...
image

An Outsystems implementation at a pharmaceutical company

Our pharmaceutical client creates business applications for its diagnostics, biotechnology, and breakthrough innovations in major disease areas.

Challenges


They have to develop many applications for their internal business. These include training systems, employee management, customer service survey system, digital marketing data system, and more.

Our client’s problem is based on a complex business requirement. The customer needs to build many different systems, service applications, and APIs on different platforms. They use the Outsystems platform to adapt to their needs.

Our Client is a global pharmaceutical company delivering services and products to most of the countries globally. Due to the scale of the business, our Client had to find a way to provide increased information to their customers, but also to sales representatives working in a field. At first, there was several portals containing information about medicines and exclusive offers. With time, the need for more systems supporting customer interaction covering growing geographical range appeared. That led to extremely high complexity and a need to integrate multiple systems which each other, which meant high increase in maintenance costs and data management issues.

TTMS teamwork

Challange

Service applications and APIs have been created by various platforms. Duplicates are created and components cannot be reused. The cost also increases due to the license and resources of the third-party provider. Another challenge is the release process, which is often manual and requires more effort.

The client’s application teams lack knowledge of the Outsystems platform. The client needs a support team to help them operate the Outsystems platform and deploy applications from Dev to QA, and Prod.

Solution

The solution was Outsystems low code platform to implement their application, services, and APIs and we provide them an OPS team to help them manage that platform.

We provide a team to operate, monitor, deploy, consult, and troubleshoot the issue that happens in the platform for their application team. The team will assist the main three regions of APAC, EMEA, and NALA. TTMS supports knowing how to implement and design their application architecture with the Outsystems platform. TTMS Team gave them all the guidance and advice to all their application team’s questions to help them make the application feature work as they expect. We also monitor their application to notify them if there is any error happening with their application.

TTMS online

Outcome

As a solution to the client’s complex architectural and scalability issues related to their internal systems, TTMS helped implement Outsystems based custom applications, services and APIs. We now collectively manage the platform’s operations, support, enhancements and monitoring, along with advising them on future upgrade strategies and solutions for their unique problems.

Check other case studies

Wiktor Janicki Roche Poland

We hereby declare that Transition Technologies MS provides IT services on time, with high quality and in accordance with the signed agreement. We recommend TTMS as a trustworthy and reliable provider of Salesforce IT services.

Read more
Julien Guillot Schneider Electric

TTMS has really helped us thorough the years in the field of configuration and management of protection relays with the use of various technologies. I do confirm, that the services provided by TTMS are implemented in a timely manner, in accordance with the agreement and duly.

Read more

Ready to take your business to the next level?

Let’s talk about how TTMS can help.

Monika Radomska

Sales Manager