The TTMS Nordic company – as a sponsor, but also a substantive partner – took part in The Heart of Service conference, organized by Salesforce in Stockholm.
Business representatives present at the meeting learned how to:
- reduce costs by creating connected, personalized experiences that can scale with automation and AI,
- provide proactive, personalized service across all channels (telephone, messaging, chatbots) on a large scale,
- customers use Service Cloud Voice to solve problems faster and smarter,
- Salesforce Automation can help the team optimize the time they spend on completing tasks,
- leverage data to improve service efficiency and provide a better customer experience.
Ben Cooper, sales manager of TTMS Nordic, had his lecture on Salesforce Service Cloud. He introduced Service Cloud conference participants through live demos and explained how TTMS – as a partner – can accelerate customer innovation. More in the video:
TTMS Nordic is in practice TTMS representative office in Denmark. With knowledge of the Scandinavian market and experience in project management, we are able to successfully achieve common goals. TTMS Nordic focuses its activities on offering services and running projects, using technologies and products provided by companies such as Microsoft, Salesforce and Adobe. The common goal is to help Scandinavian companies carry out complex and non-standard projects. In addition, TTMS Nordic has specialist knowledge in the area of Agile methodology, in particular the Scaled Agile Framework (SAFe), which allows for effective work management in large organizational structures.