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AEM Customer Portal Development

Empowering Seamless Customer Experiences

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For many companies, providing high-quality customer service is becoming increasingly difficult. Business needs to know the customer’s needs and respond to them quickly and effectively. At the same time, it must act on the basis of changing data regulations.

Suppose you want to be in touch with your customers 24/7 to provide them with only the most useful, personalized information and to be sure that your customer data is safe. In that case, the customer portal is the solution you are looking for.

Looking for a powerful AEM customer portal solution to boost your online presence?​​

Are you seeking to establish a strong online presence and enhance your interactions with customers? Look no further than our AEM customer portal development services. As a leading provider in the industry, we specialize in creating dynamic and intuitive solutions that enable businesses to build feature-rich customer web portals.​

​With our expertise in Adobe Experience Manager (AEM) customer portal development, we offer comprehensive solutions tailored to your specific needs. Our team excels at crafting customer portal websites that provide a secure login system, ensuring that your clients’ information remains protected.​

​By leveraging AEM’s powerful capabilities, we create customer portals that facilitate seamless communication and collaboration. From personalized user experiences to document management and secure access, we empower your organization to deliver exceptional online services.​

At our company, we understand the importance of compliance and data privacy. Our AEM customer portal development solutions adhere to the highest industry standards, including HIPAA compliance, to ensure the confidentiality and security of sensitive information.​

​Our experienced team of professionals will work closely with you to understand your requirements and design a customer portal that reflects your brand identity. Whether you need a client portal, customer self-service portal, or any other specialized portal, we have the expertise to bring your vision to life.​

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Ready to elevate your business with AEM Customer Portal Development Services? Let’s have a chat!​​

Our work process during AEM Customer Portal Development. Follow a series of steps.

Discovery phase

  • Identifying how to measure success
  • Conducting user research
  • Identifying customer journeys
  • Investigating the competition

Identify Customer Service Portal Requirements

  • Define the purpose and goals of the online customer portal
  • Determine the target audience and their needs
  • Identify the types of content and functionality required
  • Define the metrics and KPIs for measuring web portal success
  • Define the scope of external integrations needed

Design the User Interface

  • Develop wireframes and mockups of the portal’s user interface
  • Define the layout, design, and functionality of each page
  • Consider the mobile and tablet experience
  • Ensure accessibility and usability guidelines are met

Develop Content Strategy

  • Plan and create content for the client portal
  • Define the voice and tone of the content
  • Create a content inventory and audit
  • Organize and optimize content for search engines and user experience

Configure AEM

  • Set up AEM to support the customer service portal
  • Configure user accesses, authentication and permissions
  • Integrate AEM with other tools and platforms, such as a Salesfeorce, PingIdentity, Gigya etc.
  • Define workflows and approvals for customer portal content and updates.

Build and Test the AEM Customer Portal

  • Build a customer portal using AEM components and templates
  • Develop custom features
  • Test the customer portal website
  • Conduct usability testing and user acceptance testing
  • Optimize the portal for performance and speed

Launch the Customer Portal

  • Deploy the customer portal to a production environment
  • Promote the portal to customers and stakeholders

Post deployment

  • Hyper care (training, planning and providing documentation)
  • Monitor and measure web portal performance and KPIs
  • Continuously optimize the portal based on user feedback and data analysis
  • Life-long customer portal support
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At every stage, your project will be taken care of by our teams of professionals and experts:

  • Architects
  • Technical leads, Developers
  • Business Analysts
  • Testers
  • Admins & devOps
  • Content Authors

Next, we will support the development of your customer portal in cooperation with your team by recommending the latest artificial solutions tailored to your customers’ needs. We provide training, introduction for your specialists, and smooth project handover.​

Who can benefit from AEM Customer Portal Development Services?​

CMOs, Heads of Digital, and Heads of Marketing

Companies know that good communication with clients is crucial for their business. But how do you make sure that you are reaching the right group of people with the right offer? How to get to know your customers better? How to create a unique customer experience? How to provide good after-sales service? And finally, how to achieve this without drowning in costs?

CIOs, CTOs, Heads of IT

In order to adjust the offer to the customer’s needs, you try to collect as much information about him as possible. From the IT point of view, information is data that needs to be secured and well-managed. Various data sources, changing data regulations, and ensuring their usefulness – are just some of the challenges faced by CIOs, CTOs, and IT heads.

We address our offer to companies looking for solutions tailored to the needs of their industry and customers.

If you are familiar with these issues, we can help you solve them by building a customer portal with you

Read about our other specializations in AEM:

All clients

Product Catalog Portals with PIM integration service

Elevate your product catalog experience
 

Migrations from non-AEM platforms to AEM in the cloud

Unlocking the power of Adobe Experience Manager​
 

AEM clients

Migrations from on-premise to AEM Cloud services

Unlock the power of Cloud​
 

The world’s largest corporations have trusted us

Why TTMS?

Get to know our advantages as AEM Customer Portal Development Services

You get a team with several years of experience in supporting the customer portal

We ensure efficient cooperation with your team and external entities

We provide our advice at every stage of the process, not just development

We ensure full data security in accordance with the latest standards and legal regulations

Our team consists of certified specialists

We have wide experience in both integrations and implementations
of Customer Identity Access Management (CIAM) systems, like Gigya / SAP CDC, Ping Identity and others

Ready to revolutionize your business with AEM Customer Portal Development Services? Let’s connect and explore the possibilities together!​

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You will have the opportunity to experience AEM in practice

Discover what challenges our clients faced by reading the use case.

Global Pharmaceutical Enterprise Case

Background
Challenge
Solution
Background

A company wanted to create a new Customer Portal platform to improve customer experience and engagement. The existing portals were outdated and lacked many features that customers expected, such as mobile experience, modern look, and feel consistent with company branding. The company wanted a current, easy-to-use portal allowing customers to access personalized content, which can be treated as a “one step shop”. On the other hand, the company wanted to empower content creators to provide them with easy to use and robust platform, including WYSIWYG capability.

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Challenge

The company faced several challenges when developing its new Customer Portal. First, it needed to integrate the portal with existing systems like SSO, CRM, and Email Campaign applications. Second, it needed to ensure the portal was secure and could handle a large volume of customer traffic and data. Finally, it needed to design the portal to be user-friendly and intuitive while providing the advanced features that customers expected.

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Solution

To address these challenges, the company partnered with a digital solutions provider (TTMS) to develop its new Customer Portal. The TTMS helped the company to:

  • Conduct extensive user research to understand customer needs and preferences
  • Develop a user-centered design that incorporated customer feedback and best practices in user experience design (Responsive Web Design
  • Implement the portal using modern web technologies and an agile development methodology
  • Integrate the portal with the company’s existing systems using API-based integration; for example, leverage AEM out-of-the-box SSO integration over SAML protocol
  • Implement advanced security features, such as data encryption, to protect customer data
  • Test the portal extensively to ensure that it can handle a large volume of customer data and traffic
  • Provide training and support to the company’s customer service team to help them use the portal effectively

The new Customer Portal provided customers with a modern, intuitive interface that allowed them to view and manage their information, track their orders, and communicate with the company’s customer service team. The portal also provided the company with a more efficient and streamlined way to interact with its customers, reducing the volume of phone and email inquiries and improving customer satisfaction.

Overall, the new Customer Portal helped the company to improve its customer experience, increase customer satisfaction, and streamline its customer service operations.

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FAQ

What is the best client portal software?

While there are several great client portal software options available, Adobe Experience Manager (AEM) content management system stands out as a powerful and flexible solution with a comprehensive set of features.

  • AEM has received positive reviews from a range of sources, including industry experts, analysts, and customers. Here are some examples of reviews and comments about AEM as a customer portal software:
  • Gartner Peer Insights: AEM has an average rating of 4.3 out of 5 based on over 220 customer reviews on Gartner Peer Insights.
  • Forrester Wave Report: In its 2021 Forrester Wave report on Web Content Management Systems, Forrester ranked AEM as a Leader and gave it the highest score possible in the criteria of Content Marketing, Content Delivery, and Architecture.
  • CMS Critic: CMS Critic, a popular software review site, named AEM the Best Enterprise CMS in its 2020 awards.

What features should the best client portal software offer?

The image lists features of Adobe Experience Manager (AEM) as a client portal software solution:

  • Content management – AEM provides features for content creation, version control and publishing workflows.
  • Digital asset management – AEM allows businesses to store, manage and distribute digital assets.
  • Personalization – AEM enables businesses to create targeted content and experiences for different customer segments of their client portal website.
  • Analytics – AEM provides detailed analytics and reporting capabilities.
  • Multi-Site Management – AEM allows businesses to manage multiple websites and online channels.
  • Mobile App Development – AEM enables businesses to create and publish mobile apps that integrate with their online experiences.
  • E-commerce – AEM offers integrated e-commerce capabilities to manage online stores and streamline the purchasing process for customers.
  • Security – AEM provides secure and private access to clients, with advanced security features to comply with industry standards.

What is a customer service portal?

The customer service portal is a centralized platform for users to access their account information, product and service offerings, and customer support.

Some key features of the customer service portals may include:

  1. Account management – allows a customer to manage their account & update personal information.
  2. Usage details – allows customers to view their usage details, such as data usage or call history.
  3. Troubleshooting – allows customers to troubleshoot common issues, access help and support resources such as FAQs and other troubleshooting guides.
  4. Personalization – allows for personalized experience based on each customer’s preferences and usage patterns to provide a tailored online experience.
  5. Integration – allows for portal integrations with other tools and platforms, such as CRM, to provide a seamless and consistent experience for online portal customers.

How much does it cost to build a customer portal?

Building a good customer portal using AEM requires extensive experience and a specialized skill set. Our team of experts will work through all steps of creating a customer portal process and will stay to support you after your web portal is launched. We understand your special needs and guarantee a successful journey throughout the whole process of creating a portal and providing a sustained, secure and reliable platform for the long-term success of your business.

Actual costs of building a customer portal depends much on portal characteristics, level of integrations and other factors. If you are interested in learning more about pricing and discuss your specific needs, please contact us through our open contact form.

What is portal development?

Adobe Experience Manager provides wide possibilities of customisation. Most of the Out-Of-The-Box features of AEM (components, workflows, accesses) can be adapted to new business requirements.

Our team of expert front end developers with experience in HTML, CSS, HTL, Javascript will make sure that customer faced side of portal (colors, fonts, layout) looks professional in every detail while back end developers (Java, OSGi) will develop cutting edge features for your business.

Customisations can be developed at an early stage of the project or added after customer portal launch during the regular release cycle.

How do you build a customer service portal?

Building a customer service portal is a complex process that involves multiple steps. At TTMS, we have a team of experts with years of experience building custom customer service portals for various businesses. The overall approach might differ based on your business needs, but most of the time, we proceed with the following approach:

  • Identifying customer needs and goals,
  • Designing the portal, develop content info architecture,
  • Testing and refining the customer service portal before launch,
  • Launching and supporting (including continuous optimization).

Ready to take your business to the next level?

Let’s talk about how TTMS can help.

Michał Trojanowski

Head of AEM Competence Center

michal.trojanowski@ttms.pl