INDUSTRY:
The company operates a helpdesk service, addressing and resolving customer issues to ensure a seamless and satisfactory customer experience.
CHALLENGE:
The challenge was to create an efficient training program that swiftly onboards new helpdesk employees, ensuring they proficiently handle tickets and address knowledge gaps.
SOLUTION:
The company implemented an AI-powered e-Learning training program, featuring traditional modules and interactive exercises, to help new helpdesk employees handle tickets according to guidelines, improve their writing and English skills, and provide management with insights on common errors.
RESULT FOR CLIENT:
The implementation of the AI-powered e-Learning solution resulted in faster proficiency in handling tickets, more consistent adherence to company guidelines, improved writing and English skills, continuous refinement of the training process, and valuable insights for management.