System & User Support Specialist
Added: 09.10.2026
Your responsibilities:
- Migrating documents from legacy applications like Salesforce or G-drive into the new contract lifecycle management application, needed knowledge of data structure in SAAS and PAAS applications, familiarity with tools like Salesforce Inspector and Salesforce Data Loader
- Creation and using of the secure Box Storage for legacy application and connecting it to the new application, using connection for data transfer
- Helping the business analyst in the consultations with business teams about data structure in the new application
- Participating in consultations with business teams about creation of the processes in the new application
- Creating processes in the new application, creating email alerts and users
- Creating connection between Docusign and the new / legacy application, administering Docusign account for the application
- Coordination activities like: coordination of creation of the SSO connection for the new application; coordination of the change of SSO certificates for the new application; coordinating the setup of the plugin for Word 365 for the new application
- Taking care of level 1, 2 and 3 support tickets in service now for the new application and for the legacy application, solving tickets of level 3 that include taking data from the data base and turning it into reports, mass modifications of the records in legacy application, investigating bugs in workflows in the new app and in the legacy application
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Testing the application, its business processes, and integrations with other enterprise systems, including electronic signature solutions and office productivity tools
- Escalating more difficult issues that demand development to vendor support; creating tickets to vendor support and coordinating the repair with vendor team
- Testing bug fixes performed by vendor in the new app and in the legacy application
- Participation in user trainings for new and for legacy application; creating training materials and tutorials for users
- The senior grade will also be taken into consideration
We are looking for you, if you have:
- Salesforce Certified Platform App Builder
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Administrator
- Conga (Salesforce based) 201 CLM Essentials Administration Certificate
- AWS Certified Cloud Practitioner
- ITIL Foundation Certificate in IT Service Management
- Konwledge of SQL
- Ability to actively participate in discussions with the business team,
- Ability to find solutions to the needs of the business team,
- Ability to provide level 1, 2 and 3 support
We offer:
- Participation in interesting and demanding projects.
- Flexible working hours.
- A great, non-corporate atmosphere.
- Possibility to work remote or hybrid (2 days per week from the office).
- Opportunities for development and promotion.
- Attractive package of benefits.
We reserve the right to contact the selected candidates.
Why is it worth joining TTMS?
Flexible working hours
Not everyone feels comfortable working the standard 9 a.m. to 5 p.m. hours. We have been successfully running projects for many years despite diversified work patterns.
Possibility of hybrid work
At TTMS, desk-to-desk work is what drives us, but we understand if someone prefers a hybrid model. We are equipped with all the necessary tools to work in a hybrid model.
Great, non-corporate atmosphere
Professionalism, attention to the quality of work and a friendly, informal atmosphere are not mutually exclusive. A flat structure and natural, friendly relationships create the basis for creativity and innovation.
Interesting, international projects
We create solutions for medium and large companies, we are present in Poland, Malaysia, Denmark, the UK, Switzerland, and India – the effects of your work will travel around the world. In TTMS you have an influence on the company’s success.
Together towards climate neutrality
We select subcontractors to minimize the carbon footprint, organize bush plantings, save peat bogs – all to achieve climate neutrality in 2025. We are glad that we are attracting more and more people who also care about sustainable development and environmental protection.
Friendly offices
Our offices are modern spaces that inspire employees and are environmentally friendly. Białystok is the kingdom of Marvel superheroes, Krakow is a soothing tropical forest, Wrocław is an art gallery, and the Lublin branch is a rock u0022hall of fameu0022.
Would you like to work for us?
Sending CV
Include information about technical skills, knowledge of programming languages and IT tools, and possibly experience in projects.
Phone Screening
The interview is aimed at assessing the candidate’s suitability for the position and verifying basic information from the CV. It is also an opportunity to discuss the candidate’s expectations and briefly present the job description and working conditions.
HR + technical meeting
We talk about the candidate’s professional experience, but also expectations regarding the new job. This is also the moment to check references and confirm the authenticity of the information provided, which allows you to get to know the candidate better and assess his fit with the company’s organizational culture.
Client company meeting
The candidate is introduced to the client. This stage aims to match the future employee to a specific project, taking into account both their technical skills and design preferences, which maximizes the chances of successful cooperation.
Employment
We sign an agreement that includes the terms of cooperation, scope of duties, remuneration and other key aspects of employment, such as the rights and obligations of both parties. From now on, the candidate becomes an official employee of the company.
Onboarding + first day of work
A comprehensive process of familiarizing a new employee with the organization, team and tools, aimed at making it easier for him to join work as quickly and effectively as possible. In TTMS, we use an internal e-Learning platform to conduct modern onboarding.
Our offices
Warsaw
The heart of our company and our command center
The Management Board of the company and management of individual business areas function here. On a daily basis, it is here that the most important, strategic and business decisions are made, as well as pro-ecological iniciatives. The Warsaw branch – located in Varso Tower – aims to be the first to create a fully eco-friendly office using renewable Energy and environmentally friendly materials, which is confirmed by the BREEM certificate.