IT Delivery Manager (with German)
Your responsibilities:
- IT Service Management (ITSM) & Operations (Primary Focus)
- Own IT Service Management (ITSM) processes based on ServiceNow (SNOW)
- Ensure stability and continuity of IT services (KTLO – Keep The Lights On)
- Drive and execute incident, problem, and change management processes and
enable IT AppSupport teams in Poland to contribute - Maintain and improve operational procedures, documentation, and OSPs
- Stakeholder Management & Business Partnering (Primary Focus)
- Act as a key liaison between internal business services, IT teams, and vendors
- Understand business requirements and translate them into IT services
- Conduct regular service reviews and align IT solutions with business needs
- Provide support and expertise on IT service strategy and operations
- Demand Management & Backlog Coordination
- Manage IT demand lifecycle based on a structured backlog process
- Collaborate with German stakeholders to define and prioritize IT demands
- Ensure clear communication and alignment between business and IT teams
- Budget Planning, PO Creation & Invoice Approvals
- Assist in annual IT budget planning and forecasting
- Manage purchase orders (POs) and approval workflows
- Oversee invoice processing and cost allocations
- Contract Management & Vendor Coordination
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- Maintain and oversee vendor contracts
- Ensure compliance with SLAs and contractual obligations
- Act as a primary contact for managed service providers (MSPs)
- Vendor Management (Managed Service Providers – Outcome-Based)
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- Monitor and track vendor performance against agreed KPIs
- Enable vendors to deliver services efficiently
- Provide governance and oversight of outsourced IT services
We are looking for you, if you have:
- Technical Skills
- Strong experience in IT Service Management (ITSM), preferably with ServiceNow
(SNOW) - Knowledge of ITIL frameworks
- Understanding of IT infrastructure, software lifecycle, and application management
- Experience with Trello, Lucidchart, Confluence, JIRA
- Familiarity with IT access management (e.g. LAAM) and service desk operations
- Strong experience in IT Service Management (ITSM), preferably with ServiceNow
- Soft Skills & Coordination Abilities
- Strong stakeholder management and ability to work cross-functionally
- Excellent communication and negotiation skills
- Problem-solving mindset with a proactive approach
- High organizational and coordination skills
- Ability to manage multiple priorities and demands simultaneously
- Training & Certifications (Preferred but not Mandatory)
- ITIL Certification (Foundation or higher)
- ServiceNow (SNOW) ITSM Training
- Project Management Certifications (PMP, PRINCE2, Agile, etc.)
- Familiarity with SNow, Phoenix Portal, RADA, Veeva Quality Docs, CIDM, LAAM,
iCare
- Language Skills
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- German (C2)
- English (C1)
- Polish (B2)
We offer:
- Participation in interesting and demanding projects
- Flexible working hours
- A great, non-corporate atmosphere
- Stable employment conditions (contract of employment or B2B contract)
- Opportunities for development and promotion
- Attractive package of benefits
- Remote work
We reserve the right to contact the selected candidates.
Why is it
worth joining TTMS?
Flexible working hours
Not everyone is comfortable operating a company during the standard 9 a.m. – 5 p.m. hours. We have been successfully running projects for many years despite diversified work patterns.
Possibility of remote work
At TTMS, desk-to-desk work is what drives us, but we understand if someone prefers a remote or hybrid model. We are equipped with all the necessary tools to perform either at home or in the office.
Great, non-corporate atmosphere
Professionalism, attention to the quality of work and a friendly, informal atmosphere are not mutually exclusive. A flat structure and natural, friendly relationships create the basis for creativity and innovation.
Interesting, international projects
We create solutions for medium and large companies, we are present in Poland, Malaysia, Denmark, the UK, Switzerland, and India – the effects of your work will travel around the world. In TTMS you have an influence on the company’s success.
Together towards climate neutrality
We select subcontractors to minimize the carbon footprint, organize bush plantings, save peat bogs – all to achieve climate neutrality in 2025. We are glad that we are attracting more and more people who also care about sustainable development and environmental protection.
Friendly offices
Our offices are modern spaces that inspire employees and are environmentally friendly. Białystok is the kingdom of Marvel superheroes, Krakow is a soothing tropical forest, Wrocław is an art gallery, and the Lublin branch is a rock “hall of fame”.
Would you like to work for us?
Sending CV
Include information about technical skills, knowledge of programming languages and IT tools, and possibly experience in projects.
Phone Screening
The interview is aimed at assessing the candidate’s suitability for the position and verifying basic information from the CV. It is also an opportunity to discuss the candidate’s expectations and briefly present the job description and working conditions.
HR + technical meeting
We talk about the candidate’s professional experience, but also expectations regarding the new job. This is also the moment to check references and confirm the authenticity of the information provided, which allows you to get to know the candidate better and assess his fit with the company’s organizational culture.
Client company meeting
The candidate is introduced to the client. This stage aims to match the future employee to a specific project, taking into account both their technical skills and design preferences, which maximizes the chances of successful cooperation.
Employment
We sign an agreement that includes the terms of cooperation, scope of duties, remuneration and other key aspects of employment, such as the rights and obligations of both parties. From now on, the candidate becomes an official employee of the company.
Onboarding + first day of work
A comprehensive process of familiarizing a new employee with the organization, team and tools, aimed at making it easier for him to join work as quickly and effectively as possible. In TTMS, we use an internal e-Learning platform to conduct modern onboarding.
Our offices
Warsaw
The heart of our company and our command center
The Management Board of the company and management of individual business areas function here. On a daily basis, it is here that the most important, strategic and business decisions are made, as well as pro-ecological iniciatives. The Warsaw branch – located in Varso Tower – aims to be the first to create a fully eco-friendly office using renewable Energy and environmentally friendly materials, which is confirmed by the BREEM certificate.