Solution

We put together a team with three main goals to achieve. The key goal was to provide a day-to-day support to our client and their customers. That assured business continuity, secured SLA compliance and gave us time to plan the future including upgrading an existing package to the newest cuttingedge technology and security standards. Having the maintenance process and the plan for future improvements in place, with our support, our client decided to rebuild their internal Salesforce capabilities to be able to understand what the key benefits of Salesforce Platform are and HOw it can be used to expand their business. That included not only skills, but also a list of standards that should be followed in the future to ensure the solution is scalable, high-performing and secure.