT devices and cloud computing in pharmaceutical operations has created new attack vectors that cybercriminals can exploit. TTMS recognizes that these technological advancements, while essential for progress, require sophisticated security measures to protect against emerging threats. The global nature of pharmaceutical supply chains adds another layer of complexity, as cyber attacks can potentially disrupt operations across multiple regions simultaneously. 2. The Integral Role of Employees in Cybersecurity 2.1 Why Employees are Frontline Defenders Against Cyber Threats In the realm of pharma cybersecurity, employees serve as the critical first line of defense against evolving cyber threats. With management occupations accounting for 33% of cybersecurity-related job postings since 2020, it’s clear that the pharmaceutical cyber security industry recognizes the importance of human oversight in protecting digital assets. The human element in pharmacy cybersecurity cannot be understated. While sophisticated security systems are essential, employees are often the first to encounter and identify potential threats. Their ability to recognize suspicious activities, such as phishing attempts or unusual system behavior, can prevent significant security breaches before they occur. This “human firewall” is particularly crucial in protecting sensitive research data, intellectual property, and patient information. 2.2 Creating a Security-First Culture in the Workplace Establishing a robust security culture in the cyber security pharmaceutical industry requires more than just implementing policies and procedures. The significant increase in computer and mathematical occupations, which saw an 83% year-on-year rise in 2021, demonstrates the industry’s commitment to building technical expertise. However, true security excellence comes from combining technical knowledge with a company-wide security-conscious mindset. TTMS advocates for a comprehensive approach to pharma cyber security that emphasizes continuous learning and open communication. This includes regular security awareness training, clear incident reporting procedures, and creating an environment where employees feel comfortable reporting potential security concerns. By fostering a culture where security is everyone’s responsibility, organizations can build a more resilient defense against cyber threats. The success of this security-first approach relies heavily on cross-departmental collaboration. When employees from different areas of the organization work together, sharing insights and experiences, they create a more comprehensive security network that can better identify and respond to potential threats. 2.3 Common Cybersecurity Challenges in Pharma and How Employees Can Address Them Phishing and Social Engineering: Recognizing and Reporting Threats In the pharmaceutical cybersecurity landscape, phishing attacks remain one of the most persistent threats. Leading companies like AstraZeneca have recognized this challenge, significantly increasing their cybersecurity workforce with 1,654 related job postings since 2020. These sophisticated attacks often target employees through deceptive emails that appear legitimate but aim to steal sensitive information or credentials. Employees must develop a keen eye for suspicious communications and understand the proper reporting procedures. This includes checking sender addresses carefully, being wary of urgent requests for sensitive information, and verifying unusual requests through alternative communication channels. 2.4 Secure Password Practices and Access Controls Within cyber security for pharmaceuticals, robust password management and access controls form the foundation of data protection. With the top five pharmaceutical companies accounting for 29% of all cybersecurity-related new jobs, there’s a clear industry-wide focus on strengthening these fundamental security measures. Best practices include implementing multi-factor authentication, regularly updating passwords, and avoiding password reuse across different systems. Employees should also understand the importance of secure password storage and the risks associated with sharing login credentials. 2.5 Handling Sensitive Information and Upholding Data Privacy The pharma industry challenges regarding data privacy are unique due to the sensitive nature of research data, intellectual property, and patient information. Employees must understand their role in maintaining data confidentiality through proper handling and sharing practices. This includes using encrypted communication channels, securing physical documents, and following established data classification protocols. 2.6 Minimizing Risk from Employee Error and Negligence Human error remains a significant concern in pharmaceutical industry cyber security. Simple mistakes like misaddressing emails or accidentally sharing sensitive information can have serious consequences. TTMS emphasizes the importance of creating clear protocols and establishing multiple verification steps for critical processes. To minimize risks, organizations should: Implement automated security controls Provide regular refresher training Encourage incident reporting without fear of punishment Establish clear procedures for handling sensitive data Regular audit and review of access privileges Through these measures, pharmaceutical cybersecurity can be significantly strengthened, reducing the likelihood of breaches caused by human error or negligence. 3. Effective Strategies to Empower Employees in Pharma Cybersecurity 3.1 Training Programs: Building Cybersecurity Awareness and Skills In the evolving landscape of pharmaceutical cyber security, comprehensive training programs are essential for building a resilient workforce. With the US accounting for 51% of cybersecurity-related job postings in the pharmaceutical industry, there’s a clear emphasis on developing skilled professionals who can protect valuable assets. TTMS recommends implementing role-specific training programs that address the unique challenges faced by different departments within pharma cybersecurity. These programs should cover fundamental security principles while also addressing specialized needs, such as laboratory data protection or supply chain security. Regular refresher courses ensure that employees stay current with emerging threats and best practices. 3.2 Regular Simulations and Drills: Staying Prepared for Potential Threats The cyber security pharmaceutical industry benefits significantly from practical, hands-on experience through simulated scenarios. With the healthcare cybersecurity market projected to reach USD 35.3 billion by 2028, organizations are investing heavily in sophisticated training tools and simulation platforms. These exercises should include: Phishing simulation campaigns Data breach response drills Emergency protocol testing Cross-departmental coordination exercises System recovery simulations 3.3 Use Technology and Tools for Enhanced Employee Security Measures Modern pharmacy cybersecurity relies on a combination of human vigilance and advanced technological solutions. TTMS integrates cutting-edge security tools that complement employee efforts in maintaining robust pharma cyber security. These tools should be user-friendly while providing comprehensive protection against sophisticated threats. Key technological implementations include: Advanced endpoint protection systems Automated threat detection and response Secure communication platforms Access management solutions Real-time monitoring tools By combining these technological solutions with well-trained employees, organizations can create a more robust defense against cyber threats. The key is to ensure that these tools enhance rather than complicate employees’ ability to perform their duties securely. 4. Conclusion: Fostering a Collaborative Approach to Cybersecurity in Pharma 4.1 The Ongoing Need for Continuous Improvement and Adaptation The landscape of pharmaceutical cybersecurity is constantly evolving, requiring organizations to maintain a proactive stance in their security measures. As cyber threats become more sophisticated, the pharmaceutical industry cyber security framework must adapt and evolve. This means regularly updating security protocols, implementing new technologies, and ensuring that employee training remains current and effective. Success in cyber security for pharmaceuticals depends on creating an environment where continuous learning is encouraged and supported. Organizations must stay informed about emerging threats, industry best practices, and technological advancements that can enhance their security posture. Regular security assessments and feedback loops help identify areas for improvement and ensure that security measures remain effective against new threats. 4.2 Role of Leadership in Supporting Employee-Led Cybersecurity Initiatives Leadership plays a crucial role in shaping the success of pharmaceutical cyber security initiatives. By demonstrating a commitment to security through actions and resource allocation, leaders can inspire employees to take ownership of their role in protecting organizational assets. This includes supporting employee-led initiatives, providing adequate resources for training and tools, and recognizing contributions to security improvements. TTMS understands that effective pharma cybersecurity requires more than just implementing security measures – it needs active leadership engagement that: Champions security initiatives across all organizational levels Allocates appropriate resources for security programs Encourages open communication about security concerns Recognizes and rewards security-conscious behavior Leads by example in following security protocols Through this collaborative approach, pharmaceutical cybersecurity becomes an integral part of the organization’s culture rather than just a set of rules to follow. When leadership actively supports and participates in security initiatives, it creates a ripple effect throughout the organization, strengthening the overall security posture and building resilience against future threats. 5. TTMS Cybersecurity Solutions for the Pharma Industry – Protecting Your Business Effectively TTMS offers comprehensive solutions in cyber security, tailored to the unique challenges faced by pharmaceutical organizations. With management occupations representing 25% of cybersecurity-related positions, our expertise helps bridge the gap between leadership strategy and practical implementation of security measures. Our pharma cybersecurity solutions cover a wide range of critical areas, starting with risk assessment and strategy development, which includes comprehensive security audits, customized risk mitigation strategies, regulatory compliance frameworks, and industry-specific threat analysis. We also provide advanced technical solutions, such as end-to-end data encryption, secure cloud infrastructure, access control systems, and real-time threat monitoring to safeguard sensitive information. Additionally, we focus on employee empowerment programs, offering role-specific training modules, security awareness e-learning, incident response training, and compliance education to strengthen the overall cybersecurity posture of pharmaceutical organizations. TTMS understands that pharmacy cybersecurity requires a balanced approach between technological solutions and human expertise. We provide ongoing support and consultation to ensure your organization stays protected against evolving threats while maintaining operational efficiency. Contact TTMS today to learn how our tailored pharma cyber security solutions can strengthen your organization’s security posture and protect your valuable assets.

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    Challenges and Entry Barriers for IT Companies in the Defense Sector – The Case of TTMS

    Challenges and Entry Barriers for IT Companies in the Defense Sector – The Case of TTMS

    The defense sector is becoming an increasingly important recipient of modern IT solutions. Growing defense budgets open up new business opportunities for technology companies. According to the International Institute for Strategic Studies, defense spending in Europe rose by 11.7% in 2024, reaching USD 457 billion. Despite this market’s potential, IT companies face exceptionally high formal, technological, and organizational barriers when attempting to enter the defense industry. Transition Technologies Managed Services (TTMS), a Polish software house, is a compelling example of a company that is successfully overcoming these hurdles. In recent years, TTMS has significantly expanded its defense-related operations. The company has doubled its defense contract portfolio while systematically enhancing its offer for military and governmental institutions. Sebastian SokoĹ‚owski, CEO TTMS As TTMS CEO Sebastian SokoĹ‚owski stated in a recent interview for ISBtech.pl: “We are currently focusing strongly on developing our operations in the defense sector, which has allowed us to double our order portfolio in this area. The growing demand creates many opportunities, but being a preferred partner in this market is a major challenge for many IT firms due to high entry barriers and the need for niche competencies.” Below, we explore the main challenges of entering the defense industry and how TTMS is addressing them to establish itself as a trusted supplier. Formal and Regulatory Barriers One of the biggest challenges for IT firms entering the defense industry is the number of formal requirements they must meet. In Poland, any activity related to the manufacturing or trading of military-grade technologies or products requires a government license. TTMS holds such a license since 2019. In 2024, the company renewed its permit to handle dual-use technologies for a maximum period of 50 years. This enables the company to legally participate in tenders and contracts involving advanced military technologies. Additionally, companies must have security clearances to handle classified information, a typical requirement in defense projects. This means that both the company and its staff must obtain industrial and personal security clearances at various levels. TTMS employees are certified to work on classified materials at NATO/ESA/EU Secret levels, meeting strict standards for confidentiality and secure information handling. Only a handful of Polish IT companies have this level of access and experience, putting TTMS in a select group of suppliers qualified to support military-grade IT projects. Technological Standards and Security Requirements From a technological standpoint, entering the defense market means complying with extremely high requirements for quality, resilience, and cybersecurity. Defense-related IT systems, especially those used for command, control, communications, and reconnaissance (C4ISR), must be fully operational under harsh physical and digital conditions, including cyberattacks or communication failures. As such, companies must implement encrypted communication, redundancy measures, and comply with security frameworks like ISO 27001 and STANAG (NATO Standardization Agreements). TTMS has developed these competencies through years of experience and has built internal teams capable of working on military-grade systems. The company’s consultants understand the logic and workflows of defense systems at the tactical, operational, and strategic levels, allowing them to work on both pure software projects and integrations with military equipment and battlefield sensors. TTMS also applies methodologies and standards from the space industry — such as Product and Quality Assurance for the European Space Agency (ESA) — to ensure that each system meets the highest quality and safety benchmarks. This rigorous approach is equally applicable in defense contracts, where system failure can lead to mission failure. TTMS regularly participates in technology trials and validation efforts, including within NATO’s ACT Innovation Hub, where new tools and frameworks are tested under controlled conditions before being rolled out into production environments. Procurement Cycles and Organizational Challenges Even with the right certifications and technical expertise, IT companies face another critical hurdle — the length and complexity of public sector procurement cycles. Defense contracts are typically subject to multi-stage public tenders, technical consultations, and rigorous vetting procedures, which can take months or even years to complete. Moreover, tenders often require evidence of prior experience, financial stability, and the ability to provide long-term support. Companies may also need to commit to deploying personnel on-site, maintaining hardware and software for years, and complying with strict documentation and reporting protocols. For many IT vendors, the resources required to simply submit a compliant offer are a barrier in themselves. To mitigate these challenges, TTMS has adopted a partnership-driven strategy, participating in consortiums that combine different capabilities across organizations. Large defense contracts are rarely executed by a single vendor — instead, they are typically delivered by groups that include system integrators, hardware providers, software developers, and training companies. TTMS has participated in many such tenders — either independently or as part of a consortium — and has successfully won contracts or advanced to final stages in many defense procurement processes. Another key characteristic of this market is the long lifecycle of contracts. Once a solution is implemented, the provider is often responsible for its maintenance and evolution for several years. As CEO SokoĹ‚owski notes, “Defense contracts are by definition long-term engagements — specialists are often involved for years, and system rollouts are accompanied by ongoing support and maintenance.” This long-term horizon presents both an opportunity and a responsibility, as the company becomes a long-term strategic partner for military clients. How TTMS Prepares for Defense Sector Demands To succeed in such a highly specialized field, TTMS has made strategic investments in certifications, personnel, and organizational capabilities tailored to the needs of the defense sector. Since 2017, the company has consciously developed its Defense & Space business line, combining its roots in industrial software with the unique demands of national security applications. TTMS management board This includes establishing a dedicated Defense & Space division, hiring staff with security clearances, and creating secure environments for working with classified data. TTMS has also created internal teams for cybersecurity, geospatial systems, AI-based decision support tools, and interoperability between national and NATO command systems. A key part of the company’s strategy is to build strong reference cases through successful implementations. Before winning its own defense contracts, TTMS served as a subcontractor in consortia — gaining valuable know-how and building a project portfolio that later opened doors to larger tenders. Today, TTMS has successfully delivered more than ten defense-related projects and is involved in many others that are ongoing or in advanced stages of procurement. Notable Projects: NATO, ESA, and Beyond Among TTMS’s most prominent achievements is its involvement in projects for NATO’s Allied Command Transformation (ACT) and the NATO Standardization Office (NSO). For instance, the company was awarded a €0.9 million contract to build a new terminology management system for NATO. This platform allows the alliance to manage, distribute, and maintain unified military terminology and acronyms — critical for ensuring consistency across multinational forces. TTMS is responsible for delivering the entire system as part of a consortium, demonstrating its ability to deliver high-impact, multinational solutions. The company also participates in cyber intelligence and decision-support systems for NATO, including tools that process Open Source Intelligence (OSINT) using artificial intelligence to help commanders make better-informed strategic decisions. Other initiatives include communication interfaces that link the Polish Armed Forces with NATO systems, ensuring interoperability across command structures. TTMS’s expertise in the space sector further strengthens its capabilities. The company supports projects for ESA and the EU Space Program Agency, delivering services related to quality assurance and software safety. These space projects demand the highest standards of reliability and resilience — traits that are equally vital in military contexts. Earning Trust in the Defense Sector Ultimately, trust is the most valuable currency in the defense industry. Institutions are cautious and deliberate when selecting long-term partners. TTMS has worked for years to build a reputation for security, professionalism, and delivery excellence. Its certifications, long-term client relationships, and secure project environments help position it as a reliable supplier. TTMS’s credibility is further enhanced by its corporate governance and financial transparency. As a member of the Transition Technologies Group and a company preparing for an IPO, TTMS is subject to the oversight and reporting obligations that come with listing — reassuring public sector clients of its financial and operational maturity. The company also has a growing presence in international markets (Europe, Asia, Latin America), and its selection by major institutions such as NATO and ESA confirms its global competitiveness. TTMS’s leadership emphasizes that cutting-edge technologies such as artificial intelligence and cybersecurity will play a growing role in defense systems, and the company is committed to building long-term relationships with key institutions in these areas. Conclusion The defense sector is one of the most demanding — and most rewarding — markets for IT providers. Entry requires formal licenses, security clearances, technological specialization, and procedural fluency in public procurement. TTMS exemplifies how a company can build up these capabilities strategically, invest in the right people and certifications, and gradually earn the trust of major defense stakeholders. In doing so, it not only opens new revenue streams but also contributes to national and international security by delivering innovative, mission-critical digital systems. Why is it so difficult for IT companies to enter the defense sector? The defense sector imposes strict formal requirements (licenses, security clearances), advanced technological standards (system resilience, NATO norms), and complex procurement procedures. Trust and long-term references are also essential to succeed. What is a NATO/ESA/EU SECRET security clearance? It is an official authorization that allows a company and its personnel to access and handle classified information at the “SECRET” level in international projects for organizations like NATO, the European Space Agency (ESA), or the EU. It reflects high levels of security compliance and confidentiality. What does C4ISR stand for? C4ISR means Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance. It refers to integrated systems that help military forces make decisions, communicate, analyze intelligence, and monitor the battlefield. It is the digital backbone of modern defense operations. What technologies does TTMS offer for the defense sector? TTMS provides: decision-support systems for military command, NATO-compliant software solutions, AI-powered data analytics tools, interoperability tools between national forces and NATO systems, support for space and satellite-based defense initiatives. How is a military procurement process different from a civilian one? Military tenders are more complex and formalized. They often require special licenses, security clearances, inter-ministerial approvals, and guarantees for long-term system maintenance. The process typically takes longer and includes stricter evaluation criteria.

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    Operator by OpenAI – A New Era of Business Automation

    Operator by OpenAI – A New Era of Business Automation

    Can AI Work as Your Assistant? OpenAI has introduced Operator – an intelligent AI agent that performs tasks just like a human. It can purchase products, file expense reports, book restaurant reservations, and even manage online tasks by interacting with user interfaces. For businesses, this marks a breakthrough in process automation, offering time and cost savings. How Does Operator Work? Operator can scroll, click, fill out forms, and navigate web systems – exactly as a human would. This enables it to handle processes that traditionally required manual labor. It goes beyond classic chatbots and RPA (Robotic Process Automation) systems because: âś… It operates like a human – no API integration needed, interacts directly with interfaces. âś… It automates complex tasks – such as gathering information, comparing offers, and sending emails. âś… It learns and adapts – analyzing user patterns and adjusting to evolving processes. How Can Operator Support Businesses? Customer Service and Sales Processes Automated meeting scheduling and calendar coordination. Real-time responses to customer inquiries. Personalized offers based on data analysis. Administrative and Operational Automation Form completion and expense report filing. Order processing and delivery tracking. Report generation and data analysis. Finance and HR Management Preparing HR documents and processing employee requests. Invoice verification and payment monitoring. Expense tracking and financial forecasting. OpenAI Operator in Action – Who’s Already Using It? Several prominent companies have integrated OpenAI’s Operator into their operations, demonstrating its versatility across various industries. Instacart: By collaborating with OpenAI, Instacart has enabled customers to utilize Operator for tasks such as ordering groceries. This integration allows users to delegate manual interactions to AI, streamlining the shopping experience. Uber: Uber’s partnership with OpenAI allows customers to use Operator for booking rides. This integration simplifies the ride-hailing process, enabling users to schedule pickups without manual input. eBay: eBay has leveraged Operator to enhance the online shopping experience. Users can instruct Operator to search for products, compare prices, and complete purchases, making e-commerce more efficient. DoorDash: DoorDash’s collaboration with OpenAI enables customers to use Operator for ordering food deliveries. This integration allows users to place orders seamlessly, enhancing the convenience of food delivery services. Stripe: Stripe has tested Operator as a tool to support internal process automation. By interacting with user interfaces, Stripe has optimized financial workflows and data management without requiring complex API integrations. Box: Box has explored the use of Operator to automate customer support processes. Operator’s ability to navigate web interfaces allows it to handle routine inquiries, freeing up human agents for more complex tasks. These real-world applications demonstrate that Operator can be utilized across various industries—from e-commerce and logistics to financial services and SaaS. Its capability to operate user interfaces as a human does make it easier to deploy without costly IT infrastructure changes. How Is Operator Different from Traditional Chatbots and RPA? Artificial intelligence has been transforming business automation for years, with chatbots and Robotic Process Automation (RPA) leading the way in improving efficiency. However, OpenAI’s Operator introduces a new paradigm that combines the best of both worlds while overcoming their imitations. But before we compare these technologies, let’s clarify what chatbots and RPA actually do and why they are relevant in this discussion. What Are Chatbots? Chatbots are AI-powered tools designed to simulate human conversations through text or voice interfaces. They are commonly used in customer support, sales, and virtual assistance. Many chatbots operate on predefined scripts or machine learning models that allow them to respond to inquiries, but they lack the ability to execute complex actions beyond conversations. What Is RPA? Robotic Process Automation (RPA) is a technology that automates repetitive, rule-based tasks across software applications. RPA bots can fill out forms, extract data from emails, process invoices, and transfer data between systems. Unlike chatbots, RPA operates behind the scenes, automating structured workflows but often requiring predefined rules and lacking the flexibility to adapt to unexpected changes. Why Compare Operator to Chatbots and RPA? OpenAI’s Operator is not just another chatbot or RPA tool—it is an intelligent AI agent that interacts with software just like a human would. While chatbots engage in conversations and RPA automates structured workflows, Operator bridges the gap by handling both communication and complex process execution through direct interaction with user interfaces. Now, let’s take a closer look at how these technologies compare: Feature Chatbots RPA Operator User interface interaction ❌ No âś… Yes, but limited to certain systems âś… Yes, dynamically Adaptation to new processes ❌ Limited ❌ Requires programming âś… Self-learning Handling complex tasks ❌ Limited âś… Yes, but rule-based âś… Yes, flexibly Integration with various systems âś… Yes, requires API âś… Yes, requires scripting âś… No API needed, operates like a human Operator by OpenAI – How Can AI Transform Your Business? 🚀 Operator by OpenAI is a game-changing technology that takes automation to the next level. With its ability to interact with user interfaces like a human, Operator eliminates manual processes and boosts operational efficiency. At TTMS, we harness the power of AI to transform businesses, combining OpenAI tools with our expertise in process automation, data analytics, and intelligent solutions. Is your company ready for the future of automation? Discover how we can help integrate AI into your organization. đź“© Contact us and explore AI-driven solutions for your business!

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    Top E-learning Best Practices for Organization Success: Evidence-Based Approaches

    Top E-learning Best Practices for Organization Success: Evidence-Based Approaches

    1. Top E-learning Best Practices for Organization Success: Evidence-Based Approaches Research shows how important training is in an organization. 94% of employees would stay at a company longer if it invested in their learning and development, while companies with comprehensive training programs see 218% higher income per employee compared to those without formalized training. These striking statistics highlight why organizations worldwide are increasingly turning to e-learning as their preferred training method. However, simply implementing an e-learning program isn’t enough—following established best practices backed by research is what truly separates successful initiatives from ineffective ones. 2. The Importance of Following Best Practices in E-Learning E-learning best practices provide a framework that ensures training programs deliver measurable results rather than becoming costly exercises with minimal impact. When organizations follow these proven guidelines, they create learning experiences that engage employees and translate into improved performance. Since 2015, TTMS has implemented hundreds of e-learning courses, animations, and presentations that effectively support the development of employee competencies for our clients. This extensive experience has shown that organizations adhering to best practices in e-learning consistently achieve better outcomes, including: Higher completion rates Improved knowledge retention Greater skill application on the job Stronger return on learning investment Recent research supports this approach, with studies showing e-learning increases retention rates by 25% to 60% compared to traditional face-to-face learning methods. Additionally, e-learning solutions reduce learning time by 40% to 60% compared to traditional classroom settings. The most successful online learning initiatives align with broader organizational goals while addressing specific learner needs. This balanced approach ensures that e-learning programs contribute directly to business objectives while keeping participants motivated throughout their learning journey. “Every $1 spent on e-learning results in $30 of productivity gains.” – Virtuemarket Research 2. Key Principles of Effective E-Learning Design Implementing e-learning best practices begins with establishing solid design principles that form the foundation of any successful digital learning initiative. Based on years of experience, TTMS creates high-quality training materials tailored to organizations’ actual needs. We analyze training requirements and develop solutions that enhance employee competencies, increase engagement, and optimize learning processes. 2.1 Creating Clear Learning Objectives One of the fundamental best practices for e-learning is establishing precise learning objectives before content development begins. These objectives should communicate exactly what learners will be able to do after completing the training. SMART objectives (Specific, Measurable, Achievable, Relevant, and Time-bound) provide the necessary structure to guide both content creation and assessment strategies. Clear objectives serve as a roadmap for learners and course creators alike, keeping training focused on relevant outcomes rather than overwhelming participants with tangential information. When designing objectives, TTMS ensures they align directly with organizational goals and address specific performance gaps identified during needs analysis. 2.2 Incorporating Scenario-Based Learning and Storytelling Among the most effective best practices for elearning is the integration of real-world scenarios that mirror challenges employees encounter in their daily work. Research by Chen et al. (2024) demonstrated that using realistic workplace scenarios and simulations in e-learning increased skill transfer to on-the-job performance by 28% compared to traditional content delivery. Scenario-based learning creates contextual relevance that abstract concepts often lack, allowing learners to practice decision-making in a risk-free environment. The narrative framework helps participants see how knowledge applies to their specific roles, bridging the gap between theoretical understanding and practical application. Check out our case study showcasing an example of how artificial intelligence is used in corporate training. 2.3 Utilizing Interactive Multimedia and Content Best practices e-learning approaches recognize that passive content rarely yields optimal results. Interactive elements transform learners from passive viewers into active participants, dramatically improving engagement and knowledge retention. TTMS incorporates diverse multimedia elements—including videos, animations, interactive assessments, and simulations—to create dynamic learning experiences that accommodate different learning preferences. A 2023 meta-analysis by Wang et al. showed that incorporating social learning elements like discussion forums and collaborative projects increased learner engagement by 41% and improved knowledge retention by 18% compared to self-paced e-learning alone. Interactive elements also provide valuable opportunities for practice and feedback, which research consistently identifies as essential components of effective learning. By balancing text, visuals, audio, and interactive components, content becomes more accessible and engaging for diverse audience groups. 2.4 Adhering to Mobile-Friendly and Accessible Design Standards Best practices elearning design must consider how and where modern professionals access training materials. With mobile device usage continuing to rise, responsive design that adapts seamlessly across devices has become non-negotiable rather than optional. Mobile-friendly designs ensure learners can access training during commutes, between meetings, or whenever they have available time. Accessibility standards represent another critical dimension of effective e-learning design. Ensuring content is accessible to learners with disabilities not only complies with legal requirements but also demonstrates organizational commitment to inclusivity. Key elements include: Proper text alternatives for images Keyboard navigation options Appropriate color contrast Closed captions for video content Compatibility with screen readers 3. Advanced Strategies for E-Learning Engagement After establishing fundamental design principles, organizations must implement advanced engagement strategies to transform good e-learning into exceptional learning experiences. These approaches leverage psychological principles and technological capabilities to create deeper connections between learners and content. 3.1. Employing Microlearning Techniques Microlearning has emerged as a critical e-learning strategy in our increasingly time-constrained work environments. By breaking content into focused, bite-sized units of 3-5 minutes, organizations can dramatically improve knowledge absorption and retention rates. A 2023 study by Ebbinghaus et al. found that breaking content into short 5-10 minute modules and spacing them out over time improved knowledge retention by 35% compared to traditional hour-long e-learning courses. The effectiveness of microlearning stems from its alignment with how our brains naturally process and retain information. Short learning bursts prevent cognitive overload while supporting the brain’s natural tendency toward spaced repetition. For maximum impact, microlearning modules should: Focus on a single skill or concept Incorporate multimedia elements Conclude with practical application opportunities Be accessible on multiple devices Allow for just-in-time learning Check out our case study on creating an Occupational Health and Safety e-learning program we developed for Hitachi Energy. 3.2. Enhancing Engagement Through Gamification Gamification represents another dimension of good e-learning that transforms passive content consumption into active participation. A 2024 study by Duolingo found that gamified microlearning increased daily active users by 47% and improved long-term knowledge retention by 23% compared to traditional e-learning formats. By incorporating game elements like points, badges, leaderboards, and challenges, organizations tap into intrinsic motivational drivers that keep learners engaged throughout their development journey. Effective gamification goes beyond superficial point systems to create meaningful experiences that reinforce learning objectives. The most successful implementations: Connect rewards to actual learning outcomes and progress Balance competition with collaboration Provide meaningful choices and consequences Offer immediate feedback Create a sense of achievement and progression Organizations should select gamification elements that align with both their learning objectives and organizational culture. A competitive sales team might respond well to leaderboards, while collaborative teams might benefit more from team-based challenges that encourage knowledge sharing. 3.3. Encouraging Reflective Learning Practices Reflection represents a critical e-learning element that transforms information into actionable knowledge. By incorporating structured reflection opportunities, organizations encourage learners to personalize content and consider how it applies to their specific work contexts. Effective reflection techniques include: Guided questions (“How will you apply this concept in your next client interaction?”) Personal learning journals Facilitated discussion forums where participants share insights and experiences Application planning worksheets Follow-up activities that reinforce key concepts The timing of reflection matters significantly. TTMS recommends incorporating reflection opportunities both during the learning experience and afterward. This dual approach allows learners to process information while it’s fresh and then revisit concepts after having opportunities to apply them in real-world situations. 3.4. Building a Constructive Feedback Culture Feedback mechanisms are essential for good e-learning environments, providing learners with guidance on their progress and areas for improvement. Effective feedback goes beyond simple right/wrong assessments to offer specific guidance that supports continued development. To maximize impact, feedback should be: Timely – delivered as close to the performance as possible Specific – addressing particular aspects rather than generalities Balanced – acknowledging strengths while identifying improvement areas Action-oriented – suggesting concrete next steps Personalized – relevant to the individual learner’s context Modern e-learning platforms can deliver automated feedback based on learner responses, but the most effective approaches combine technology with human input. For complex skills development, peer feedback and instructor guidance remain invaluable complements to automated systems. 4. Optimizing Learner Experience When implementing elearning best practices, the user experience often determines whether a program succeeds or fails. Even the most well-researched content will fall flat if learners struggle to navigate the platform or find the interface frustrating. 4.1. Providing Intuitive Navigation and User-Friendly Interface Among the most critical best practices for elearning is creating a navigation system that feels effortless to users. Research shows that cognitive load dedicated to figuring out an interface directly reduces cognitive resources available for actual learning. Effective navigation structures should include: Clearly labeled menu items Consistent placement of navigation elements Obvious progress indicators Bookmark functionality for easy resumption Search capabilities and content filtering options Visible course map or content structure When supporting companies implementing new processes or tools, TTMS ensures the e-learning interface mirrors the actual systems employees will use, creating a seamless transition between training and application. 4.2. Catering to Different Learning Styles and Preferences Best practices for elearning acknowledge that workforce diversity extends to learning preferences and styles. Rather than debating which learning style is superior, effective e-learning accommodates multiple approaches simultaneously. TTMS creates training modules that present information through various formats: Visual diagrams and infographics Narrated explanations and audio content Written summaries and reference materials Interactive practice activities and simulations Video demonstrations of processes and procedures Additionally, offering learner control over pace and sequence respects individual differences in processing speed and prior knowledge. A large-scale 2022 study by IBM found that using AI to create personalized learning paths based on individual performance improved course completion rates by 22% and reduced time-to-proficiency by 31%. 4.3. Implementing Consistent and Coherent Visual Design Visual design significantly impacts learning effectiveness—yet it’s often undervalued in elearning best practices discussions. Consistent visual treatment creates cognitive patterns that help learners organize information and recognize relationships between concepts. When optimizing training processes, visual consistency reduces extraneous cognitive load by establishing predictable patterns. This consistency should extend to: Color schemes and brand elements Typography and text formatting Icon styles and visual metaphors Treatment of interactive elements Layout and information hierarchy For companies implementing new products or processes, visual design can strategically reinforce branding while simultaneously supporting learning objectives. TTMS creates visual systems that balance organizational identity with evidence-based design principles that enhance comprehension and retention. 5. Assessing and Improving E-Learning Programs Implementing best practices in elearning isn’t a one-time effort but rather an ongoing cycle of evaluation and refinement. TTMS helps organizations measure e-learning effectiveness by supporting companies with data analysis, evaluating the effectiveness of training methods, and adapting content to meet employee needs and business goals. 5.1. Conducting Post-Course Evaluations and Surveys Online education best practices emphasize the importance of systematic feedback collection through well-designed evaluations and surveys. These instruments should go beyond simplistic satisfaction ratings to gather actionable insights about content relevance, engagement levels, and perceived application value. Effective evaluations should: Capture both quantitative metrics and qualitative feedback Measure immediate reactions and knowledge acquisition Assess behavior change and business impact Be brief and accessible to encourage participation Clearly connect to program improvement efforts Timing is another crucial consideration when implementing feedback mechanisms. While immediate post-course surveys capture fresh impressions, delayed evaluations (conducted 30-90 days after completion) often provide more valuable insights about knowledge retention and practical application. 5.2. Leveraging Data for Continuous Improvement Among the most powerful best practices in elearning is the strategic use of learning analytics to drive program refinement. Modern learning management systems capture extensive data about learner behavior, including: Completion rates and time spent on specific content Assessment performance and question-level analytics Navigation patterns and usage trends Engagement metrics like comments and social interactions Correlations between learning behaviors and performance outcomes By examining these metrics, organizations can identify which content resonates with learners and which elements require adjustment. This systematic approach ensures that e-learning programs evolve based on evidence rather than assumptions. 5.3. Staying Updated with E-Learning Trends and Innovations The e-learning landscape evolves rapidly as new technologies emerge and learning science advances. Online education best practices include maintaining awareness of these developments and thoughtfully incorporating promising innovations that align with organizational objectives. Emerging technologies that show promise include: AI-powered adaptive learning systems Extended reality (XR) for immersive learning experiences Advanced simulation tools for skill practice Learning experience platforms (LXPs) that personalize content Microlearning apps for on-the-go development Beyond technology, staying informed about advances in learning science and instructional design methodology is equally important. Organizations should establish mechanisms for regularly reviewing and incorporating evidence-based insights into their e-learning strategies. 6. E-Learning Best Practices Checklist Use this checklist to evaluate your current e-learning programs or guide the development of new initiatives: Fundamental Design Elements Clear, measurable learning objectives aligned with business goals Scenario-based learning that reflects real-world applications Interactive multimedia elements that engage multiple senses Mobile-responsive design for learning anywhere, anytime Accessible content that complies with WCAG guidelines Engagement Strategies Microlearning modules (3-5 minutes) for key concepts Appropriate gamification elements that motivate without distracting Reflective activities that connect content to personal context Constructive feedback mechanisms that guide improvement Social learning components that facilitate knowledge sharing User Experience Optimization Intuitive navigation that minimizes cognitive load Multiple content formats that accommodate different learning preferences Consistent visual design system that enhances comprehension Personalized learning paths based on role or performance Clear progression indicators that motivate completion Assessment and Improvement Multi-level evaluation system (reaction, learning, behavior, results) Learning analytics dashboard to track key performance indicators Regular content reviews based on user feedback and performance data Mechanism for updating content as information changes Continuous benchmarking against industry best practices 7. How Can TTMS Help Improve E-Learning in Your Company? With the rapid evolution of workplace learning needs, many organizations struggle to develop e-learning programs that truly deliver business impact. TTMS offers comprehensive solutions designed to transform your company’s digital learning approach by implementing field-tested best practices across the entire e-learning lifecycle. 7.1. Custom E-Learning Course Development TTMS’s team of experienced developers can tackle even the most demanding projects with precision and expertise. We focus on creating high-quality courses that deliver measurable results by aligning learning objectives with specific business goals. Each course is meticulously crafted to function seamlessly within your existing LMS platform while addressing your organization’s unique challenges. What distinguishes TTMS’s approach is our commitment to both pedagogical effectiveness and technical excellence. Our instructional designers apply evidence-based learning principles to structure content that maximizes retention and application. Meanwhile, our technical specialists ensure courses work flawlessly across different devices and platforms, providing a frustration-free learning experience. 7.2. Comprehensive Evaluation Services Measuring the effectiveness of e-learning initiatives is essential for continuous improvement and demonstrating ROI. TTMS provides sophisticated evaluation frameworks that go beyond basic completion metrics to assess knowledge transfer, behavior change, and business impact. These evaluation services help organizations identify both strengths and improvement opportunities within their learning programs. Our analysts work with your team to establish meaningful metrics aligned with your specific business objectives. This data-driven approach ensures that every learning investment delivers tangible value while continuously evolving to meet changing organizational needs. 7.3. Animation and Multimedia Production Engaging visuals dramatically improve learning outcomes, yet many organizations lack the in-house expertise to create professional multimedia assets. TTMS’s specialized team develops custom animations, videos, and interactive elements that transform abstract concepts into memorable visual experiences. These assets can significantly enhance learner engagement while improving knowledge retention and application. Whether explaining complex processes, demonstrating proper techniques, or creating scenario-based learning experiences, our multimedia specialists create assets that are both visually compelling and pedagogically sound. Each element is designed with specific learning objectives in mind rather than simply adding visual interest. 7.4. Expert Instructional Design Effective e-learning requires more than just converting existing materials into digital format. TTMS’s instructional designers apply learning science principles to structure content that maximizes comprehension and retention. This expertise is particularly valuable when addressing complex topics or when learners have limited time available for training. Our instructional design approach balances cognitive science with practical business realities. We create learning experiences that respect learners’ cognitive limitations while ensuring they develop the specific skills and knowledge needed to improve performance. This structured approach is especially valuable when introducing new processes, tools or products to your workforce. By partnering with TTMS, your organization can develop e-learning programs that not only engage employees but also deliver the measurable business results that research consistently demonstrates are possible with well-designed digital learning experiences.

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    TTMS has really helped us thorough the years in the field of configuration and management of protection relays with the use of various technologies. I do confirm, that the services provided by TTMS are implemented in a timely manner, in accordance with the agreement and duly.

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