Digital Support Specialist
Your responsibilities:
- Support onboarding of users into applications, including account creation, permissions
management, and initial troubleshooting. - Provide first-line helpdesk support by email, phone, and ticketing systems, escalating
issues to product or development teams when required. - Review and assist in maintaining user documentation for applications, ensuring clarity
and accuracy. - Identify, document, and escalate bugs or recurring issues to the respective product
team. - Maintain knowledge entries in Information & Knowledge Management (IKM) tools,
ensuring lessons learned and troubleshooting procedures are recorded and accessible. - Monitor application performance and availability using existing tools, escalating incidents
as necessary. - Identify potential improvements to applications and provide user feedback to product and
development teams. - Deliver short training sessions, user guides, and onboarding material to support end
users. - Maintain an awareness of cybersecurity best practices and assist in preventing
unauthorized access or data loss incidents. - Perform additional tasks as required by the COTR related to application support.
We are looking for you, if you have:
- Two years of vocational training in IT, computer-related sciences, or related disciplines.
- A minimum of 3 years (within the last 6) providing helpdesk or end-user support,
including account creation, troubleshooting, and user onboarding. - Experience with helpdesk tracking/ticketing software (e.g., Jira, GitLab, ServiceNow,
Remedy). - Familiarity with Agile/DevSecOps practices and collaboration tools (e.g., Jira,
Confluence, GitLab). - Experience documenting solutions, FAQs, troubleshooting guides, and maintaining
knowledge management entries (e.g., Confluence, IKM tools). - Knowledge of data security principles and best practices relevant to end-user support.
- Experience with application monitoring and incident management (e.g., Nagios,
Prometheus, Splunk, Grafana). - Strong communication skills, with experience training or onboarding users and producing
user-friendly documentation. - Proven ability to work collaboratively in cross-functional and interdisciplinary teams
(support, development, product). - Fluent in English (Written and Oral).
- Proficiency in the use of the Microsoft Office tool suite and collaborative software.
We offer:
- Participation in interesting and challenging projects.
- Flexible working hours.
- A great, non-corporate atmosphere.
- Opportunities for development and promotion.
- Attractive package of benefits.
- Remote work.
We reserve the right to contact the selected candidates.
Why is it
worth joining TTMS?
Flexible working hours
Not everyone is comfortable operating a company during the standard 9 a.m. – 5 p.m. hours. We have been successfully running projects for many years despite diversified work patterns.
Possibility of remote work
At TTMS, desk-to-desk work is what drives us, but we understand if someone prefers a remote or hybrid model. We are equipped with all the necessary tools to perform either at home or in the office.
Great, non-corporate atmosphere
Professionalism, attention to the quality of work and a friendly, informal atmosphere are not mutually exclusive. A flat structure and natural, friendly relationships create the basis for creativity and innovation.
Interesting, international projects
We create solutions for medium and large companies, we are present in Poland, Malaysia, Denmark, the UK, Switzerland, and India – the effects of your work will travel around the world. In TTMS you have an influence on the company’s success.
Together towards climate neutrality
We select subcontractors to minimize the carbon footprint, organize bush plantings, save peat bogs – all to achieve climate neutrality in 2025. We are glad that we are attracting more and more people who also care about sustainable development and environmental protection.
Friendly offices
Our offices are modern spaces that inspire employees and are environmentally friendly. Białystok is the kingdom of Marvel superheroes, Krakow is a soothing tropical forest, Wrocław is an art gallery, and the Lublin branch is a rock “hall of fame”.
Would you like to work for us?
Sending CV
Include information about technical skills, knowledge of programming languages and IT tools, and possibly experience in projects.
Phone Screening
The interview is aimed at assessing the candidate’s suitability for the position and verifying basic information from the CV. It is also an opportunity to discuss the candidate’s expectations and briefly present the job description and working conditions.
HR + technical meeting
We talk about the candidate’s professional experience, but also expectations regarding the new job. This is also the moment to check references and confirm the authenticity of the information provided, which allows you to get to know the candidate better and assess his fit with the company’s organizational culture.
Client company meeting
The candidate is introduced to the client. This stage aims to match the future employee to a specific project, taking into account both their technical skills and design preferences, which maximizes the chances of successful cooperation.
Employment
We sign an agreement that includes the terms of cooperation, scope of duties, remuneration and other key aspects of employment, such as the rights and obligations of both parties. From now on, the candidate becomes an official employee of the company.
Onboarding + first day of work
A comprehensive process of familiarizing a new employee with the organization, team and tools, aimed at making it easier for him to join work as quickly and effectively as possible. In TTMS, we use an internal e-Learning platform to conduct modern onboarding.
Our offices
Warsaw
The heart of our company and our command center
The Management Board of the company and management of individual business areas function here. On a daily basis, it is here that the most important, strategic and business decisions are made, as well as pro-ecological iniciatives. The Warsaw branch – located in Varso Tower – aims to be the first to create a fully eco-friendly office using renewable Energy and environmentally friendly materials, which is confirmed by the BREEM certificate.