Case studies
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Implementing Self-Service SAP Customer Portal Case Study
The Diabetes Care Customer Web Portal (CWP) is an innovative SAP Cloud-based solution designed to enhance customer interactions and streamline order processing for diabetes care products. Originally built on the existing Pharma Hybris Customer Web Portal framework, the CWP was piloted in RDC Argentina. In this Self-Service SAP Customer Portal Case Study, the primary objective was to create a seamless order experience for users while minimizing manual processing and administrative errors for backend staff.
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Effective Consent Lifecycle Management in Pharma Case Study
In this example of Lifecycle Consent Management Solution, ConsentCX is positioned as a Critical Identity and Access Management (CIAM) capability aimed at becoming the Master of Consent. It ensures a reliable source of truth for all consent-related activities, including the storage of legal and communication preferences transactions for a mandated period of 7 years, regardless of account deletion status.
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SAP CDC/Gigya Pharma Migration Case Study
In this SAP CDC Pharma Migration Case Study, our client, a leading player in the pharmaceutical market, adopts a human-centric approach by putting People First in their solutions and strategies. This philosophy drives them to engage extensively with Health Care Professionals (HCPs), utilizing tools like HCP Portals. These portals serve as websites for sharing information about the company and its products, as well as facilitating contact and connection with Customer Service Specialists.
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Case Study about Adobe Analytics Integration with AEM
In this Adobe Analytics Integration with AEM Case Study, a global pharmaceutical company started a project to use Adobe Experience Manager (AEM) as its main digital platform for healthcare professionals. The goal was to make this platform available worldwide to save on licensing costs and allow for easy customization to meet local needs. Local teams needed powerful tools to track how customers interacted with the platform and to see how well digital campaigns were working. At the same time, the global team needed to analyze overall statistics and measure return on investment (ROI). The company also had a global Data Lake, so data from the web analytics had to be included there for further analysis and combined with other data sources.
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Efficiency in Clinical Trial Management Case Study
In this Clinical Trial Management Case Study, our client from the pharmaceutical industry operates within a highly regulated environment, particularly in clinical trial management and pharmacovigilance. Compliance with regulatory standards is crucial, as these areas are subject to frequent inspections by Health Authorities to ensure patient safety and data integrity.
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Case Study: SAP Pharma validation
In this example of SAP Pharma Validation, our client is a global pioneer in pharmaceuticals and diagnostics, committed to advancing science to improve people’s lives. Their operational excellence relies heavily on robust ERP systems, particularly SAP, for managing production logistics worldwide.
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